Leave a Review Brightside Health
I got lucky, but…
I got matched with a good therapist, and I’m quite happy with him and the ability to schedule appointments easily and quickly. The prescriber was not as helpful, though that’s not completely her fault. It wasn’t clear to me going in how limited their prescribers are by the fact that they only do telemedicine. At least, that’s true in my state. So be warned. Also, the ‘service’ comes with emails prompting me to ‘check-in’ and there doesn’t seem to be a way to make them stop. Quite annoying. Not enough to make me cancel membership - yet - but it might!Show lessJP Brown
Detrimental Tech Support
I was SO excited to start using Brightside and I loved both of my providers. However during my initial call the call dropped and there was no way for me to rejoin or to contact my provider. I submitted a request for help in the app and waited the specified 72 hours for a response but got none. At this point Brightside is completely unusable to me because I cannot message my provider to even schedule an additional appointment because the call dropped so the appointment has been left marked “under review.” I am astounded that program meant to provide medical care would have such incompetent tech support and follow up such that it renders the entire program useless to users. I’m very sad to leave my provider because she was amazing before my call got cut off but I have no other choice since no one from Brightside will respond to my support requests.Show lessJoy2253
Mental health therapy &/or medication tailored to you, A+
Affordable with or without insurance, Brightside has made a big difference not only for myself, but my entire family. My husband uses therapy services for work & anxiety stresses, my daughter used it while going through a traumatic life & relationship episode. My son has used it for severe depression and medication management, while has helped get his daily routine and life back on track. My own usage has been helpful and convenient to be matched with a narrowed list of providers after an insightful 9 step intake process, that helped determine the appropriate services for me. This included a consultation with a psychiatric nurse practitioner to discuss my existing medication management. I found hope after my first sessions, ongoing usage has the service living up to its name. The check-in assessments every few weeks in the app are helpful to see your progress on the depression / anxiety scale. We all have started seeing the ‘brightside’ of life, with our individual and unique treatment sessions and methodologies.Show lessGibbyPhD
Amazing platform
Dr. Frost is an amazing person and I can’t speak highly enough about him! Brightside is an exceptional app that truly lives up to its name. It's a platform that excels in promoting mental well-being and providing support. The user-friendly interface makes it easy to navigate, and the wealth of resources, including articles, guided meditations, and self-help tools, is impressive. The psychiatric support is invaluable, and the app's affordability is a breath of fresh air in the mental health space. Brightside has genuinely brightened the path to mental wellness for me!Show lessHarder0206
Lack of communication sent me forwards
The reason I left is in detail below. I am a COMPLETE mess at this very moment!!! Things are pretty horrible in my life and mental health right now. Brightside completely screwed me up medication wise and the absolute LACK of communication when I really really needed my psychiatrist to at the VERY least respond to my text msgs. A day or two, absolutely get it. But over a week several times when I had crisis, bad side affects to meds and making sure my disability was continued. Absolutely HORRIBLE. I ended up in a observation psychiatric ward for two days LAST Monday because of this neglect of care, compassion and advocating for my metal stability and well being. I would like to request a full reimbursement of funds! In a timely matter. I would rather not pursue this legally, especially in my current state. But I absolutely will if need be. I expect a full response, and when my refund will be expected. This is not OK!!
Unstably yours,
Adam Jon StaffordShow lessMETAMORPHO67
Not Satisfied
Customer service mentioned they'd respond in three days, but it's been four days since my initial consultation and the app still hasn't allowed me to contact the provider. Although the provider promised to send a report within a few days, I haven't received it after four days. Despite his profile mentioning a holistic approach, during our conversation, he focused mainly on diagnoses and medications, citing that as his “wheel house “. I'm frustrated with paying a premium for expert advice only to receive generic responses. A rush responses on top of it. Really, 30mins and you got me locked down and going prescribe medication that may have lasting side effects.Show lessDustyFinder
Helpful care but a logistical nightmare
I’ll start by saying this was initially easier for me than going to a traditional in-person doctor. However, trying to get ahold of my providers and Brightside Support staff the past few months has been SO difficult, and a huge headache each time. I don’t feel supported by this company and after about 8 months I’m cancelling.
My first provider never told me we needed a 30-day follow-up appointment after our initial meeting so my prescription ran out without any refills available. I went through withdrawal symptoms while trying to contact them for a refill. It took 4 days to get an actionable response from Brightside. So I spent those 4 days without my medication.
I then had to switch providers due to moving, and I asked Brightside support to assign me to a provider who was also licensed in the next state I was moving to in a few months after this move. They said they did, but when I moved, my provider informed me they were not actually licensed in the next state I was moving to. So I had to switch providers again, which means I had to have and initial “get to know you” meeting, which costs about $120 with my insurance.
Brightside says they will not waive or reimburse the cost for this meeting for me after repeated support requests, even though it was their error in assigning me a provider not licensed in the state I specifically requested. I’m done using this app.Show lessOhiomatt33
Really impressed
I have to say I’m extremely impressed with this app! I was able to see a psychiatrist in nearly two days within my purchase. Some people who rated this badly said they couldn’t get controlled substances: please read the app description! They can’t prescribe controlled substances. I got my meds filled nearly immediately at the pharmacy. Thank you so much for making seeing a psychiatrist & therapist such an easy experience.Show lessrcullen4
Poor user experience
The app and website are a user nightmare. Constant page loading issues, connection issues when having calls with my therapist, and you can’t go back and view previous lesson reflections to name just a few issues. Also, I was originally connected with a psychiatrist and not a therapist like I wanted. I reached out to support to help me get connected to a therapist and never heard back. Dealing with poor customer service and support is not something you want to deal with at any business but especially not one directly related to getting you help for your mental health. Extremely disappointing and frustrating.Show lessTinaV24
How is this device helping or maybe only wanting my money
First of all, this is the first time ever to therapy on this type of platform. I was provided with a psychiatrist and a therapist. My therapist is amazing. She does a really good job in talking to me connect me as a one on one session I really like it. My psychiatrist told me that I was diagnosed with bipolar disorder that I want it that I should be placed on a mood stabilizer and medication. She told me she was going to get back to me yet I hear nothing. I reached out to her two times I haven’t hear nothing. I don’t understand how this program is supposed to be assisting me helping me get better and if there is no type of communication I highly don’t appreciate that and at the same time if this is the way you treat all of your patients there definitely have to be more screens on psychiatrist for patients because I’m in a situation that I am suicidal and how can someone say that they want to try to help you if they don’t actually intend to provide more feedback on the situation?Show lessDr3392
