Cannot logIn
I have already have account registered, while i am trying to log in through the app. It kept asking to register or try again.
What happened? Used to work...
Similar experiences to other reviewers. It worked for a year until a couple months ago. Now says I have to register. I have reached out to CS. Didn’t provide solution. Please fix soon. Happy to change my rating when fixed.
I don’t think so!!
I see that NAF has an app so I downloaded it.
I go to register and it wants my SOCIAL SECURITY NUMBER to register!!! Are you F’n kidding me???
I know my loan number...I should NOT have to put my SSN into an app that I have no idea about how that number will be transmitted over the internet.
Bank & Credit Monitoring service apps DON’T ask for a SSN
I go to register and it wants my SOCIAL SECURITY NUMBER to register!!! Are you F’n kidding me???
I know my loan number...I should NOT have to put my SSN into an app that I have no idea about how that number will be transmitted over the internet.
Bank & Credit Monitoring service apps DON’T ask for a SSN
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Your app and website has some issue
It was much better app previously and after update, it is all garbage. You can not find your statement in there. I am
Looking for tax statement but can’t download from their website and app. I called few times and no one is there to answer. Pathetic (period).
Looking for tax statement but can’t download from their website and app. I called few times and no one is there to answer. Pathetic (period).
Cant log in
I loved this app! But then a few months ago it said I needed to change my password and won’t load past that screen. Haven’t been able to log in for months.
Not all accounts are shown in the app
I have three houses all funded by New American funding. And yet the app only shows me one and there is no way to add the other two.
I also already have my accounts set up to be paid automatically. But the app does not indicate that and wants me to set up a new payment method.
I also already have my accounts set up to be paid automatically. But the app does not indicate that and wants me to set up a new payment method.
Won’t let me register!
First time tried setting app up, and it won’t let me complete registration. Get to the very end, with a user name and acceptable password, but the FINISH button stays grayed out (well, it’s light blue, but never becomes active). Three times through and no dice. Yes, the slider on that page is slid to the correct position. Will try again, but based on the reviews on here, resigned to not using this app. SMH.
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Access error
We used the app for 4 years with no issue and now with a new message login is no longer valid, please call customer service. We call and still can’t log in. It made no sense why our login quit working, it should’ve been seamless. We tried making a new login and still not able to login. It’s ridiculous. Please fix the app, it really makes it easy to keep up with your loan.
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Response from developer
We'd love to learn more details about your experience. Please contact us at customercare@nafinc.com.
Still doesn’t WORK!
I read other reviews saying it keeps giving an error message. Company replied CLAIMING it has been fixed, so I downloaded it. Guess what??? After registering EXACTLY the way it said to, I go to pay my mortgage, and.....ERROR MESSAGE!!! 😡😡😡
Response from developer
Thank you for your response and we appreciate your feedback. We apologize for any inconvenience on not being able to process your payment using our Mobile App. In order to resolve this matter please contact us at 800-893-5304, or email us at CustomerCare@nafinc.com. We look forward to hearing from you.
New user
Login and account access are simple. Made my first mortgage payment via the app without any issues. Intuitive. Simplified.
