This app is awful and that is an understatement. I have three Apple devices, all on the latest software and it still can’t sync audio and video during a call with my Doctor. Multiple attempts later, I can see my Dr., but still there was no audio. I had to log in from my iPhone and my Dr. called me to get the audio to work. And no option to contact support/get help. OH, but my co-pay was deducted lightning fast.
Developer Response
We apologize for the audio issues you’ve faced with MYIO, and know how frustrating that can be in sessions. We have recently released an update that improved audio performance issues some users were facing – please update your MYIO app to ensure you’re using the best possible version. Charges for your sessions are managed by your practice. You will need to reach out to your care team to discuss all payment related questions. Thank you for your feedback!Not only did this app take a payment from my card that was on file without me confirming it and with no warning, but after a week of checking the “billing” section still shows that I owe the amount that has since been withdrawn from my bank account.
Developer Response
We’re sorry you’ve experienced issues with charges for your sessions! All payment related processes are managed through your practice. You will need to reach out to your care team to discuss all payment related questions.Tried to update app as recommended but it starts an endless loop taking me to the AppStore - asking me to open app then when it goes to the app it asks me to update the app - then it starts over again! Useless if you can’t open the app without update and you can’t update without opening the app.
Developer Response
Thank you for informing us of this issue. We are investigating the problem you encountered and are committed to providing a better experience to all MYIO’s users. Your feedback is helpful and important to us.This app is so awful I found a new provider. The messages section is awful. Laggy and terrible user interface. If you receive a message it does not give you a notification, it does not email you a notification, it does not even show a new message notification once you log in. You have to manually login, click the messages section, and check it yourself. It is the virtual equivalent of having to walk down to the street and check your mailbox. Archaic and outdated, would not recommend to anyone. A different provider of mine emailed they were switching to this platform and I called to let them know I would be leaving their practice as well. Fortunately they cancelled their transition to this terrible platform. (And the desktop site is no better).
Developer Response
Thank you for your feedback. Push notifications are on our current roadmap for 2023. In the meantime, users receive an email notification when they receive a secure message. We are sorry to hear about your experience with MYIO and we are committed to improving your it in the coming months as we add features. What the title says. Kicked me off a form I was working on with no warning and now the form isn't available or listed as completed. I wasted a lot of time for nothing because the system crashed and now the form I need to fill out isn't there (which I was in the middle of filling, btw). The signup system was unintuitive and buggy.
I understand crashing is a frequent issue. This is not okay.
Developer Response
We are sorry to hear you are facing these issues. We have recently completed an update that ensures users are not automatically logged out while actively completing their forms. Your feedback is important to us as we strive to constantly improve the MYIO Patient Portal app. We will be forwarding your comments to our teams to diligently work towards enhancing the app's performance. Thank you for sharing your thoughts with us. I can’t get beyond the birthday verification screen to even set up an account. (Yes, I HAVE checked with my doctor who assured me that my birthday is correct in their records). My doc tells me I’m not the first to report same. Fix immediately please. I can’t miss another appointment. I NEED my medication.
Maybe you need to fire your marketing folks and hire more coders and some app checkers. Medical apps need to WORK before you sell them.
Developer Response
We are sorry to hear you are facing these issues. We have recently completed an update that repaired an issue some users were facing related to birthdate data. Your comments are important to us, and we will be incorporating them into our ongoing efforts to improve the app's performance. This app is terrible! First, it took me a half hour to just set it up with all of the information it asked and all of the little word boxes and expect me to fill out one by one etc. to where my psychiatrist just ended up calling me anyway. Then for my second appointment, I tried signing on, and it didn’t recognize my birthday, so my psychiatrist office sent me a link to reset password and that link didn’t allow me to reset etc. Ugh, why do all these doctors offices insist on using these pain in the apps?!
Developer Response
We are sorry to hear you are facing these issues. We have recently completed an update that repaired an issue some users were facing related to birthdate data. We appreciate your input as we work towards delivering the best possible experience to our valued users, and we will bring your comments to our development team. I’ve tried to use the app and it doesn’t allow me to message the doctor. I continue to receive messages telling me I need to call the office, meanwhile the staff encourage the use of the app after each visit. (I shared the screen with the error with them.)
If a doctor is paying for an app like this, reliable and basic functionality is the least they should be able to expect. It’s not as tho it offers extensive features.
Developer Response
Thank you for taking the time to write your review! The MYIO Patient Portal app does support the ability to send a message, but that functionality is enabled and disabled by your provider. We are striving to make MYIO a useful tool for all users, and your feedback is helpful as we make development plans moving forward.Small print, interface doesn’t scale on iPad and no blur or fake background for privacy. Please do better
When logging on with iPhone managed passwords on the app and on desktop, I have to add a space to the filled in username and then remove the space then do the same to the password in order to get the log in button to activate so I can click it and log in. Once logged in I can go into the messages section but I have no way to generate a message to my provider as I don’t see a compose message button or anything. I do hope once I can create a message that I will be able to attach files but not able to get that far yet. Update: My provider turned it on so I can send messages now. Now I keep getting emails every few days that say I have to complete forms but I go in and it says all forms were completed.
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