Leave a Review Bluevine
I wish I could give a 0 star
I opened an account with them for my truck and calculate the soon as money started going into the account all type of weird stuff started happening. My card kept locking. Keep having to call to unlock it and then they said they needed more verification. This is Monday morning when they put a complete hold on my account. I’m talking to all the bankers from Monday all the way to Friday which today is August 18, 2023 and for the most part, they don’t have a branch to walk into, and you cannot do anything on Saturdays so if you lose your debit card and somebody stole your identity, you can’t report anything until Monday word of advice people go to Royal Bank preferably a credit union but whatever you do, don’t come to BluevineShow lessBFT723
Developer Response
Hello, we want to apologize for the experience you have shared here. We continuously strive to improve your experience and we value any and all feedback. We have facilitated this to the appropriate teams for further review. If you need any additional assistance please contact our banking support team. https://www.bluevine.com/contact-us/Unbelievably bad onboarding
Bad from the start. Plaid doesn’t work to link my external capital one account. Bluevine says call them to solve the issue. They’re closed. Even before all that, After going through the sign-up process, it forces you to select the shipping address for your new debit card. Guess what? What if the shipping address is different than your business address? You’re out of luck. You are forced to select only your business address as an option. Does it let you go into your account and modify the shipping address before you make the selection? Nope. You’re stuck. Additionally, they claim that you can’t input a PO Box as your shipping address. My address is so remote USPS doesn’t ship directly to us, so a PO Box is the only way I can receive the card. And no one to help you sort this out. What a mess right out the gate.Show lessHodgesHodges84
Developer Response
Hello, we're eager to work with you on this and would love to connect on ways to resolve what you've shared with us here. We kindly ask you to contact our banking support team so we can better assist you with this. https://www.bluevine.com/contact-us/STAY AWAY!!!
Be prepared to take time of your day every other day to call and deal with whatever bogus thing they come up with. Made my first deposit and it took 10 business days for the funds to be available. After that, on my first transaction they put my account on hold for 9 business days . That’s 1 business month for what I consider to be a small deposit. The customer service is absolutely horrible, no help whatsoever. Luckily I have a business account at another bank, if you are specifically a new business owner don’t bother. You can lose your business with something like this. Absolutely horribleShow lesslio messy
Developer Response
Hello, we want to apologize for the experience you have shared here. We continuously strive to improve your experience and we value any and all feedback. We have facilitated this to the appropriate teams for further review. If you need any additional assistance please contact our banking support team. https://www.bluevine.com/contact-us/Only my second week and already issues
I decided to start a business checking acct with Bluevine, because I liked the intuitive nature of being able to have sub-accounts and ways to keep money for taxes separate. Unfortunately I have not been able to move any money between my own account on Bluevine for the past two days. I left an email with them like it says to do and have gotten no response. I called this morning and the agent asked me to try it in chrome instead of the app. I tried with the app on my iPhone and iPad. I also went through chrome and none of it was working. This is a very simple feature to not be working and one of the reasons I opened the account in the first place. There is also only customer service from Mon-Fri which means I’m sure I’ll be waiting at least another two days before anyone responds… if that even happens.Show lessjjjeeesssiiieeeee13
Developer Response
Hello, we're eager to work with you on this and would love to connect on ways to resolve what you've shared with us here. We kindly ask you to contact our banking support team so we can better assist you with this. https://www.bluevine.com/contact-us/Horrible Bank!!
If you are a small business and are looking for a bank THIS IS NOT THE ONE!!! App glitches or fraudulent behavior? I can't tell.. I run a very reputable record label in Los Angeles and have not been able to access my funds in over a week! Every time I call for assistance it's a different person talking about the same pre recited trouble shooting options and it doesn't help at all! I am very unsatisfied and disappointed in not only the customer service and their ability to assist, but I know 5 others banks for small businesses that offer more perks and more interest yield on the money you save! Bluevine is TRASH!Show lessundrgrnd rcrds
Developer Response
Hello, we're eager to work with you on this and would love to connect on ways to resolve what you've shared with us here. We've contacted you directly and look forward to connecting with you in order to assist you further. https://www.bluevine.com/contact-us/YOUR MONEY IS NOT SAFE HERE
Banking account last week, and it took forever just to get money transferred into the account. By the time I got into the account, my transactional plans had already changed. I try to withdraw my money, Blue vine canceled both transfers twice. Blue fine demanded I give them a reason for why I was transferring my money, and when I told them that they have no right to know my business strategy and that they could not say any specific term condition that required me to do so, they simply continue to cancel my transfers. Right now, I am in the process of trying to simply cancel my bluevine checking account, but in order to get access to my money I would have to wait 24 days or more just to get a check in the mail. And alternative way of receiving my money would be to transfer, but Bluevine is still blocking my transfers. Your money is not safe with Bluevine, and if your business requires you to have access to money you will be in a world of hurt buy banking with blue vine because they operate like big brother.Show lessBen15443
Developer Response
Hello Ben, we want to apologize for the experience you have shared here. We continuously strive to improve your experience and we value any and all feedback. We have facilitated this to the appropriate teams for further review. If you need any additional assistance please contact our banking support team. https://www.bluevine.com/contact-us/Functional App, Trash Website, Horrible Bank
Bluevine is an absolute train wreck for small businesses looking to open their first business account.
