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Too fussy over a mobile deposit
T-Mobile Money App from BankMobile rejected my check because while endorsing the back of a check I deposited I wrote “For Deposit Only” and left out “Mobile” out of the sentence, which according to them HAD TO BE SPELLED OUT “For Mobile Deposit Only”... c’mon people, I understand there have to be rules and regulations in place, and “a missing signature” would have been an understandable reason for rejection... but not the lack of the word “mobile”... I have been using Mobile Banking pretty much since it started allowing check deposits, and none of the banks I’ve dealt with ever rejected a check for not using specific wording. “For Deposit Only” of “For Electronic Deposit Only” or even leaving out the word “Only” has always worked... If it comes down to some logic... having an account in an online bank which promotes not needing brick and mortar locations it is implied that the deposits are “mobile” right? Leaving the word “Mobile” out of the endorsement of the check should not have been a reason for the bank to reject my deposit. SO, MY REVIEW: FIRST ATTEMPT TO MAKE A DEPOSIT WITH THIS PRODUCT: A TRAIN WRECK... A WASTE OF AN OTHERWISE PERFECTLY GOOD CHECK. /WNShow lesswniebles
Terrible experience
I was sold on the higher APR and opened a T-Mobile Money account online and deposited 3 checks from my employer during the enrollment process. Funds weren’t initially available given that I had just opened the account and I’m aware common banking process requires that they hold funds until the checks have cleared. A week later, still no funds and I receive an email that my account is under investigation. The following week, my account is closed with NO explanation. I’m told by their rep that my funds will be returned to me in the form of a check within 7-10 days. 2 weeks later, still no check. I’m then told that the funds were returned and I could deposit the original checks. I head over to the issuing bank to verify I’m able to deposit the checks and they indicate the funds were withdrawn by T-Mobile. Ugh! This all started in Oct 2019 and it’s now Feb 2020 and I still have yet to receive my funds. I highly suggest you go with a traditional bank, it’s not worth the hassle.Show lessAnne Esteria
Why choose T-Money?
Do you like your bank, or at the very least, tolerate them? Especially with their novel size book of fees, high interest rates and very little return on YOUR money that they use to make windfall profits... Well, I’m here to give you some examples of my experience with T-Money. $50 protection overcharge security with no penalty! My other bank charged $35 for an overdraft and the customer service was far less than stellar. I also receive the 4% return on my account up to $4000. And when I had a mixup with one of my mobile deposits, the staff was kind, courteous and genuinely helpful in resolving it. These are just but a few perks I’ve received and appreciated since switching over. Because of the attentiveness they provided, I tell my family and friends every chance I get to switch over and enjoy their money instead of their fee/interest hungry banks that they currently do business with. Keep up the great work T-Money...Show lessBatmansdad37
Love my T-mobile money... so far .
I started my account with T-mobile money a little over a 1 week ago with $3000. I got $3.22 on interest today, 02-01. This is wayyyyy more of what I get with my other checking account that I have with my other bank. T-mobile money is paying 1% on the $3.22 interest I got today 😱!! . I am planning on keep depositing $200 each month, so I can meet that requirements and keep getting my 4% on my $3000, and 1% on anything over it.
I know everybody’s situation is different, but this works well for us. This is money that I don’t really need, so I am no going to use it. There are banks out there that will give you bonuses for opening checking account with them. Some require a direct deposit, a minimum per month to avoid paying maintenance fees, and the account need to stay open for some time or you will have to pay a penalty for closing your account early. There are many ways to make extra money, but you need to do your homework and do some research first.Show lessYera Vargas
Fatal flaw not fixed
They have not even tested their own app functions before releasing them on unsuspecting account holders to which they have fiduciary duty. I just now attempted 40 times to set an automatic recurring house payment where each date was rejected for being a weekend whether I changed the year, month, or day. They need to test the app and lighten up on the validation—make sure they have thought about each possible situation before blocking a transaction setting.
A banking app is not allowed to have a fatal flaw, because it affects your finances and your life. The app warns you to deposit money the same day to bring your balance over $0, and asks if you are doing it now, but then provides no function to do that. All deposit methods given take several days to post.
