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T-Mobile Money Customer Service is TERRIBLE
Customer service gives what seems like completely automated responses and you can never get through to someone that will actually help you out (especially via messaging in the app).
Also, T-Mobile claims to give you 4% interest back on $3k, but they don’t tell you that they will not only change the requirements for getting that 4%, but also cut off the date you have to make the minimum transactions by several days before the end of the month and the transactions won’t post for 2 days or more, so you likely won’t be getting 4% interest back on your $3k if you cut it close by any means. And there is NO tolerance or forgiveness for this. They don’t care about you as a customer at all, I’ve talked to many reps and only talked to people in Taiwan or similar that will give you a pre-written message to just about every concern.Show lessTealie-o
Unable to move my money to external accounts
I was really excited when I first open an account at T-Mobile. I have been using T-Mobile for a long time and don’t have any issue with them before. This is a totally different story…
I moved some money from BoA to T-Mobile after I opened my account. After 2 months, I wanted to move the money back to my original BoA and it failed. I thought it was a one time issue but I was wrong. Every time I initiated the transfer, the record would disappear after a day like nothing happened. I called the customer services and it took them 3 weeks to investigate my case. After I followed up with them, they could not give me an answer and simply told me to remove the external account and add it back again.
I did it and it was another nightmare.
After I followed their instructions, I could not add my external account back. Tried multiple times…all failed so I called the customer service again. This time they asked me to uninstall and reinstall the app, even restart my phone. They also said that they saw a list of accounts under my external account section but I couldn’t see any of it. After trying all the methods they asked me to and nothing worked, the customer service said there is nothing they can do…they told me to use the ATM which I already told them that I don’t prefer this method to withdraw my money.
I was so frustrated and it has been like this for months. I just want to transfer my money smoothly and safely.Show lessArielTien
Really buggy, approach with caution
I’m a dedicated t-mobile service user, I was really amazed with the interest rate offering, but of course the rate is Actually based on transaction quotas and other caveats. Not likely that you will get the interest rate advertised. Also, doing a cash deposit required almost 4 dollars in fees. Do not base expectations on the marketing, you will be let down. When I tried to open the account neither the website nor app would work, repeated error messages of “try again later”, so I went to a brick-and-mortar and even then the agent said he was powerless to make the software work. Then, randomly, I received an email 2 days later that the account had actually opened and an ATM card sent out. That’s downright scary. I’ve tested the account now with small transfers, both have posted to my originating accounts and both have posted to the t-mobile account, but days have elapsed and the balance still appears as 0. Scary. Also, the service is not compatible with Zelle for digital transfers. The company does not appear to have a banking product that’s actually ready for public use. I’ve been on the phone with customer support more than a few times, which is of course offshore in the Philippines and getting competent and knowledgeable support has been very hit-or-miss. In summary: I expected the product to be better and more functional, I’m experimenting with several app based banking services, this one ranks unequivocally as the worst.Show lessmeisterwink
Great benefits but lack of support
T-Mobile Money has amazing benefits for an online bank. Even without the added benefits for being a T-Mobile customer you still get 1% on a checking account which is amazing. And if you are a T-Mobile customer you get 4% on the first 3k which is by far the best interest I’ve seen in any checking/savings account.
The main issue I have with this account is that nowadays most services for budget tracking require access to your accounts and these services use a third party service like Plaid. The issue with the T-Mobile Money account is that it does not support Plaid. All other online banks have implemented Plaid support but this account still hasn’t done so since it released a few years ago. This is a needed feature that will make this account perfect, but until then it’s hard to convince people to make this one of their main accounts.Show lessKevinx099
100% best bank I’ve ever used!
This bank is absolutely the best I’ve ever used. It gives me help when I need it most during a time of struggle by not charging me ridiculous fees for every single thing. Example, we’ve got your back benefits, allow you to spend $50 over what you have in your account, free of charge. So if I am struggling with $0 in my account, and I have no gas, but I also have a bill to pay for say, $35. I can pay that bill, & still go spend $15 at a gas station in two seperate overdraft charges and t-mobile won’t charge me a dime over that $50 when I get a deposit into my account. & I can do that over and over and they have my back every time with no hidden fees! It’s been a life saver during these uncertain times!Show lessKitkat8588
Totally Terrific T-Mobile Money!!
It comes down to a simple matter of math: Where else in the country can you get 4% interest on balances less than $3,001? Answer? No where that I’m aware of! So TMM is a great place to park extra cash and arguably a great place to also use as your main account to pay bills - since while your money sits it’s earning a great interest rate as long as your discipline yourself to perform ten debit card transactions. That’s easy, in today’s no cash world. Since May of 2020? I’ve earned over a hundred bucks in interest. For most other interest earning accounts I would have earned very close to diddly squat!!!
It’s my favorite “banking” account!Show lessOkieBigfoot
“Time Will Tell”
I’ve had 2 bank accounts at 2 different banks for about 8 months now! I’m having issues with both of them! I recently switched from MetroPCS to T-Mobile!!! (I know they are owned by the same entity-company) T-Mobile has some perks that Metro didn’t! So I checked them out and low and behold they have a bank of there own! So I started yet another account with a 3rd bank! I received my card in about a week and have not had one issue in 6 months! I love your commitment to your customers with little to no interaction! I love your company’s efficiency & excellence of satisfaction! Now my peace-of-mind and life runs smoothly again! Thank you!Show lessGratefulGuy75
Fussy App and recent Infinite Loading Screens
The app has always been convenient for pulling up account information and keeping track of purchases, especially with the recent adding of push notifications. However, since yesterday or for a few days now, I keep encountering errors that force log me out—something along the lines of “object that relates to object can’t be found”—and I’ll lose my place in the app. That’s separate to simply switching to another app and then coming back, which I understand also has a very quick timeout compared to other banking apps.
Today’s error is fatal tho, I cannot even access my account after logging in because the loading wheel spins forever with no change after at least 2 minutes. I still cannot access my account which is incredibly inconvenient given it’s the beginning of a new month and I have to keep track of this months bills I need to pay.Show lesslemurlomania
Pretty great—but options to unlock 4% would be better
I can’t complain about this account or service. I have used it since the beginning—when you needed a $200 monthly deposit to earn the top interest rate. I would rate this 5 stars if there was at least one more way to get the 4% bonus, preferably multiple ways. For example: 10 debit card transactions; OR $200 monthly increase in account balance; OR average daily balance of $5000; etc. As is I will keep using it, but there’s a bit of room for improvement while still giving the bank and t-mobile what they need to make this work.Show lessWillOrWon't
Great interest and no fees
I switched to T-Mobile money after my business had to bankrupt. The other banks wanted to start charging me for my checking account but T-Mobile had no problem with it and it turned out that their perks were better than Wells Fargo and Bank of America anyways. The only downside I’ve found so far is that if there is any abnormality on the check you’re depositing or it is difficult to read, they tend to reject it outright and it’s difficult to get someone to review it. But that’s pretty minor.Show lessSinnabonny
