Leave a Review MyHealthONE
Kindness that I received at Sunrise Hospital
I just really wanted to say that’s from the time that I walked in to the main lobby was greeted by the Admit section At 5 30 Am with smiles and warm ness then was sent to the back post surgery waiting room and was greeted we a smile and a very warm welcome it there with so many smiles and so much kindness I also want to send a special thanks to both the nurses that attended me while I was there especially to Emily in recovery she was very kind very sweet I will always be very Grateful for the care I received 😇from everyoneShow lessmayaasiahmilan
Currently incomplete app
I always appreciate info provided by medical record apps and have especially been grateful for this one while dealing with various aspects of our visits to JMS and Doctors Hospital. MYHEALTHONE can be confusing to navigate but functioned well enough until recently when doctors reports disappeared from the site. That may be a problem on the hospital side but it impacts our usage for updates to various insurance/disability agencies/ other doctors that we deal with. If the problem is on the app side, I do hope it is fixed soon.Show lessvidosc
Developer Response
Hi, thank you for your feedback. We apologize for the inconvenience when Provider Reports were unavailable, but are happy to report that they are back online. If you have not already, please log into your account to view. If we can provide any further assistance, please give us a call at (855) 422-6625. Thank you.Provider Reports Missing for Months
Something broke in early September 2021 making daily provider reports unavailable. While the app says this is temporary, after more than three months without a fix, it sure feels permanent! What is the hold up!? How about better managing customer expectations by telling us why this happened and when it will be fixed. It is nearly impossible these days to get doctors on the phone when you need them, so having these in-app updates for loved ones staying long in the hospital had been a godsend.Show lessWhirlpool Dreyer
Developer Response
Thank you for your feedback. We understand the difficulty it has caused to not have immediate access to provider reports, and appreciate your patience as our teams are working constantly to ensure the data is accurate and able to be viewed again within the app and website. We do anticipate having them available later this week. If we can assist with any other matters, please call us at (855) 422-6625. Thank you.Updates that don’t fix a thing.
The app worked great for a week back in August, but it’s been at “provider reports are temporarily unavailable” for at least a month and a half. And yes, I know I can call and get the provider reports but that’s literally the whole point of the app because the hospital will end up being aggressively unhelpful in obtaining actual records.Show lessoatmeal_is_literally great
Liver transplant patient
I think it’s great ! cause you can read and educate your self about your condition. And ask questions about it to your doctor .Jesus Marquez SR
Faulty App
The Provider Reports have been unavailable since I’ve started using this app 3 weeks ago. They provide no updates on when it will be fixed. It’s an enormous inconvenience to find a fax machine, which is the only way you can get access to provider reports.JamesW141414
Pre-registration
I went through and completed the entire and lengthy pre-registration form . at the end it would not ket me submit and asked that i try again. My wife went back through It and the same thing happened.
If Parkridge wants me to take my time to pre-register to save their staff time then they had better get a better program.
No way will I go back through this crappy app again.
I rate it a big fat 00.Show lessurcrazierthanbedbugs
Too many updates and still the same issues.
This makes the third time in a row I’ve been directed by St David’s to go to MyHealthone app to preregister for a scheduled procedure only to be to told by popup my app is out of date. Last update lost my fingerprint log in to an account that I had never established a password for; ended up getting locked out and jumping through a lot of hoops just to get in and preregister with info that hasn’t changed. Why bother having an app if it’s going to require a download each time which by use it potentially cost me access?Show lessNobody from Del Valle
Patient Test Results
I need to get Covid results for my son but it’s only showing me results for myself. The location in Dickinson told me to download the app and I should find my sons test results there. However she did not explain how to obtain those results. I tried creating an account in his name but I was unable to so I have no idea how to get his results. The app does not explain if you can add dependents or not. Now I have to drive to the Care Now location to pick up my sons Covid results in order for him to return to school. I was originally told to download the LabCorp app and the results would be downloaded there. I did and his results are still not there. I was Covid positive over a month ago and my results are still not in LapCorp. So I have now downloaded two apps and neither can give me the documentation I need.Show lessCareNow- Horrible
Developer Response
We are sorry to hear you've had trouble accessing your son's results. In order to view minor records within MyHealthONE, you will first need to complete a proxy form - either in clinic or by phone at (855) 422-6625. This will authorize you to connect your son's records to your portal account and view his results. Please give us a call and an agent will be happy to assist. Thank you.Easy to navigate
Able to check my results and get it in a timely manner, do not have to wait on phone if you want this press 1 or if you want that press 3 and the leave a message, much faster and secure.Snow man timber
