Leave a Review Cathay Pacific
Cathay rules the airline apps!
Cathay’s app is truly intuitive and can handle complex check in combinations. Thank you to everyone in the tech aspect of running Cathay. Tough times but your customers will stand by you if you continue to invest through these challenging times! Keep it up.jcamilleri
Upgraded
Now that the app has had substantial upgrades it is effective. Like other i had the freeze issue but having got rid of the old app and loaded the new all is well/improved.john frustrated.
A very irritating travel app
Every time the app updates you need to go online to the website to sign in again. It’s a travel app - if you don’t have signal when travelling then you’re stuck. Keeps signing you out for the smallest reason. It has improved over the years, but still can’t get the basics right making this a very irritating travel app.Show lessliftoffoversteer
Developer Response
Hi, Thank you for your feedback and sorry the app keeps logging you out every time you update the app. This is not expected and we would like to take a further look into it. Do you mind letting us know more details, for instance, whether stay signed in option is selected and if possible, provide a screenshot of the settings page in our app to mobileapp@cathaypacific.com? Thank you again for feedback and patient support.Amazing
This may not be your normal revive but I’ve been flying with catholic Pacific for 12 years every year my first flight was when I was 3 Kaohsiung to Melbourne then I moved to Melbourne when I was 5 and I would always fly back and forth sometime I fly so much that I wonder wow I really do fly that much I think I’m going crazyShow lesssad life tags
Awesome App
Really can see the effects Cathay Pacific put into the app!tommychen1022
Wallet card suggestions
Thanks for the update to let us add membership card to wallet. But that card is not stunning yet. 1. The Cathy Pacific and logo should be at the very up left corner and in bigger size, not “Marco Polo club” 2. Missing “OneWorld” logo. 3. It would be better to have a photo. (Refer Air China/China Southern/China Eastern membership card)Show lessiPan92
Logon
Can’t even log in , try to log in but keyboard on that app goes funny123ibony
Developer Response
Hi Ibony, Thank you for taking the time to review the app and sorry you are having trouble logging in. Would you mind sending us an email to mobileapp@cathaypacific.com with screenshots of the sign in page (with funny keyboard) and settings page in our app? We'll follow up as soon as possible. Thanks again for your feedback and patient support.Ms
Unable to sort an airline error. We were travelling together with booked seats months in advance. On the plane they sat us in different parts of plane and were unable to resolve it which was just a pain. Don’t fly with them.rae hickey
Developer Response
Hi Rae, Thank you for travelling with Cathay Pacific and sorry for the unpleasant experience. Your feedback is very important to us and is always considered when we review or improve our services. Would you mind sharing more about your feedback in the following link https://www.cathaypacific.com/cx/en_HK/about-us/contact-us/complaints-and-suggestions.html Our Customer Relations Department will review the comment as soon as possible. Thanks again for your support.More accessible
The Cathay pacific api always connect out of the app, and I have been having changing my password every single time to login, which I don’t understand why the password system is quite weak. Need more faster and accessible without signing in every time when I open the apps. I also wish to have a Cathay pacific card in the passbook, so I could always pull out my membership card digitally without using the physical card.Show lessellarrrrrrrr
Doesn’t work
Hopeless won’t display booking using reference or e ticket numberBritsim41
Developer Response
Thank you for bringing this to our attention and sorry the booking is not displaying in a timely manner. Following an investigation, we determined that there was a delay in the system that manages the “add booking” feature, which resulted in a delay in the booking appearing in the Mobile App. Under normal circumstances, the booking should appear in less than 24 hours. However, if the problem persists, please send us an email to mobileapp@cathaypacific.com along with a screenshot of the settings page in the app. We will follow up as soon as possible. Thanks again for the feedback and patient support.
