I was at US Bank for MANY, many years up until a bit more then a year ago. I stayed with them for so long because of there name; total patriot here. Anyway, US Bank got slowly worse and worse, first there debit cards were poorly made which forced me to request a replacement at least four times in one year. Then US Bank locked me out of my account simply because I stayed for two days at a Holiday Inn just five miles from my address AND I was told rather forcefully that I had NO options to reduce or cancel the security fraud settings. Then there branch drive through ATM’s were falling apart making me find and travel to other branches. And other problems as well. I have had NO problems since moving to Wells Fargo… ATM’s are TOP of the Line, much better design. Branches are spotless and almost no lines 99 percent of the time. AND… tellers make a special effort to be EXTRA friendly. It means a LOT when employees are SUPER friendly. There app works flawlessly. I have NOT had ONE single problem since switching to Wells Fargo and I HIGHLY recommend Wells Fargo to everyone that uses banks for their financial transactions. (Smile)
Way too many verification just to make a payment on Zelle. First it was at least 5 different verifications to enter my credentials and texted codes just to set up the Wells Fargo app & Zelle that’s already integrated. Still it put a block on my rent payment to this realtor who will only use Zelle for convenience. So I called the bank rep at least twice and had to go to an ATM for another verification, and now my payment is still being held for review even though I’ve already explained the situation twice over the phone to the bank reps. This is too much overkill for security. And there’s no grace period for my rent when it’s due on the first of the month. Didn’t expect such delay from Wells Fargo after I spent 5 hours to set up their mobile app, Zelle, and went thru so many verification steps and my voice as my password confirmations. New tech was supposed to make life easier and convenient & not make things harder. The realtor & other tenants have Chase bank I guess, they all say it was such a breeze to pay rent that way, but not for me! Wells Fargo wasted my entire Sunday afternoon and evening when I could be helping my 78 yrs old disabled post stroke bi-polar 40 years diabetic mother! Frack the stupid AI & programmer who came up with this over-redundant security program that Wells Fargo uses for their own customer! F F F them!
Developer Response
Hi, Henry. It's disheartening to read about your experience with Zelle. I want to make sure that your concerns are reviewed by the appropriate team. Please email us with details (phone number, link to this public comment and your reviewer name) at appstorefeedback@wellsfargo.com. Do not share anything private when emailing us, such as account numbers. -KlarissaLove their credit card, but the app can be annoying to deal with at times.
While I love that payments made to the credit card are applied and deducted from balance immediately, transactions made using the card are not as quick to appear. I will get a notification a charge was made, but it can often take days for it to appear on my recent transactions list (other cards show it as pending immediately).
While the app does have an Auto-Pay feature, it does not allow you to customize when the auto payment can be made. It forces the payment to be made on the exact day payment is due which makes me nervous. It also does not give you an email or notification saying the payment is set and will be taking place. I ended up manually entering a payment because it didn’t tell me the payment was deducted until the day after the due date, so I ended up double-paying my balance. I didn’t want to take the chance of a missed payment dinging my credit score, but this was very frustrating. I know I probably have nothing to worry about, but I don’t like to take chances with stuff like this.
Developer Response
We're sorry to hear that and would like to try and help. Please email us with details (phone number, link to this public comment and your reviewer name) at appstorefeedback@wellsfargo.com. Do not share anything private when emailing us, such as account numbers. -RogerThings like ‘report your card lost or stolen’ and ‘replace your card’ after nothing your app can actually do. They will give you an 800 number to call, where they then try to force you into using the sentence “my voice is my password please verify me”. Big mistake! Don’t do that I have in the past and it locks you out of your account plus anyone with a voice cab impersonate you easy enough to trick their kindergarten-level-security-system. Next, Good help you if it’s the weekend because they will make you talk to people for hope until they tell you claims department is closed on Saturdays and Sundays so ordering a new card, disputing a charge or unlocking you’re card won’t happen until Monday-Friday (regular business hours; probably closes at va 5pm, can’t recall). So don’t este your time, they are all good at pretending to help then after half an hour or more, tell. You thru can’t help. And they get all confused and offended if you breathe. I’m thinking about changing my bank but I’ve only had this account open for a week and I’m already having so many debit card issues. Last Thursday or Friday I disputed two .97 cent charges from Facebook and they said they’d have to shoot my entire card down which I had for several days, I see today a new charge went thru and I’m wondering why why the card supposedly was cancelled indefinitely last week! So these liars wasted my time in the phone and during this review!
