Flat out doesn’t work at all
Login in almost never works. Will let you log in via portal web browser but using exact same information trying to log into the app some how incorrect credentials and can’t log in at all. The app has not worked once since downloading it. My pcp even warned me the app does work well and to just try using the link the send you in your email, I didn’t except it to not work in any capacity. Both app and website are completely useless. 1 out of 35 attempts might work to see anything your prescriber has sent to you but you’ll be able to view it maybe one time and then error after error after error message. Literally the worst app I’ve ever tried to use. -50/10
Show less
Access to medical records
Logging into patient online portal is misguided and inoperable (obsolete) to limiting patients to full access to prior and current treatments, medical records where you are unable to retrieve a patient’s medical record number that is assigned to the patient medical chart for every hospital visits. In addition to you not being able to see any treatment of care procedures that is rendered from UCLA West Valley medical facility showing crucial labs results. Whether you’re a patients setting up an online medical records to access hospital portal account or a POA caregiver advocating for a patient’s behalf, your access will be denied to the full medical records of the patient. Very disturbing to be limited to medical health records to forward over to your primary care physician for continuous follow up medical care.
Show less
Very handy
I love that I can view my visit details, reports, and results.
Did you know that you can also view some radiology and lab results as soon as they are available even while you are admitted in the hospital. You don’t need to wait till discharge. Even some inpatient provider notes are available in this app as soon as the are electronically signed by the provider.
Did you know that you can also view some radiology and lab results as soon as they are available even while you are admitted in the hospital. You don’t need to wait till discharge. Even some inpatient provider notes are available in this app as soon as the are electronically signed by the provider.
Show less
Why so long?
Why can’t I see my lab results right away or as soon as they’re done? Now I’m going back to look again and they’re gone! I still don’t have my imaging report yet my doctor has them. I was told they’d be on the portal. Why aren’t they entered onto the portal right away? At another medical center I go to they’re entered as soon as they’re done. Here mine were done on Thursday but the results weren’t in the portal until Monday and the Calcium score still isn’t in the portal. Now the lab results that were there this morning aren’t on the portal anymore. What gives?
Show less
Response from developer
Hi, if you feel there is information that should be available that is not showing, please give us a call at your convenience and we'd be happy to assist. Our Portal Support team can be reached at (855) 422-6625. Thank you.
Treatment
Front desk personnel were very polite and friendly. No waiting time. Dr listened to me re: health issues. She didn’t rush but took the time to address them and ordered an rx after examining me.
To my surprise I was called today as a professional courtesy follow up. That has never happened. It was very nice to do that.
Thank you all.
To my surprise I was called today as a professional courtesy follow up. That has never happened. It was very nice to do that.
Thank you all.
Show less
UI better than MyChart, info very lacking
Have to give credit to designers for just sticking normal UI conventions and components and not making up weird new stuff like MyChart does.
That said, the actual experience of using this app is way worse than MyChart. This is not particularly integrated with HCA’s actual charting system. Many sections in the records never seem to get updated at all. The ones that do, take 5-10 minutes to populate with data AFTER a you go to a screen to view it. I have no idea what kind of wacky integration they had to do with the real charting system but having a hard time imagining what takes 5 minutes to update some text between 2 systems.
This happens any time you have any new record in your chart of any type.
You have to open the app, click on the section of the record that you want, put down your phone and go do something else for 5 minutes, and then come back abd check it again.
That said, the actual experience of using this app is way worse than MyChart. This is not particularly integrated with HCA’s actual charting system. Many sections in the records never seem to get updated at all. The ones that do, take 5-10 minutes to populate with data AFTER a you go to a screen to view it. I have no idea what kind of wacky integration they had to do with the real charting system but having a hard time imagining what takes 5 minutes to update some text between 2 systems.
This happens any time you have any new record in your chart of any type.
You have to open the app, click on the section of the record that you want, put down your phone and go do something else for 5 minutes, and then come back abd check it again.
Show less
“Share” function on app doesn’t work
When you press “share” on the app and it tells you you can share with Dr. or download your data and you think “that’s helpful” don’t be fooled, it never works! Tells you “unable to process your request, please try again” no matter how many times you “try again”. And don’t bother replicating the issue through the app, they just tell you “due to nature of info please call a representative”. Hello! I know it’s sensitive medical info! That’s why I’m not calling someone and giving that info on phone! This is a medical app! Ever considered maybe a patient can’t speak! Fix the app
Show less
Total Joke of an app
I went three times to urgent care the records of which were supposed to populate to this app. They never did. I called twice for assistance. The first time I was told they weren’t populating due to the urgent care entering my address incorrectly. I had them correct the address, but the visits still weren’t appearing. I called again and after the worker tried and failed to figure out the problem, I was told that it would be sent to tier two to see if they could figure out the problem. Next, I tried the mess engine function in the app. The first response revealed that they hadn’t bothered to read and comprehend my message. I sent another message. That time, they said I would have to call yet again before they would forward it to tier two. I had already talked to these people nearly two hours, so I’ve had enough.
Show less
Update
Good morning, this update on the latest version of MyHealthONE, doesn’t seem to be working properly, after I did update, I still get the update pop screen over & over, deleted the app, upload it again & still update screen appears not letting me do nothing & of course not letting me in my chart! Can some 1 in IT fix this please, thank you!
Show less
Awesome!!!!!
I love this app so simple and easy to use. It makes keeping all my health records so organized and easy to find right here on my app! And they even have a biometric log in option which im sorta a tech geek and i myslef thought that feature was awesome sauce! As well as i can see everything i need right with a click of a button!! Thank you for having such a easy user interface and i have not had one single issue with the app i run off of ios16 and love it
Show less
