If I start typing a message, the message box immediately closes. Can’t really do anything on the app right after updating it, but it was okay before. Can’t schedule (though I can do all this on a computer, so it’s not an issue with my account/ lack of appts) or message my NP unless I’m near a computer.
Developer Response
Thank you for bringing this to our attention. We will investigate the message box closing and ensure this issue is resolved. Appointment requests are available on both the MYIO mobile app, as is Secure Messaging. Please work with your practice to receive a tour of the mobile and desktop differences.I am actually relieved to see the other one star reviews for this app. I thought it was just me.
I am (attempting) to use this app to fill out mental health intake forms for my minor child.
My login credentials get me into the app just fine. But the intake forms are impossible to read and fill out on the app. So, to the website! But my login credentials don’t work there. Fine, whatever. I try to reset the password. But the email address does not match the account. Even though it is the same email address I have to thumb type in every single time I log into the app.
I haven’t even gotten to the part where I am mad about the messaging and video platform yet.
Developer Response
Thank you for writing this feedback for us. Each practice has a unique MYIO URL – if your login credentails aren’t working, please double check the MYIO URL your are accessing.
We understand how frustrating it can be to have to manually type your email address each time, and we are working toward integrating biometric logins and password management. Please continue to update MYIO as we make improvements and incorporate user feedback into our releases!You owe me 10 minutes of session time, Valant. You already have client email addresses for appointment reminders - it shouldn’t be my provider’s responsibility to inform me that you no longer support Safari and I need to download a different browser or switch to a mobile app if I (maybe) don’t want to (possibly) avoid getting logged out halfway through my session (hopefully). Have you never heard of UI testing? Or a communication plan? All the other reviews suggest you haven’t.
Your lack of adequate notification about your nearly constant feature changes is an abdication of responsibility, and today is one more incident in an infinite line of terrible user experiences. Save me the canned “we’re sorry” response. I’d much rather you spend the effort on restoring Safari support so I don’t have to use this app.
Developer Response
Thank you for your responses – we take your feedback seriously and review each of these comments individually. Unfortunately, Safari is incompatible with MYIO and our telehealth software. We are confident that each update of MYIO results in a more seamless user experience. We appreciate you sharing your thoughts with us and are committed to better communications with all our users. i spoke with lilith regarding the app not working and they have been decidedly unhelpful. you used to be able to have sessions through the website but now it defaults to the app and there is no way around it and the app does not work. no matter what i did the person on the other side of the telehealth appointment could not hear me even though they didn’t have anything on mute and my microphone was connected to the app
this is extremely inefficient and frustrating especially when you reach out to customer support and they don’t listen to the concern or try to provide suggestions or support in any way
Developer Response
Thank you for taking the time to write this response. We have released an update that improves the performance of MYIO-integrated telehealth and fixed audio issues some users encountered. We have brought your comments to our Support team as well. Since my provider changed to this junk, I have to FaceTime since this app simply does not work. I have it on multiple devices and none of them work. Oh and it forces you to pay BEFORE you even have your visit.
Complete junk.
Developer Response
We are sorry you are unable to use the MYIO app as expected! We take your feedback seriously and are continuing to release MYIO updates to improve performance. Please know that the paywall is a provider-enabled setting. You can reach out to your care team to discuss all payment-related questions.I cannot log in to my account using this app. I’ve never been able to. I had been logging in just fine on the computer in my safari browser for a couple months before they apparently stopped supporting the browser and now when I try to log in via chrome it doesn’t work—same credentials as safari but for some reason it won’t work. I contacted support for help and they told me they can’t help I have to call my provider. Useless. At this point I would consider leaving my provider due to the issues I face with this platform. And to make matters worse, they have absolutely no problem charging me a minute after each session but I can’t even get any technical support? Yeah do yourself a favor and steer clear.
Developer Response
We apologize for the login issues you've encountered with the MYIO app! We do not support Safari due to a variety of technical considerations, but we are confident in MYIO’s Chrome performance. We recommend troubleshooting your login issues by ensuring you are accessing MYIO using your practice's unique MYIO URL, then working with your provider to reset your login credentials if necessary.
Charges for your sessions are managed by your practice – please reach out to your care team to discuss all payment-related questions. - No ability to set background in video appt, every other major video conference has this - When waiting for video appt, app keeps trying to log me out - No Apple Pay support for payments, when are companies going to avoid the risk of taking CC# Fixed Face ID login on iPad
Developer Response
Thank you for your feedback. We are working on enhancements for FaceID and biometric login options in 2023. Mobile applications with sensitive personal information require an idle timeout of 8 minutes. We apologize for any inconvenience you have experienced and are taking your comments into consideration.This app has a message portal with received, sent and drafts tabs but does not have anywhere you can actually send a message? What’s the point of having messages if you cannot send messages?
Read the reveiws from your iPhone. I'm writing this on a Macbook. One stars all over, with dev's replying each time, "sorry you're having problems." Many have said they're leaving providers because it's such an awful experience - first, at set up, then again at each launch. Really - it's just awful.
Tried setting up the app with my provider today, and was unable to because it did not recognize my birthday which I know. They even admitted that it wasn’t working properly and that they were trying to fix it.
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