Developer Response
We're sorry to hear that and would like to try and help. Please email us with details (phone number, link to this public comment and your reviewer name) at appstorefeedback@wellsfargo.com. Do not share anything private when emailing us, such as account numbers. -RogerAnother update:: July 18, 2024 repeatedly I am getting error messages, That is Wells Fargo‘s fault on my iPad. It doesn’t happen very often on my Samsung phone. But sometimes I need to get on the full site on my iPad. Your updates are useless. I don’t know how to fix this and I don’t think you guys know either. Wells Fargo there are other banks I don’t have problems with Provident Bank, Bank of America, or TD. Update 3/9 : STILL AWFUL!! Every time you update the app I have trouble. I don’t know what happened to this app? I have problems slowness app loading.I I have tried uninstalling and reinstalling twice . I am on an older Apple iPad and even on my new Apple ipad has problems. I have no problems with any other sites including my other bank accounts . If this continues I’m going to take all my accounts at Wells Fargo and move it to a bank that has a website that works for me. God forbid you try to use the brokerage site to get any money out. Update November 17, 2023. I still keep on getting error signs telling me it’s Wells Fargo fault not mine that I can’t login to my account while this doesn’t happen every day. It’s really annoying when it does I don’t want to have to wait to get on my account. I do not have a problem with other banking just with Wells Fargo. Why don’t you try fixing it so I can use my iPad to access my account?
Developer Response
Hello, Kimahely. This is not the customer experience we strive for, and I would like to try and help. Please email us with details (phone number, link to this public comment and your reviewer name) at appstorefeedback@wellsfargo.com. Do not share anything private when emailing us, such as account numbers. -DillonAnother update:: July 18, 2024 repeatedly I am getting error messages, That is Wells Fargo‘s fault on my iPad. It doesn’t happen very often on my Samsung phone. But sometimes I need to get on the full site on my iPad. Your updates are useless. I don’t know how to fix this and I don’t think you guys know either. Wells Fargo there are other banks I don’t have problems with Provident Bank, Bank of America, or TD. Update 3/9 : STILL AWFUL!! Every time you update the app I have trouble. I don’t know what happened to this app? I have problems slowness app loading.I I have tried uninstalling and reinstalling twice . I am on an older Apple iPad and even on my new Apple ipad has problems. I have no problems with any other sites including my other bank accounts . If this continues I’m going to take all my accounts at Wells Fargo and move it to a bank that has a website that works for me. God forbid you try to use the brokerage site to get any money out. Update November 17, 2023. I still keep on getting error signs telling me it’s Wells Fargo fault not mine that I can’t login to my account while this doesn’t happen every day. It’s really annoying when it does I don’t want to have to wait to get on my account. I do not have a problem with other banking just with Wells Fargo. Why don’t you try fixing it so I can use my iPad to access my account?
Developer Response
Hello, Kimahely. This is not the customer experience we strive for, and I would like to try and help. Please email us with details (phone number, link to this public comment and your reviewer name) at appstorefeedback@wellsfargo.com. Do not share anything private when emailing us, such as account numbers. -DillonAnother update:: July 18, 2024 repeatedly I am getting error messages, That is Wells Fargo‘s fault on my iPad. It doesn’t happen very often on my Samsung phone. But sometimes I need to get on the full site on my iPad. Your updates are useless. I don’t know how to fix this and I don’t think you guys know either. Wells Fargo there are other banks I don’t have problems with Provident Bank, Bank of America, or TD. Update 3/9 : STILL AWFUL!! Every time you update the app I have trouble. I don’t know what happened to this app? I have problems slowness app loading.I I have tried uninstalling and reinstalling twice . I am on an older Apple iPad and even on my new Apple ipad has problems. I have no problems with any other sites including my other bank accounts . If this continues I’m going to take all my accounts at Wells Fargo and move it to a bank that has a website that works for me. God forbid you try to use the brokerage site to get any money out.
