South State Mobile Banking
The app is fine. However, recurring deposits into my checking account from another bank takes 3-5 days to register in my account. All my other accounts that have recurring payments register within 2 days. I realize this may not be an app issue but I felt that those who have recurring bank deposits from another bank going into South State Bank checking accounts take longer than going there in person and depositing funds into your checking account.
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Room For Improvement
Occasionally there are some difficulties logging in. Also, once or twice a month there seems to be a problem with deposits made over the weekend not showing up in transactions for a couple of days even though the account balance indicates they were made. There is usually a message alerting you to this difficulty. Finally, the auto capture for check deposits doesn’t work on my iPad and I have to capture the picture manually after several tries since it doesn’t allow you to select capture manually initially. However, this function seems to work fine on my iPhone. Overall it’s functional and adequate, but not nearly as stable performance as Bank of America’s app.
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Response from developer
Thank you for this detailed feedback. If you need to be connected to Digital Support, please email Feedback@SouthStateBank.com.
Hard to navigate
It’s impossible to find a list of payment activity for one biller. Also, having a separate log in for the credit card is ridiculous since you’re already logged in to your bank account. I cannot find the routing number anywhere in the app…. It should be clearly visible. You should be able to print checks and deposit slips as well.
The log in for the credit card doesn’t remember your device, so you have to go the miserable verification process each time and if you type in something wrong, you’re locked out!
The log in for the credit card doesn’t remember your device, so you have to go the miserable verification process each time and if you type in something wrong, you’re locked out!
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a new problem every week
i’ve been using this app since they started it, and i think i’ve yet to go more than 2 weeks without there being a glaring issue- including being unable to actually see the money in your account. often, it will revert to the amount you had 1-4 days prior, with 0 indications that it’s doing that- leaving you with only a rough idea of what money you SHOULD have. as of right now, it’s telling me what i had this morning. i don’t know how much money i have. the quick balance feature hasn’t worked in weeks now and they haven’t addressed why at all. switching to chime permanently. they don’t have fees to open an account nor do they have overdraft fees anyway.
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SouthState Mobile
Very well done. Only one issue I have is, for the second level security (text message, email, etc) when logging in with new device, there is no place to change the settings, such as email address and phone number.
I can change my email address and phone number on my account, but it does not affect the second level security. And there is no menu item that I could find to do so.
Even a call to the help desk did not help.
I can change my email address and phone number on my account, but it does not affect the second level security. And there is no menu item that I could find to do so.
Even a call to the help desk did not help.
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The old center state bank was better…
EDIT Update: The app works fine and I’m able to do pretty everything I need to do. No, not all options transferred from Center State Bank, but I’m fine with the app. I haven’t had any issues and anything I’m looking for I’m this season is there.
PREVIOUS RATING:
The new south state merger with center state is absolutely awful! All the things I loved about center state have changed through south state. I’m not sure I’m going to stay with this bank, especially if I’m not longer receiving the wonderful benefits that drew me to become a center state bank customer. I’m EXTREMELY disappointed.
PREVIOUS RATING:
The new south state merger with center state is absolutely awful! All the things I loved about center state have changed through south state. I’m not sure I’m going to stay with this bank, especially if I’m not longer receiving the wonderful benefits that drew me to become a center state bank customer. I’m EXTREMELY disappointed.
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Response from developer
We understand changes can be frustrating. If you'd like to be contacted by a local banker, please email us at feedback@SouthStateBank.com
I love it
I constantly check it and if suspected any thing and I MEAN ANYTHING it will not let iet go through with out me or my husband it’s awesome it knows like us! I love this bank they stand behind there customers 100% and I couldn’t ask for anything else. I definitely say if you bank with South State down load the app!! Oh also I deposit checks right from my phone!!! AMAZING RIGHT
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Love the app
I love the app. I do however wish that when you send notice of a debit that it would show the amount in the text like Centerstate did instead of having to open up my account. It is not always convenient to get to my account. If you include the amount it would eliminate the necessity to get into my account. If the amount were listed I would always know if it was mine. Please take a page from Centerstate and go back to that feature. Other than that I am very pleased with the change. Thank you.
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Response from developer
We appreciate this feedback! We are fine tuning our alerts to include more features. We appreciate your patience as we work on this improvement.
Excellent service
They have awesome security steps to ensure safety, better than my old bank. The people are friendly and go the extra mile to help you with your needs. I like the simplicity of the bank accounts , no fees with e statements, good locations. I also refinanced my car with them and got a great rate , lowered my payment. The online banking is really laid out nice , so it’s simple to navigate around. I like the way it’s set up. Good job so far SouthState.
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Best banking site around
When my branch of Centerstate closed and moved out to the flagship location, I switched banks to a much closer bank. Their online banking was so very confusing, and was drawn out like nothing I’ve ever seen before. You couldn’t go just from Bill patent billpay you had to go from page to page to pay one bill. I switched all my money back to South State and that is where it’s going to stay. You have an amazing online baking system thank you very much! Rebecca W Reeves
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