Leave a Review Air NZ
Seat only
Seriously? I guess I’d prefer a seat and a plane. Has to cost you more to sort this and really gives you a terrible image. At any rate I’ll never travel with Air New Zealand again, ever!larryschunk
Nightmare to check in
To check into your flight this app redirects you to your web browser. The Air New Zealand website takes over to check you in. That’s when the trouble begins. Information that is entered soon gets erased and you have to start over. After 20 minutes I gave up.Fhhelp
Air travel made easy
I think most of the reviewers here have some beef with Air New Zealand or their policies and negatively review the app. Personally, I find it to be a very well executed and stable app. It’s easy to quickly find flight information. My biggest criticism is that bookings bounce you to ANZ’s mobile website instead of actually being processed by the app. An iPad app would be nice to have, but airline iPad apps tend not to be very useful anyway.Show lessLucidityz
Skycouch
My husband, 2 others and I were traveling on a 15 hour flight back home from New Zealand. We kept seeing advertisements all around for sky couches. This looked like a good option. But we could not find anywhere online for option to upgrade or what the price difference even was. We asked at checkin if both couples could be upgraded to sky couches and how much the upgrade would be. As the lady at the desk asked her coworker I heard her coworker say, “just tell them no.” The lady finally came back and said that we could have one sky couch. We had to go to ticket sales to get new boarding passes and pay for the one. I asked again at the sales desk if we could possibly get two. Again I was told no. When we were seated on the plane we were seated in a row of seats that had the sky couch bench. But another person was seated in the row with us. But the plane was not full. After we took off. The man sitting in our row moved and we had to row to ourselves but were not allowed to use the sky couch. Why are you advertiser so much if you are not willing to sell them??Show lessJachim82
Needs a lot of improvement
I needed to make a change in my flight. The first flight that I took was from Papeete. As a result, the sight assumed that I was a French speaker and I was redirected to a French language website. No matter how much I tried, I could not change the language to English. This rendered the website useless for me because I cannot read or write French.Show lessTOP SURDY
Hard to navigate
I can’t see the list of cities without scrolling down. But before I can scroll down, the list disappears and I have to keep doing it over and over. I give up.Flounder73
Waste of time
I bought a ticket.
The multiple offers to join didn’t work. wasted an hour trying to figure it out.
Really wanted it to work, but no go,
Kia ora NZAirlines, i’ll figure it out as i goNeedless Bother
Nicely designed and executed.
I have found this app to be very nicely designed and useful. Many apps are just modified versions of the website, but this one actually enables me to navigate more quickly to do what I need to do, and provides timely updates on flight delays and other travel details. Some functions do send you back to their website but for routine stuff, you can get it done or get updates within the app.Show lessUnicornFight
Great
This app was amazing as is New Zealand Air in a whole! I used this app for our trip over to Australia and it was a huge help with keeping up with our flights! Highly recommend this app!KatnMarty
Awesome but...
This was a fantastic app, always use it when I travel home to NZ. However recently the app has had a pop up every time I open it telling me the app has crashed and needs to be restarted but I’ve closed it, logged out, removed and re-downloaded and it still says the same thing. How am I supposed to use the app when travelling if it won’t even work?!Show lessBrittanyslav
