Great in concept but has a fatal flaw
I’m done using this service - it has a flaw making it worthy of 0 stars. At first glance, it’s an environmentally friendly way to get across town when you need a quick ride and it’s pretty affordable. But in my neighborhood (and in most of NYC) there are restrictions on parking for street cleaning once a week. So even if I park a scooter in an eligible spot (obeying the street signs for street cleaning), if someone doesn’t move the scooter before the designated street cleaning time, Revel will pass that cost through to you. It’s like a horrible game of musical chairs. Your $9 ride to the grocery store is now $74 because the scooter you used 5 days ago was deemed an impediment to a street sweeper. Once I have parked (legally) and closed out of the app, my responsibility to Revel should end there.
Thx
Thx
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Buggy, horrible wait times, horrible customer service, and more.
I used to love revel. Their prices were amazing, and it used to be a great experience. I used to trust revel for my child to ride alone, and they no longer allow it. Other then that, they have horrible customer service. I once contacted the support, which at the time was only by email, because I booked a ride, and the wait times just got bigger, the driver was going in the wrong direction, among other things. I cancelled the ride and was greeted with a cancellation fee. I just expected to explain the situation, and hope that the customer service would help. After waiting forever for a response, they blamed it on me and refused to help. The whole thing is a bit weird with all the cars being damaged, removing nice features they had for no reason, and the app is very buggy. Everything just seems a bit unprofessional, and I would recommend you use an alternative app like Uber.
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July 2023
Works with UK numbers (as previous reviews says it doesn’t)
Always friendly drivers, with 40% offer when you refer a friend + a $20 credit.
Always friendly drivers, with 40% offer when you refer a friend + a $20 credit.
Driver said better than Uber and Lyft
I don’t even know how this company profits based on all the discounts they give out. I chatted with Revel drivers before and they told me that they got paid hourly and that the money was way better than Uber and Lyft (who allegedly take away 60% of the fee paid by customers from the drivers). This means that there’s a smaller likelihood that the drivers take detours to get a higher pay. Also, because their wage isn’t completely dependent on how many orders they take but the hours they work, they are less “moody” than usual rideshare drivers (which I totally understand). For example, some Uber drivers are so in a rush (to do more orders) that if you take an extra few minutes to get into the car they get upset and give you a low rating (again, I blame the platform mechanism). With Revel drivers, I don’t worry about that. Because they get treated better by the company, they all seem pretty chill from my experience so far, and everyone’s happy. Also, the cars being electric takes off some guilt on my part for not taking public transport. I hope this lasts.
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UK user no problems at all
Not sure why some UK users say it doesn’t work with UK phones had no problems what so ever worked great. Plus got the 50% discount so taxi JFK to Chelsea NY was only $50 so brilliant.
Long waiting times
If you have 20 min to waste waiting for the cars to pick u up, go ahead,
The first time I used the service I had to cancel because I didn’t have time to wait for the driver “estimated time 19 min”, the second time (and last for sure) the waiting time was 17 minutes so I accepted since I just had gotten out of the train station cause the subway wasn’t moving for 20 min already (great trip back home I had). Once I accepted the trip the pick up time was 12:15 am but it just kept increasing, the final pick up time was 12:26. So you make the math.
I had shopping bags, the driver didn’t open the trunk for me he just said “oh god, hope you don’t have any liquids in there” which of course I didn’t have liquids, he was worried about his car getting dirty instead of providing a good service. Btw I’m a 30 year old clean cut and fresh looking guy just to picture it.
Terrible service, the radio was too loud with sports station.
The first time I used the service I had to cancel because I didn’t have time to wait for the driver “estimated time 19 min”, the second time (and last for sure) the waiting time was 17 minutes so I accepted since I just had gotten out of the train station cause the subway wasn’t moving for 20 min already (great trip back home I had). Once I accepted the trip the pick up time was 12:15 am but it just kept increasing, the final pick up time was 12:26. So you make the math.
I had shopping bags, the driver didn’t open the trunk for me he just said “oh god, hope you don’t have any liquids in there” which of course I didn’t have liquids, he was worried about his car getting dirty instead of providing a good service. Btw I’m a 30 year old clean cut and fresh looking guy just to picture it.
