I filled out 8 forms for an upcoming doctors appointment and hit the submit button. They vanished into the mist! 45 minutes wasted!
I can use this with my phone, but it's clear they haven't put time and thought into how their users actually use their app and devices.
First, I'm gonna stop the PR person right there that is calling out "software compatibility and security" concerns in a different review. Yes you have to comply with HIPPA. But you as the developer choose what goes into your app and if you do your homework, you can find software to integrate with that supports other browsers. You don't have to support every one of them - Chrome, Safari, and Edge (Firefox if you want bonus points). Those are the important ones.
Also how does this app have a "5 star ranking with 1 review" when all I see are 1 star reviews?
Also your user prompt to "Do you want to clear your data?" on the account feature is unnecessarily alarming. It's red, which freaks the user out and has bad copy. A yellow alert that asks "Changes will not be saved if you continue. Do you want to discard your changes?" is much clearer and tells the user what is actually happening.
Make a design that scales with the device. This is basic web and app design. But the dev teams or the bean counters either didn't want to or thought it would cost too much. There's a basic concept in CSS called flexbox. They'd do well to use it.
Limiting portal access and making it harder for people to use your app actually excludes people from getting care. Studies show that poorer people are more likely to only have a mobile device. Make the experience better.
I'm a techie who is used to dealing with bad software so I've worked around a lot of problems. But they're still there and I'm not an average user.
My biggest complaint is a lack of ability to cancel appointments on the client end. I have to contact my provider directly to cancel ANY appointments, including accidental duplicates on the same day.
Developer Response
The ability to manage appointments is a permission that is enabled or disabled by your provider. Please share your thoughts with your care team. Thank you for taking the time to write.This app is frustrating. I’m always needing to log back in, but I’m assuming that’s for privacy reasons? For me it’s quite frustrating to me that I don’t get any notifications and can’t enable them. Since I don’t get notifications, I don’t check the app every couple minutes for a response.
Developer Response
Thank you for your feedback. You’re correct that the logout timer is for standard app safety, and we take both HIPAA compliance and protecting your PHI extremely seriously. We are working on developing push notifications and will inform all users when they are available!This app doesn’t send any of the messages I try to send to my provider, which is very frustrating as communication between a patient and their doctor is often urgent. This app and the browser website both always eat my messages without send them and without saving them as a draft. This is not only frustrating, but it’s also dangerous, as it leaves patients with no way to reach their doctors. 0 stars.
Developer Response
The ability to send messages to your provider is a permission that is enabled or disabled by your provider. We have released an enhancement that makes it clear when the permission is disabled. Please share your thoughts with your care team. Thank you for taking the time to write.I have an iPhone and this app does not work on the phone. It did not work before their update and it still doesn’t after it. The ‘Next’ button does not become ‘active’/ clickable after entering login and password no matter how I try to go about it (open the app directly, use on of the links from their emails, etc).
Developer Response
We’re sorry you faced trouble logging in. We recently repaired the issue that prevented the “next” button from becoming active when users used a password manager to log in. Please update your app and try again. Thank you!I’ve changed my password multiple times. I can log in on any computer with the same password but the app always says I have the wrong login info. I’ve also deleted and redownloaded the app several times to try to fix this and it’s not working.
Not convenient and can’t message my providers from my phone, let alone actually have the visit through the app. I’m going to ask my provider if they can switch systems - this is ridiculous.
Developer Response
Thank you for sharing your thoughts. The ability to send messages to your provider is a permission that is enabled or disabled by your practice. Your provider will be able to help you walk through your login issues as well – please ensure your app is up-to-date when troubleshooting.Has taken a reset by
Provider to set up on the app from the website. After that four hours later, trying to set up an account I received the email that my account is set up. However, I cannot log into the account now. Also, I don’t understand why when apps are developed, they can’t have a high contrast mode for those of us with low vision. I can barely make out the screen and had to have a lot of help to set up my account that I can’t access.
Developer Response
We’re sorry you’re having trouble logging into MYIO! Please bring your login troubleshooting to your practice so they can work with you to overcome the issues you’re facing. We will bring your comments regarding the contrast to our development team. Thank you for writing.I use my iPad for all video calls but I am now unable to use my iPad for MYIO. There is no dedicated iPad app, and they do not allow the use of iPad browsers (including the Chrome iPad browser) to make telehealth calls. If they won’t allow the iPad browsers, then they need an iPad app as an alternative. Using the iPhone version of the app on iPad doesn’t work since it’s a tiny version of the app that can’t be put in landscape mode without the camera being at a 90 degree angle. I was able to use the browser on my iPad for telehealth calls on MYIO just fine until the recent changes they implemented. Very frustrated!
Developer Response
Thank you for your feedback! MYIO is intended to be used on a laptop or computer browser, or on a mobile phone device. We’ve selected our supported browsers based on software compatibility and security. Please know that we understand the frustrations that come from these limitations and have recorded your comments for our development teams.Valant really needs to improve their systems in general, but this app takes the cake. It’s iPhone only, which means it runs in a tiny vertical window on an iPad, and doesn’t even support landscape mode. This means you appear sideways when using an iPad Pro with the Magic Keyboard. Swapping to my iPhone wasn’t an improvement, since it’s portrait only. I wouldn’t even bother with these awful apps, except Valant can’t be bothered to support web standards and forces users to have Google Chrome, which is a hard no.
Developer Response
Thank you for your feedback! MYIO is intended to be used on a laptop or computer browser, or on a mobile phone device. We’ve selected our supported browsers based on software compatibility and security. Please know that we understand the frustrations that come from these limitations and have recorded your comments for our development teams.
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