Good things:
Smooth processes otherwise. Nice to have your banking in an app without having to register separately.
$10 per month interest if you have T-Mobile service and keep $3000 deposited. T-Mobile also lets you have freebies in the T-Mobile Tuesday’s program. 0% interest on phones. And flat-rate unlimited data plans.
A great Invitation to have a buffer. Not only do you get charged no over-draft fees, but also you rarely overdraft at all, because when you accept the invitation to have a buffer (or reservoir, or reserve), and keep $3000 in the account (or any smaller or larger amount), then you rarely have any accidental overdrafts.Show lessDavidjess22
So much is wrong
First of all, there should most definitely be an actual specialist that can actually handle, get in touch with those that handle checks for deposits. I’m on my 5th time submitting a money order , the cash amount is coming in too light and I’ve tried everything. (For the life of me I don’t see why they can just use the money order number to verify the actual amount) The bright camera light should be optional, if you have a bright light against a white image it just might come out light. You should be able to at least email those handling the checks instead of them sending the same automated message over and over. And if you had problems with a certain brand of money orders. Display that so people aren’t going out wasting time and money. The customer service is nice, calling them specialist is REALLY pushing it. They can’t do anything 😒 I don’t know wth else I can do. This is beyond frustratingShow lessLatarisj
Great needs some work
I love the card and the perks. Customer service that needs some work. The people are the most knowledgeable or they just don’t understand what you are asking. It took them about 45mins for the one guy to understand that I needed my pin reset because it was locked out. He had me rerouted to two different people trying to reset the pin to into my T-Mobile account..another time I asked how long does it take for a paper check to get deposited if I take a picture of it. She kept telling me about direct deposit... when I first got it the automated system was hard to understand but that has been fixed. So I do believe that these issues will get resolved. I do recommend this card people I know who have T-Mobile accounts. I love the overdraft protection it definitely has saved me a few times.. and I have never earned interest on anything so that is always really nice to see.. I have been with T-Mobile for almost 6 years and I have to say they do keep getting better and better, they have help me so much.. thank you T-Mobile for being a great companyShow lessnotYOURaverageMOM
Only the best app out there.
I aggressively invest most of my money, and my ticket combo is to have my this earning the 4% APY (paid out monthly based on average daily) on my uninvested balances, (the checking account that this app provides) which I never have more than $3000 uninvested. Combined with Apple Card giving me great cash back on purchases means I’m earning on money I spend AND money I don’t. Customer support and ease of use is stellar, the card can be remotely locked and unlocked quickly and simply; tap of a button. I need this as a frequent wallet misplacer.
I have yet to see anything close to this amount of APY on any balance anywhere for a checking or savings account. No annual fee. This app really is unparalleled.Show lesswindrunner27
Inconvenienced
I’m enjoying the fact that I do not have to go to a bank. I used to have Direct Deposit but after personal issues, i was not going to work , therefore I didn’t get paid so I wouldn’t get direct deposit so they closed my account. Now I’m too busy raising my 3 grand babies who have ADHD (All 3 of them). There is no way I will go into a bank with all 3 and I have minimal help. With that being said, there should be the option to deposit money at the ATMs that we can use to withdraw money or after depositing 1 or 2 checks (via mobile picture) we should not have to wait 3 days. We have bills and mortgage/rent to pay and they are not going to wait for your hold. But mostly my 4 stars are because of no deposit over ATM.Show lessStuck Nana
Great if you have direct deposit
I love almost everything about this account. The customer service is second to none, and the interest is incredible. Unfortunately my place of work does not do direct deposit, so I have to deposit through picture. Two paychecks in a row I have had to wait over a week to get my money. Being late on bills, having to pay late charges and returned payment charges is no fun. I’ve had to pay $200 in charges so far, and my current check still has not hit the account even though I deposited it Monday, so I’ll likely get another $50 late charge for my car payment, maybe another for the electric bill if the money doesn’t hit by the end of the day.
If they would be better about depositing this way, like almost every other bank is, then it would easily be a 5 star account. Unfortunately it is far too unreliable for those without direct deposit, and can end up costing you far more than the interest is worth.Show lessFiddling_Jesus