Terrible service, the radio was too loud with sports station.
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Not quite there yet
I admire the approach and not having 1099 workers but the service isn’t quite ready. I only used the taxi service, not rental. I live in Manhattan and first time I tried to get a ride there were none available, this was 5 pm on a Sunday.
Going from JFK back to the city they pulled a driver from LGA, took about 25 minutes to pick me up. I didn’t have a warning of that before booking. Driver wasn’t happy because their shift just ended, I get it but I had no idea and I can’t help that. We somehow hit multiple stop and go traffic at almost 1 am on a Wednesday morning - the gps was not great.
I saved 15 dollars over Uber but I lost 30-40 minutes. It’s a no from me dawg. Maybe in a year or so I’ll try again.
Going from JFK back to the city they pulled a driver from LGA, took about 25 minutes to pick me up. I didn’t have a warning of that before booking. Driver wasn’t happy because their shift just ended, I get it but I had no idea and I can’t help that. We somehow hit multiple stop and go traffic at almost 1 am on a Wednesday morning - the gps was not great.
I saved 15 dollars over Uber but I lost 30-40 minutes. It’s a no from me dawg. Maybe in a year or so I’ll try again.
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Awful company and app
In short: run away from this. I was in SF for the weekend and after three tries found no scooter that worked properly. I asked for a refund of my day pass, which they gave, but even after that I was able to start a scooter (I wanted to check one last time if a scooter would work). Apparently I was riding with the no-pass option, which, after talking to a representative, I realized was poorly communicated due to a mistake in the app: the “standard” prices are hidden under a caret that is facing the wrong way—i.e. hidden fine print. Really bad app user experience that cost me money. Furthermore, the company would not refund me the difference in the charges I ended up incurring, even though the app quite clearly is poorly designed.
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Stay away - Extremely shady business practices
As many users, I got free credits in December 2022 and the company said they were going to honor them. It was simply a good PR since users with credits ended up being shadowbanned. For about a month I would try to get a car every day and often many times a day. I was told 95% of the time there were no cars/drivers available because of high demand. Even when I was seeing empty cars driving around. To challenge the theory, when a non-credit user would request a ride, guess what... no more high demand. The 2 times I managed to get a car, I had to wait 20 to 30 minutes, so it was almost as if they were trying to discourage me. And I guess it worked because I’m moving on! Oh and I did I mention that $300 worth of credit just magically expired within a couple of weeks? They just decided to set an expiration date to purge the system. Thank you, guys! All this says a lot about the company. Not sure who came up with this scheme/scam but it's going to backfire
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Loved riding around NYC in a glass-roofed Tesla
Four of us just spent five days in Manhattan. It was brutally hot so walking a lot was not appealing plus we weren't savvy on using public transportation so we used Uber for our first ride.
Then we saw the noticeable light blue Tesla with the name Revel on the side. We were thrilled (big Tesla lovers) to find out we could use Revel to get around the city. It has an app just like Uber.
A big difference (other than the Tesla thing) is that all the vehicles are owned by Revel. The drivers are paid, with benefits, and get all of their tips. They have a crew that charges and cleans them at the end of the day and makes sure they're properly maintained.
Oh! The BEST part is the glass roofs. They all have total glass roofs that make it so much easier to see the sights. We were constantly looking up at the buildings.
And the cost was comparable and even a bit less than Uber. The only times we used Uber or a taxi after that was when we needed more capacity.
We just wish it was available in other cities, too!
Then we saw the noticeable light blue Tesla with the name Revel on the side. We were thrilled (big Tesla lovers) to find out we could use Revel to get around the city. It has an app just like Uber.
A big difference (other than the Tesla thing) is that all the vehicles are owned by Revel. The drivers are paid, with benefits, and get all of their tips. They have a crew that charges and cleans them at the end of the day and makes sure they're properly maintained.
Oh! The BEST part is the glass roofs. They all have total glass roofs that make it so much easier to see the sights. We were constantly looking up at the buildings.
And the cost was comparable and even a bit less than Uber. The only times we used Uber or a taxi after that was when we needed more capacity.
We just wish it was available in other cities, too!
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