VA User Reviews

VA: Health and Benefits
VA: Health and Benefits
US Department of Veterans Affairs (VA)

Reviews Summary

Top reviews

PLEASE UPDATE THIS

This app is handy, but man- it lacks a lot of info and options. If all its gonna do is web redirects, why not show all the same info that's on the website? Secure messaging needs work- cannot access many contacts to send msgs. Also, why have a setting to adjust notification alerts on your phone that you can't actually do anything with? It's a great effort, but honestly, this app is way behind technology available in most current apps today. PLEASE UPDATE THIS...
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Thank You! Please add prescriptions

While I don’t have any claims to track, just having the ability to check appointment schedules and send messages without having to use the cumbersome and antiquated myHealthyVet website is a game changer! Secure logins with TouchID… it’s a whole new world!

I look forward to this app continuing to add the more useful services. Prescription refills would be nice to have inside of this app! Keep it clean and fast, don’t include so much it gets cumbersome to use.
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Love this new app!!

The VA hit the nail on the head with this app. I can’t stress enough how useful it is. I can message my healthcare provider, check appointments, get official letters, view my claims, and check payments. There’s more I didn’t list but these are the features I use most frequently. It used to be that I had to go on the computer and navigate to different areas of the VA site which at the time were unintuitive, it’s sooo much easier now. Thank you for this!!!
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Review new sign in

Tried a number of times without sucess to use new. Now forced to Or to go through all kinds of gyrations trying to get logged into anything that would give me my healthy vet and found a little success except for the last minute was able to send a secure message to my doctor about emergency condition don’t appreciate the program as it is it it causes much confusion and makes things extremely difficult for us to keep our heads above water with the system please adjust. If I weren’t feeling so bad right now I’d have a lot more to tell you but you need to look into the difficulty of this thing particular for for us old guys.
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Not for IPhones

Both apps for VA Health and Refills are useless on iPhones. First, after enduring all the redirects you come to the page where you sign in. Once you sign in, you often get an error saying no internet connection. Which is untrue as you test your signal and it’s strong. I went with the apps because the browser website failed to work 90% of the time. I sure hope they fix these issues soon, as I’d like to check my appointments, message my doctor, and refill my medications. As of today, I have to deal with long waits on the phone as well as call backs.
I would think that having a good operating system would be paramount to the VA. Not having a reliable system sure waste a lot of peoples time. Mine and the VA.
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Useful but lacking

The app is very helpful in being able to quickly look at your claim status and any upcoming appointments. However, it is severely lacking in showing some of the same important information that is available on the website, such as any documents being requested from you, to be submitted by a deadline. Many Vets may not check the website on a regular basis, if they are solely using the app to check their claim status. Also, with the horrendous pace of snail mail notifications from the VA, having that info available within the app, becomes doubly important to be able see it in a timely manner. Also, it would be of great help if there were notifications, or if a badge icon would appear, to show that there is an update/change to a claim in progress, instead of the incessant checking most vets will do in the app, or web page on a daily basis.
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Wow!

I honestly wish I new about this app months if not years ago! All basics of what I would need in the app and the ability to change basic info life address and phone number. Wow! Beyond pleased. Saves me time from calling or logging in on a laptop or waiting for a letter in the mail. Again, basic info and letters.
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Disabled Vet

The VA need to allow access to letters being sent out. Also, seeing that the VA has so many entities when you update in the app it should update all entities. I miss so many letter due to a diffent entities are not getting the update causing you to have bills go into collections & you never know until it's getting garnished years later & you would have taken care of it years ago. Bad flaw VA
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My Sanctuary

I cannot express how much the Veterans Administration in Richmond Virginia has turned my life around making me the man who I am today. I love being a Marine and the integrity it is taught me to be accountable and respectful to others. Problem is, it was a journey that text my soul and my body. The Doctors, Nurses, Specialist, Assistants (not to mention all the supporting roles that interact with we Veterans) at the Veterans Hospital in Richmond have been instrumentally and spiritually and helping me grow and rebuild my body.
Whereas I’ve heard many veterans have challenges that have resulted in given opportunities for their individual growth; of the almost 25 years I’ve been going to the sanctuary I’ve had nothing but outstanding treatment.
This new app has been another tool that has giving me the opportunity to submit this declaration, that I want the whole hospital to know, this is one Veteran that absolutely loves everybody who has done nothing but give and helping us (& me) in rebuilding our lives. From the deepest parts of my body, thank you for everything you have done for me and mine. God bless you all.
OohRah, GitSum. SemperFi!!! 🇺🇸👍🏻

Phillip Mason Burroughs, US Marine Veteran
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🤪

The change is too drastic and the appointment information is in jargon not in an understanding for veterans. The change was not done in an orderly manner as a result I missed a really important appointment because I didn’t receive any response until after the appointment and it wasn’t on the schedule and the social worker who I had the appointment with was a lax poor excuse of a person and didn’t even reach out to me so my PTSD has been unnecessarily triggered because I am relocating and I need assistance so now I’m getting anxious 😥 SMH 🤦🏽‍♀️ I guess in the end we will get accustomed to it just before it’s changed again. VA ACE = veterans administration always changing everything but all in all…I love 💕 my va
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