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Thank you, TMobile Money!
So, my friend recommended me this app and the first time he got his first interest it convinced me to sign up & use Tmobile Money as well & since I keep cash at home and it’s just been sitting there without an interest, why not put in the bank, right?
It didn’t take me that long to sign up & I have never had a problem with the app. The first transfer took a long time but I didn’t mind. If you transfer money, it will takes 4-5 business days. Don’t get this bank if you’re a very impatient person or if you need to use the money right away.
Anyway, It’s only been 3 mos since I’ve signed up and I already earned almost $20 interest. How great is that? I’ve been with Wells Fargo for 5 yrs and I’ve only earned not even a $5 interest.Show lessJb5144707!!!
Can’t log in.
The first time I download this app everything worked fine but it’s been downhill so far. It’s suppose to log me in with Face ID but that seems to never work. When it comes to sign in manually the floating keyboard doesn’t come up. I have to close and reopen the app over and over to get it to log me in and 9 out of 10 I still don’t get the floating keyboard popping up. I keep pressing the space to log in and it’s as though the screen is frozen just no response. However if I press the option for forget password and I don’t have a T-Mobile money account those options always work. This app is trash and as soon as it will allow me to log in I’ll probably take all my money out.
The app is really bad. It’s by far the worst banking app I’ve ever used. What good is a mobile banking app if you’re unable to login to the account. Pathetic.Show lessjahqueens
App doesn’t work
I like the concept of TMobile money. After taking some time off after having my daughter I decided to go back to work 2 days a week. T mobile money was the only bank available to me that would not charge me a monthly fee (I have less than $500 coming in) for putting my money into a checking account. One downfall is depositing cash, but that’s not an Issue for me- I literally just needed a free way of making my employment checks usable “cash” and not be charged.
The app in the other hand is horrible. These last few days it doesn’t load (I had my phone sit for 10 mins waiting for it to load and nothing) and you can’t access the website through a phone- it tells you the website doesn’t work with mobile devices. Very inconvenient to have to call and type in all my information to get my balance. Please fix and my rating would go up.Show lessmich59/736-574$
This app is terrible and CSRs have no clue.
I tried to deposit a check with the mobile check deposit and it was declined immediately. Stated “ Deposit Declined.” This was the first time I tried to deposit this check. Called customer service and they were not helpful at all. All they could tell me was that the deposit was under review. I was asked to give them until the next morning to finish the check review. I waited until 11:00am to check my account. Still no money. Called customer service again. I was told that the check was still under review. CSR asked me to reinstall the app and deposit the check again. Still same problem. CSR told me that I would have to wait until the check was out of review. Couldn’t even tell me how long that was going to take. I have bills to pay and I can’t even get money into my account. I have just closed my account and I’m going back to PayPal for my banking needs. At least they can give me my money immediately without my check going through a review.Show lessGdundas73
Great interest rate
I was very excited when T-mobile started this. Opening an account was very easy and I love earning 4% on my money. The problem is trying to deposit checks or money orders in your account. Its an absolute nightmare. When I first opened my account, I deposited 3 western union money orders with no problem. Now I have tried to deposit postal and western union money orders and they are always declined. I called customer service because this is very frustrating for someone who gets paid with money orders. They told me they are having a problem with their mobile check deposit system and that I should link my other checking account and just transfer the money. I do not want two checking accounts. What would be the sense of that? I then tried to link my Paypal account and that’s not working either! I’m almost ready to give up with this, the interest rate is not worth the aggravation.Show lessMom and daughter 1234
A banking experience for millennials
Banking with t-mobile money feels very different from one of these old traditional banks like JPMorgan Chase or Bank of America. When using t-mobile money, you feel like the whole app experience is very informal, yet precisely engineered to be gratifying. This is in stark contrast to the more established banks, where everything feels more subdued and nuanced. It's like the difference between the extravagant and catchy nouveau riche and the reserved old money. Whether or not this is a good thing or not is entirely a matter of personal preference; the best short way to summarize it is perhaps that t-mobile money has a more millennial feel.Show lessKcc622159
Use this as a savings account
If you plan on using this like a regular debit card I do not recommend it. Again I DO NOT recommend! Depositing money into the account is a pain. So far it is taken almost 2 weeks for the money to transfer in from my other bank account. The worst part is that while it is transferring you do not have access to this money in either account! I am so glad I didn’t directly deposit my paycheck who knows how long that would have taken. Two weeks without access to my funds is ridiculous but if you’re trying to save money it’s actually a good thing. Just a warning for anybody who was thinking of using this as a second checking account like I was.
They also give you an option to deposit money at stores like CVS and 7 eleven which might be faster (I’m not taking my chances though) but they charge a $4 convenience fee. So far using this card has been challenging however if you don’t need to use the card often just use it to save money this is a great option.Show lessSeeMuse
Where is the accessibility???
I don't understand for the life of me why when developers make apps they do not turn on or think about people who are visually impaired, etc.! You would think these days that will be one of the first implementations of making an app in the App Store… SMH! I've heard a lot of good things about this app but I cannot access it because the voiceover accessibility functionality is not totally supported! Please fix this issue ASAP because I would like to utilize the service as well as countless others were like myself! And if you are another developer reading this post please do the same for your apps to because it makes no sense nowadays for this to not be a functionality that should be Implemented on all apps and even games as well as Services!Show lessD. J. Djay Touch M. D.
Simple to use but with some drawbacks
Very simple to use. However using the account does have a few drawbacks. They don't bother me since I'm using it as a place to hold money I plan on saving/investing. First drawback, transfers from external accounts take 4-5 days to process. For example, a transfer I did over the weekend will take till Wednesday/Thursday to process while a transfer in today won't post until the 18th/19th. In banking terms, that's essentially week. Why is it so hard to transfer cash from one account to another? Second, there isn't an option to deposit cash into the account at any of its ATMs. You can only withdraw money but never put money in. Perhaps that'll be a feature they add later. Let's hope so.Show lessleodelacroix
Quick and seamless bank account opening
Recently opened a T-mobile Money bank account for the 4%APY interest rate and overdraft protection. The app was great, eye catching colors and very seamless to open my bank account in minutes, fastest I’ve ever experienced from the privacy of my own home and own time without having to visit a bank branch. I’m looking forward to receiving my debit card so I don’t have to pay the ridiculous ATM service charges, they really add up when on a budget! I’m excited to use the app and get to learn about all its bells and whistles. So far so good and haven’t experienced any bugs.Show lessMiaSu86
