Leave a Review Ubigi
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Developer Response
Hi, your feedback is important to us. Can you please share with us more information about your experience so we can improve our services ? We always work to ensure that our services and products meet our customers' expectations.Fast, affordable, reliable - what else could you want from a mobile carrier?
I’ve been using Ubigi on my trip to Japan. Setup was painless - anyone familiar with eSIMs will be right at home. Service has been extremely reliable and I’ve been getting 5G coverage on most of my trip. Will definitely be using Ubigi again on future trips!ifeignit
Developer Response
Hi, thank you so much for your feedback! We are happy to read that you loved using Ubigi in Japan ;)Ubigi stole my money.
I paid for the service when I traveled overseas. The service never connected. I sent them an email with the details and a request for a refund. That was four months ago…so far. I have not received even a response to my email or an excuse. They continue to ignore me. Ubigi is trash. You tell me what you would call somebody who took your money but did not provide you any service or response whatsoever?
Finally they responded when I put them on blast and told me they responded into my spam folder. I checked! There’s nothing in the spam folder!
Ubigi is trash!
I still want my money back!Show lessowomida?
Developer Response
Hi, our Support team answers to all requests within 24 hours. Please check the SPAM folder of your email inbox in case you already received an answer from our team ;) The right contact page to reach us directly is on this link: https://cellulardata.ubigi.com/help-center/contact/#App gets stuck at ‘waiting for cellular connection’ — never loads.
I fell into the hype on Reddit where people love this company, but after trying two separate times to get this connected, it’s failed both times on my 15 PM. App is definitely not ready for prime time like another reviewer said and if you go out on a limb and try and buy an eSIM through them, make sure you do it on a credit card you can charge back on, since, the ‘contact us’ form is down anyways, and even if you can I’ve heard it’s a 2 week+ response time.Show lessWhyttin
Developer Response
Hi, the eSIM installation takes less than 1 minute - Once you made sure that your device is eSIM compatible, you just need a good WiFi/data connexion to be able to download the eSIM profile ;) The situation with the Contact form was temporary and it is already resolved. Please note that you can also contact us on the following email address and our Support team answers to all requests within 24 hours : cellulardata.en@ubigi.com50/50
I’ve been told this works great if there are no mishaps. But when there’s issues, there doesn’t seem much effort to help troubleshoot beyond the standard basic screenshots already listed on the site. I bought an esim for Japan and it’s been installed but I ran into issues with the connectivity and being stuck on the “resume account creation” most likely due to the lack of connectivity. I have restarted, switched every possible combination of sim/esim/Wi-Fi on and off and submitted an email detailing this complete with screenshots of my esim details to show to double check the details. The reply back I received was the same screenshots used to show a user to how to create an account by installing the esim. When I replied back that I have done this & if it can’t be fixed further then I would like a refund and I got hit back with “ we invite you to reboot your device and check again the steps on the previous email” with no mention of starting a refund process either. I’ve wasted two days of my trip in the beginning trying to figure this out with nothing resolved and now I’ll have to spend more money to get something else.
Rating it for 2 stars because I actually got a reply back and it was at least within 24 hours each time.Show lessFishiepower
Developer Response
Hi, We are sorry to hear that you encountered difficulties to set up your Ubigi connectivity and that your experience with our Customer Service team did not meet your expectations. At Ubigi, we strive to provide the best support possible and it is disappointing to learn that we fell short in your case. We value all our customers and strive to make every interaction a positive one. We will review your feedback with our Customer Service team and take appropriate actions to ensure that we provide a service that meets our customers' expectations.Stopped after a few days in Japan
It was good while it lasted then it just randomly stopped working one day. Would recommend a physical sim or pocket wifi.Stusssy
Developer Response
Hi, we regret to hear that you encountered a disconnection with your eSIM. Please contact our Support Team directly for further assistance to resolve the situation: https://cellulardata.ubigi.com/help-center/contact/Ubigi stole my money.
I paid for the service when I traveled overseas. The service never connected. I sent them an email with the details and a request for a refund. That was four months ago…so far. I have not received even a response to my email or an excuse. They continue to ignore me. Ubigi is trash. You tell me what you would call somebody who took your money but did not provide you any service or response whatsoever?Show lessAmazing
I never write reviews but really, this app is phenomenal. I needed a data plan for Ukraine and those offered by Airolo, etc were all wildly expensive. How in the world does Ubigi manage to keep their rates so much lower? This is not a country I would want to be without internet access in, and the moment I crossed in, it started working perfectly.Show lessRiesersp
Developer Response
Hi, We are happy to hear that you loved using Ubigi! Our aim is to provide flexibility so that you have the right amount for your usage ;)Serious safety issues
Make sure you protect your network when using this app. I asked my friend who was using this app for overseas data usage to hotspot off his phone. It worked well and I later also downloaded this app and opened it while connected to the hotspot. I was then automatically logged into my friend‘s account. I was able to change his password, change his email address, view his payment methods, make purchases, do anything really. If I was malicious, I could have completely logged him out of the app and use it to buy data for myself. There is no new login request, or any kind of dual authentication. The app does not even ask to enter the old password to change it to a new one. Very concerning!Show lessM5M4n4733
Service is great but the app is absolutely aweful
Been in Japan for a week and while the service has been great the app doesn’t work at all. Couldn’t get it going for 10 days straight and when I did it doesn’t show me anything. I don’t know how far I’m into the plan I bough, no info about ‘my account’, nothing. I have use other eSim providers in the past with better apps. It’s a shame cause the actual name internet service is good.Show lessEasternNomad
Developer Response
Hi, can you please share with us screenshots of the errors you get when trying to access our app in Japan? You can contact us directly on this link: https://cellulardata.ubigi.com/help-center/contact/
