Good, WHEN, it works
Annoying that every US city public transit system is using different payment systems requiring purchase of cards or use of unique apps.
With Apple/Google pay and tap card payment functions should just be able to pay a fare like any other purchase. As in the case in Europe increasingly.
With that said, while visiting SF loaded two cards on to my iPhone and was working fine to pay fares on Muni. Then on our last day app wasn’t allowing me to add cash value to either card. Apple wallet loading also wasn’t processing payments. Apple wallet eventually allowed loading more money.
Now need to load two cards onto my phone for our kids to ride BART to SFO, but app won’t function to do that either. Meaning I’ll have to pay an extra $6 for two cards for a single use.
App also failed to register a single ride over three days on either card even though it deducted the fares. Not sure how you prove you paid if a check is made while riding on a bus or streetcar.
With Apple/Google pay and tap card payment functions should just be able to pay a fare like any other purchase. As in the case in Europe increasingly.
With that said, while visiting SF loaded two cards on to my iPhone and was working fine to pay fares on Muni. Then on our last day app wasn’t allowing me to add cash value to either card. Apple wallet loading also wasn’t processing payments. Apple wallet eventually allowed loading more money.
Now need to load two cards onto my phone for our kids to ride BART to SFO, but app won’t function to do that either. Meaning I’ll have to pay an extra $6 for two cards for a single use.
App also failed to register a single ride over three days on either card even though it deducted the fares. Not sure how you prove you paid if a check is made while riding on a bus or streetcar.
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This is so bad i think BART scammed me
i uploaded a plastic clipper card to this app. But the app is useless for travel - you have to get the card added to your apple wallet. The directions for transferring the value from the app to the wallet don’t work, and once the card is uploaded to the app it stops working. Emailing BART/Clipper help provided directions (with a 2 week response lag) that also don’t work. The gentleman working at the BART entry booth told me he is not allowed to help with the app. So much for my $17. In short, skip the app and just upload directly to your apple wallet.
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Allow riders to pay with Clipper app otherwise the app is useless
I tried to use the Clipper app to ride BART not realizing that that’s not possible. I tried to transfer my Clipper card that now lives in the Clipper app to my Apple Wallet because that’s what lets you use your phone to ride and it wouldn’t let me. Wallet needed the physical Clipper card that I originally transferred into the Clipper app, which I didn’t have with me because I thought I didn’t need to carry it anymore when I downloaded the Clipper app! There was a woman at the SFO BART station with a Clipper logo shirt that was helping me and a few others and even she said, “Don’t use the app.” The Clipper app says in its FAQ that you can’t use it to ride but it’s still useful because you can top up your card using the app. But you can top up your card using Wallet. I guess it’s useful if you use their Trip Tools feature but I automatically go to Google Maps or Citymapper app so this app is essentially useless to me.
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Completely broken
I can’t load money onto my card, I can’t add a payment method, I bought a monthly Caltrain pass but the scanner denies me with “low funds”. What is going on with this app??
Useless
I thought the app would allow me to pay with the app but it doesn’t. You have to transfer to Apple Pay which doesn’t allow you to load using your commuter card. Then when I tried to load the clipper card on the app, the box where you input the specific amount won’t stop loading/flashing so I can never enter the amount. Why can’t Bart be like the NY subway where you can simply pay with your credit card by scanning at the station?! This whole clipper card thing is so stupid. Fine, if you want people to have the card so they can have a discount, cool—but allow people who don’t need it to pay more easily especially when you forget your card or the app functionality fails (or if you’re from out of town).
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Useless
You’d think that you’d have the convenience of loading the cash on your phone or your card via the app but it takes DAYS to get the money onto your card.
This app is pointless. There is no reason it should take days to load the money but magically going to Walgreens is “faster”. You’d think you’d also have the convenience of monitoring your rides, NOPE! That also takes days to load in. So unless clipper card fixes whatever issue that “magically” doesn’t allow you to reload the card instantly (take a page from the Starbucks app!!!) then there is no reason to have it on your phone. Even the Apple Card function is pointless because you can only have one card digitally. Meaning, clipper card creates and registers a whole NEW card and your plastic card is useless as well.
1/10.
Don’t download this lol.
This app is pointless. There is no reason it should take days to load the money but magically going to Walgreens is “faster”. You’d think you’d also have the convenience of monitoring your rides, NOPE! That also takes days to load in. So unless clipper card fixes whatever issue that “magically” doesn’t allow you to reload the card instantly (take a page from the Starbucks app!!!) then there is no reason to have it on your phone. Even the Apple Card function is pointless because you can only have one card digitally. Meaning, clipper card creates and registers a whole NEW card and your plastic card is useless as well.
1/10.
Don’t download this lol.
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Very Poor App
This app is the worst. I’m download it for my visit to the Bay Area after putting money on it I see all these bad reviews. So I got a physical card thinking I can use the card. An I should be able to use the card and maybe manage it from the app. At no point adding the card to the app it says it will deactivate the physical card. This app is junk why can’t you have a physical card and just manage it from the app like adding money or passes to it. Come on I thought San Francisco had better programmer’s than this. ***** WARNING ***** Definitely do a search before you do anything on this app. It the worst
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Needs improvement
Registered two cards into app. One transferred to the Apple Wallet. They worked fine until auto load was set up from my Commuter transit Visa card. Then both cards started problems despite funds in the accounts. All the nice booth ticket agents couldn’t help so called the company and was told to update my address and Visa card; done. Still cards are blocked. It’s been 4 weeks of drama and delays getting on train. I’m going back to old school Clipper card and abandoning $50+ of funds in this poor app. Ugh
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Not reliable (updated)
Not sure what it is with this app but the nfc implementation is not reliable. Maybe if you want to look confused and avoid paying bus fares, but it works maybe 1 time in 5 attempts to scan. BART, VTA, same. Haven’t tried Caltrain or Muni yet, but it’s super annoying to try to get through the gates on BART when this app won’t let you through.
Edit: after more experimentation, it seems like the readers will pick up the nfc chip if you use your fingers to create space between the reader and the back of your phone
You’re looking for a 1-2 cm gap.
If my phone is flush against the reader, it won’t work. That small air gap actually improves the ability of the reader to communicate with your phone
Edit: after more experimentation, it seems like the readers will pick up the nfc chip if you use your fingers to create space between the reader and the back of your phone
You’re looking for a 1-2 cm gap.
If my phone is flush against the reader, it won’t work. That small air gap actually improves the ability of the reader to communicate with your phone
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Won’t let me load card
Can’t add funds. Only worked the first time and never again. Can’t select custom amount or anything.
