Reason why I gave it 5
stars was because number one the therapists here are super Duper sweet and they ask you how your day has been going I mean my therapist even plays games with me. I’m not even lying therapy app.
If I could give this zero stars I would. It seems like whoever created this app was just trying to cash in on the tele health bandwagon and released it way too early without proper testing or coding. So many things are bugged. Such as: sometimes the camera doesn’t work and it’s basically a phone call with my provider, I can’t use my Bluetooth earphones as the mic and speaker, it rarely accepts my Face ID to log in and I have to reset my password to log in, crashes in the middle of appointment, logs off after I’ve checked into an appointment while waiting for my provider. I use iPhone XR
First time meeting via telehealth, I could see my provider but she could not see me, her screen froze and after reconnecting we were again frozen only using audio. Second appointment the app decided to make me sideways with no way for me to change my display.
Can’t even login to the browser for MYIO to see if the camera and connection issues would work better there, it tells me wrong password and threatens to lock my account if I keep trying.
This app doesn’t offer reminders for upcoming appointments which would be a nice feature. Doesn’t save your password or offer Face ID. The functionality need improvement in order to provide a means of connecting with a healthcare provider in a smooth, efficient manner. This is the least functional app I’ve experienced over several telehealth apps.
They rely on user to point out problems rather than building a stable and tested app from the beginning. Really disappointing.
App does not load or work properly. At first it was somewhat functional. After the recent update it loads to a blank white screen and does nothing else. I don't understand why providers use this is for a patient it is not functional.
I hate this app. It’s glitchy & keeps throwing me out of my account, won’t let me sign in or handle it from my end, I have to call the doctor’s office to reset the password. It’s apparently not user-friendly for them either, because they can’t do anything from their end until I come into the office. Doesn’t matter that I’ve saved my password or enabled Face ID, it WILL keep locking me out of my account. Not even sure why the hyperlink offering to reset my password even exists. Or the facial recognition. Or pretty much any other button/link. Hate, hate, HATE this app!
Everytime I open the app now, it’s a white screen and nothing else. Won’t let me change my password through browser either. Awful system and I hope my office chooses another program to use soon. This app is terrible.
Developer Response
We’re so sorry you’ve encountered trouble while loading MYIO. Your feedback was helpful in identifying an issue - please note we’ve deployed an update that has repaired the white screen some users were reporting. We apologize for the inconvenience. I can’t access anything. I opened the app and it showed a blank white screen; it wouldn’t load. I deleted it and tried to download it back but it’s still the same thing. It’s irritating that I can’t rely on an app that’s used in the medical field.
It has been weeks since I’ve been able to open this app. Every time I just get a white blank screen, not able to log in or anything as others have mentioned. This is ridiculous.
Developer Response
We’re so sorry you’ve encountered trouble while loading MYIO. Your feedback was helpful in identifying an issue - please note we’ve deployed an update that has repaired the white screen some users were reporting. We apologize for the inconvenience. This app, more than any family issue or stressor that I have sought therapy to help remedy, has caused enough stress to make a bad situation worse. Currently when I open the app it shows a white screen of death, making cars impossible to access. My provider has no answers, other than “try another device,” and “oh dear, it’s doing that again.” Hello, programmers, this is not some gaming app. People’s lives are literally dependent on this appt working. Take your job seriously and fix it please. Providers, if you are looking for an app, steer clear of this one!
Developer Response
We’re so sorry you’ve encountered trouble while loading MYIO. Your feedback was helpful in identifying an issue - please note we’ve deployed an update that has repaired the white screen some users were reporting. We apologize for the inconvenience. I’ve been trying to open the app all day to make an account for my patient portal and it won’t even open. I’ve deleted and redownloaded and tried all kinds of things but same thing keeps happening. I have a newer iPhone. Not sure why it’s not working.
Developer Response
We’re so sorry you’ve encountered trouble while loading MYIO. Your feedback was helpful in identifying an issue - please note we’ve deployed an update that has repaired the white screen some users were reporting. We apologize for the inconvenience.
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