Leave a Review Brightside Health
Simply the best!
I am so grateful to have found this platform. I had been using a different platform for online therapy and relying on my PCP to prescribe medication, but this has been a much better fit for me. My provider is personable, kind, caring, prompt, and professional. I leave appointments with her feeling optimistic and with usually several suggestions of how I can adapt what I’m doing to achieve better results. She makes me feel as though I’m truly a part of the process of improving my mental health when some doctors seem to allow for less 2-way dialogue. I recently added therapy to my plan, and I clicked instantly with my new therapist. After experiencing other online therapy platforms and the nightmare of filing for insurance reimbursement, switching to Brightside has been a tremendously positive experience. I appreciate that my insurance is billed directly. I am certainly referring everyone I know to this fantastic service.
Thank you!Show lessamoesch
Hate this site!
My first appointment I thought it was my internet connection so I excepted responsibility for missing the appointment. A few days later for my next appointment the Dr didn’t show, I was told I missed the appointment (I took screen shots to prove i didn’t) and I was even online early. Then you can’t send a message, support button doesn’t work, account setting doesn’t work, and I can’t figure out how to cancel this! I’m out over $100 and got no help what so ever. I worried I’m going to keep getting charged! This adds stress to your life so be careful.Show lesshambonez-23
Developer Response
We want to sincerely apologize for the multiple no-show experiences you've had with your provider. This is not at all what we strive for. We'd like to look into your account and ensure we are able to improve your experience going forward. Please reach out to us directly at support@brightside.com or call us at 415-360-3348.A lot of technical issues.
From making an account, to using the app, to actually talking with my doctor, there just seems to be a plague of technical issues that prevents me from getting the help I need. I tried WiFi and when I turned that off I had max signal strength and still couldn’t speak with my doctor. I’ll have to find another solution.Show lessTclove3
Terrible company.
If I could do zero stars, I would do so. I work for a big company, I help people on the daily, and never ever find myself leaving reviews until after my experience with Brightside. They have not answered me via phone, email, or the app. I was charged for appointments that my provider did not attend and also appointments I had already been paid for. I was charged (without my permission to the card I am unable to take off of my account) hundreds of dollars after discontinuing my subscription. Worst experience ever with a company. To say they want to help people is a complete lie and understatement.Show lessUser0192837465.
Developer Response
We apologize for the issues related to your plan billing. We'd love to look into your account and ensure we improve your experience going forward. Please reach out to us directly again at support@brightside.com or call us at 415-360-3348 so we can ensure we get you back on track. -Brightside TeamTherapist was a no show
I joined my meeting 5 min early and left 10 min after because therapist was a no show. I was skeptical about this company and this proved me right. It just felt odd how unprofessional she was not sending a message to let me know she would not attend. I canceled my plan.
30 min after session would have started she sent a message saying she had technical issue. No apologies.Show lessDia_nuh
Poor service
I have yet to find a way to understand what the fees are… I had one session I still do not know how much it cost. I was prescribed medication by a doctor,When I reached out with questions about the medication, no one has gotten back to me at all. Yes, a very unresponsive service… I hope I’m able to find out how much they charge me and my insurance company and cancel. I wish I had of thought more about doing this before I did it.Show lessJJF1961
Worst providers and app
This app is the worst scam ever I have to paid out of pocket and they have a amazing website selling you plans and medication management I have been in my medications years before they were controlling substance and when you go to your provider they said you have to go to a psychiatrist and when you go to the psychiatrist they said you have to go to a provider, I have been on psychiatrist too many times and they have prescribed my medication this is not new that I’m taking it’s years I have been in does medication, this is the worst app and the worst providers ever, they have medication management and provider license in my state and they refuse to fill my prescription cause it’s subtace I mean if you have been in does medication for years before they were controlling substance and they they are and they refuse to give mines medication. It’s all propaganda and all they want to charge you and then they can’t help you.Show lessMikey T L
Developer Response
We're sorry we were not able to meet your expectations of care. We unfortunately do not prescribe controlled substances, as detailed on the psychiatry plan information page of our website at www.brightside.com/psychiatry. Please refer to our website or feel free to reach out to us directly by emailing support@brightside.com or calling 415-360-3348 if there's additional information we can provide on the types of medications we do and don't prescribe.Counselor & homework keep me focused
The counseling is great but the added component of homework makes me think. I think think this is going to be the key to my recovery sherritingrsmsherrithompingram
thankful!
brightside is free with my work insurance so I thought i’d give it a try. I was a little skeptical but since it was free, i thought “what’s the worst that could happen?” and keep in mind I just did the therapy option since I go to a psychiatrist in-person since I take adderall and I know they can’t help with that. so I can’t speak for the psychiatry part, but they matched me with an awesome therapist! I love my talks with him, and he’s helped me a lot so far. I had tried betterhelp before and it wasn’t good, im glad I got lucky with my therapist Chad, he is great and is always encouraging me to push myself and combat my anxiety :)Show lessadhudson1996
Scam
I have paid for this program out of pocket because I do t have insurance. It’s been giving me issues logging on and when I do get logged into it wont let me book an appointment. It keep saying try again. I’ve been going back and forth for 24hrs. I can’t get ahold of anyone via phone call to get my money back. Since they can’t offer any service to me. If I could give this app zero stars I would.Show lessproverb31wifey_1987