Update November 17, 2023. I still keep on getting error signs telling me it’s Wells Fargo fault not mine that I can’t login to my account while this doesn’t happen every day. It’s really annoying when it does I don’t want to have to wait to get on my account. I do not have a problem with other banking just with Wells Fargo. Why don’t you try fixing it so I can use my iPad to access my account?
Developer Response
Hello, Kimahely. This is not the customer experience we strive for, and I would like to try and help. Please email us with details (phone number, link to this public comment and your reviewer name) at appstorefeedback@wellsfargo.com. Do not share anything private when emailing us, such as account numbers. -DillonI wish companies would consider not rolling out an update to their apps every month just to release an update. I can only imagine the cost of these pointless updates. The most recent one removed functionality for their Bill Pay feature. We used to be able to enter payment amounts for all our bills before confirming payment then issuing the “pay now” once for all the bills. The advantage of this was you could get a running total of all the bills you were paying and then note all the confirmation numbers for each bill at once, OR print the confirmation showing these bills all having been paid at once. Now you must pay and confirm each bill one at a time. Takes much longer. Also, the confirmation screen showing the confirmation number and date paid shows most of the pertinent information in teeny tiny print. Like 10x smaller than the amount paid. Huge amount of white space (and I’m on an iPad mini); no need to make the font so tiny. This was supposed to be a new and improved Wells Fargo app for the iPad, but it’s a bust as far as I can tell. Good news is these guys update their app every friggin month, so maybe someone will read this and make some “continuous improvements”. (PS, app feedback within your app would avoid a user having to resort to writing a public review in the App Store).
Developer Response
We'd like to help. To determine what may be occurring with your account, please contact technical support at 1-800-956-4442 so they can look into this. -IanI was at US Bank for MANY, many years up until a bit more then a year ago. I stayed with them for so long because of there name; total patriot here. Anyway, US Bank got slowly worse and worse, first there debit cards were poorly made which forced me to request a replacement at least four times in one year. Then US Bank locked me out of my account simply because I stayed for two days at a Holiday Inn just five miles from my address AND I was told rather forcefully that I had NO options to reduce or cancel the security fraud settings. Then there branch drive through ATM’s were falling apart making me find and travel to other branches. And other problems as well.
I have had NO problems since moving to Wells Fargo… ATM’s are TOP of the Line, much better design. Branches are spotless and almost no lines 99 percent of the time. AND… tellers make a special effort to be EXTRA friendly. It means a LOT when employees are SUPER friendly. There app works flawlessly. I have NOT had ONE single problem since switching to Wells Fargo and I HIGHLY recommend Wells Fargo to everyone that uses banks for their financial transactions. (Smile)
I’ve been a Wells Fargo account holder for a bit over 16 years now and have NEVER had an issue finding anything I needed on the app..
The most recent review was dated in March this year, all the others have been older..more than a year.. so I’m assuming all the issues they speak of like finding transactions, who and when they were made, fraud dept, etc have been addressed.
The first, there have been 5 times I believe, my account has been hacked/compromised Wells Fargo has been on top of it from the git go. Except the time the gal wanted to know if I wanted my debit card left open to see if it was paid.. I told her no, close it and she did.. But the best advice I ever had from a banker was to turn off my overdraft option.. He said if someone could get into my account they would deplete my entire account.. and that if I did online banking to open a separate account, attached to my original one, that no one but me could access.. It does not require a minimum amount to keep open.. It has been a godsend.
That account was started when the teller at my local office ask me if I wanted to open a Save As You Go account.. each time I use my debit card a dollar goes into that account.. I have since added a separate savings account to that account..Those $$’s soon add up, and I use that as Mad Money or addition to my vacation $$..
So you get no argument about Wells Fargo.. Great bank, great people working there..
tekman2000
Henry Wells' Ghost Slayer
Littlevinny1
AceOfBaseLoL
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