When I tried to open an account on their website through my desktop, it took me through an endless loop of asking me to log in and create a new account, among other technological messes that is entirely inexcusable for an online-only bank.
The first time I tried to access the funds in the account, they put an immediate hold on the account, requiring me to explain the nature of the purchase.
Mobile deposits are put on hold for a week for “new accounts,” with a vague promise that, “As you continue to be a Bluevine customer you can expect your funds to be available faster in the future.” Yes, you can expect that, but you may be expecting it indefinitely seeing as they don’t actually have any clear guidelines for when that change occurs. And if you try to talk to customer service, all they are going to do is tell you “There’s nothing we can do about it.” They can’t even tell you when or how your account will START to process checks faster.
Bluevine is an inexcusably pathetic bank for businesses and their electronic incompetence is asinine for an online-only bank. I look forward to closing my account with them so I never have to deal with this pitiful bank again.Show lessSparing Link
Developer Response
Hello, we want to apologize for the experience you have shared here. We continuously strive to improve your experience and we value any and all feedback. We have facilitated this to the appropriate teams for further review. If you need any additional assistance please contact our banking support team. https://www.bluevine.com/contact-us/The worst I’ve seen
I have had Bluevine for a few months now. I can only write one positive comment. The interest rebate is really good. However their policies and procedures are pure rubbish. Customer service is the worst I have dealt with. They make it impossible to talk to the same person to resolve issues or answer questions. When it comes to answering questions, it is impossible to get the same answer from two different people. One says policy is (insert here) and the other says policy is (insert different here). They put hold on checks, and high is understandable. But this is whether or not you have a sufficient balance to cover the deposited checks. The release date of the hold…😂! What a joke! Sometimes it’s 8 business days. I say sometimes because the 8th business day doesn’t constitute the day the funds will be released. When you call and ask them why the funds aren’t released the answer is “the funds will be released some time today before the close of the business day.” 😂😂
Simply put, these guys are thieves. Stay away from them. If you’re not diligent in watching your money this is absolutely the worst bank to be dealing with. Document everything and be prepared to be lied to. Constantly.Show lessLewyduce
Developer Response
Hello Lewyduce, we want to apologize for the experience you have shared here. We continuously strive to improve your experience and we value any and all feedback. We have facilitated this to the appropriate teams for further review. If you need any additional assistance please contact our banking support team. https://www.bluevine.com/contact-us/New Update Broke App
When I first got the app I was very happy wi the everything. Once the new update came out a few weeks ago, I have not had access to the app since. I reached out to the company on an unrelated matter and they informed me this was a known issue and would be fixed soon. Another update came out today and I still cannot access the app. This is really inconvenient and disappointing.Show lessMs Communication
Developer Response
Hello, we want to apologize for the experience you have shared here. We continuously strive to improve your experience and we value any and all feedback. We have facilitated this to the appropriate teams for further review. If you need any additional assistance please contact our banking support team. https://www.bluevine.com/contact-us/Not Appropriate for My Needs
I thought I’d give Bluevine a shot after closing my accounts at First Republic. The short version is that it was a huge waste of time. As others have noted, delays in moving money in and out are extreme. Maybe this is just a byproduct of an online only financial product? There also seem to be a lot of limitations regarding ACH in and out. Bluevine only uses Plaid to verify external accounts, so if it doesn’t work, that’s it. And there is no real tech support to speak of. Standard call-center chat stuff. I was told to “reset my cookies and browser settings.” Uh-huh. Account canceled, and moved to real bank.Show lesskayelzee
Developer Response
Hello kayelzee, we want to apologize for the experience you have shared here. We continuously strive to improve your experience and we value any and all feedback. We have facilitated this to the appropriate teams for further review. If you need any additional assistance please contact our banking support team. https://www.bluevine.com/contact-us/
