SOMA Intimates Womens Lingerie User Reviews

SOMA Intimates Womens Lingerie

CHICOS FAS, INC.

Lifestyle

Shopping

Reviews Summary

Positive highlights

🔥

This app hasQuality products that last forever

🌟

This app hasComfortable and breathable fabrics

💤

This app hasExcellent sleepwear and loungewear

🛒

This app hasOrganized and user-friendly website

🤝

This app hasHelpful and friendly customer service

💳

This app hasSecure and easy payment methods

🏆

This app hasRewards program for loyal customers

Negative highlights

🐢

This app hasSlow and buggy app with frequent crashes

🔍

This app hasLack of specific filters and search functionality

🤯

This app hasConfusing checkout process with issues like double charges

🔒

This app hasDifficulty linking and managing rewards accounts

🚫

This app hasInconsistent pricing and availability of sale items

📦

This app hasShipping and handling issues, including incorrect orders

🤖

This app hasUnresponsive and unhelpful customer service at times

Top reviews

Most RecentHighest RatedLowest Rated

Several issues

First off, I’ve never been able to view the account tap. It always “fails to load” and after retrying a few times to load it, it signs me out. Favorites are a hit and miss. Sometimes they save, mostly the disappear. I mostly use this app to look at bras and go to the actual website to purchase them. I don’t trust the app to make an actual order.

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ha1ley_lalaland

2 years ago

Response from developer

We are disappointed to learn of the issues you have experienced with our app. Shopping should be a breeze, and we appreciate you sharing how we can improve your shopping experience. Thank you for taking the time to share your review.

I love Soma

Online orders offer me a great selection and it easy to navigate.

Pas ang

2 years ago

So glitchy - lost my cart several times

Really needing new undergarments and was excited about their sale. Love Soma. Unfortunately the app had errors twice and wiped my cart after spending a lot of time picking sizes and colors for 20+ products. Wouldn’t let me check out after all of this because something went out of stock and didn’t tell me what the products were. You can’t filter out products well. Glitches while scrolling. Looks like most people had a better experience so I’m not sure what the problem is. Mostly annoyed that I wasted so much time trying to shop on this app to not end up getting to order. I’d recommended just using the desktop version to avoid this

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annelise43627373

2 years ago

Response from developer

We are disappointed to hear of your experience, Annelise, and understand how this can be frustrating. As we are always updating, we hope you try the App again in the future. In the meantime should you need any help with ordering, please feel free to call customer service. We hope you are able to retrieve the items you were seeking and take advantage of the sale.

Fantastic products/terrible app

I love soma products. But struggle with the app. It freezes and doesn’t alway work. I had an item in my cart that I was unable to remove. After calls/messages/in person visits to soma with no resolution, I was forced to purchase the item then return it. The only resolution I could come up with.

ALQ1974

2 years ago

Website

Very difficult to check out after you have everything in your cart.

Lllllllllllllllfffffff

2 years ago

Misleading advertisement

I have never tried this company before but I saw on Facebook a deal of 10 for $40 on panties. So I decided to give it a try but as I was completing my order the website informed me that some of the stuff was out of stock nevertheless I still wanted to try out there underwear deal so I went back and check on which items were out of stock. Sadly the way they have the website I wasn’t able to know which items were out of stock. Now the next day I went back to try and get that same deal but now they have it for 5 for $39.

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Mj

2 years ago

Response from developer

Hi Mj, we appreciate your interest in our brand. Our 10 for $40 deal was applicable to select colors and styles, and we are sorry to learn that you had issues with selecting items due to the inventory of our sale. Sales styles do go fast, but we hope you will keep an eye on our website for the latest offer. We hope to provide you with some 5-star-worthy intimates soon!

Website and app are difficult

I do only online shopping and very tech savey. Both the web version and app are far too annoying with pop-ups and non functioning things . I just wanted to order one thing and pay. Trying to get the right discounts was impossible. I had codes and it wouldn’t let me paste. The web version wanted to give me my rewards but since I couldn’t seem to get to point where I could enter a credit card I had to move to the app. The app Didn’t offer me my rewards there at all. The searches are not good and don’t come back with the right results for keywords. Love the products but this was painful! Have

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salava

2 years ago

Response from developer

It is painful to hear you have run into difficulties using our app. On our app, please be sure to log in to your account to redeem your rewards. You can enter your reward codes at checkout. If you have tried this and are still unable to complete your order, we invite you to reach out to our Customer Service Team for us to learn more.

Shipping

Why does it say free shipping in order total and then add $30 at checkout… when you met dollar amount for free shipping?

JBWolfie

2 years ago

App doesn’t work

This app doesn’t work. I have deleted it and re download it twice. It opens then crashes. I would give 0 stars if I could. Very frustrating.

clementines capable

2 years ago

Soma App

I’m so glad that Soma created an app for easier shopping. But please add a way for rewards coupons to be added to our accounts so that we don’t have to try to copy and paste the codes from email.

Deb 999