Leave a Review Wells Fargo Mobile
Wells Fargo Mobile App
The Wells Fargo Mobile App is very Convenient & Easy to Use!!! I like being able to check my account balance at anytime and anywhere I go. I also like being able to send money through “Zelle” into my mother’s account without the added hassle of going to the bank and withdrawing the cash to pay my portion of monthly bills. My only dislike of the Mobile App is the fact that sometimes the available balance shown on the account is not always accurate. Due to the fact of ATM fee charges on withdrawals being taken sometime after the transaction instead of when the transaction is posted & done. I have had to keep an extra written balance on my account to make sure that I don’t overdraft my account and even then I have had to go back and deposit money to keep my account balanced. The email alerts are super helpful as well. I get alerts for any activity is done on my account and when my account reaches or drops below zero balance enabling me to be aware of any fraudulent use of my account or overdrafts. Overall I think it’s a great way to keep track of my banking!!! Definitely satisfied with the mobile banking app.Show lessA. Wright0120
Long time customer
Every big bank has many ridiculous rules but u have to understand they r simply trying to maximize profit. I didn’t appreciate the seemingly change of minimum rules on my checking account but I as a customer simply placed that on the I don’t like list and in all fairness have a side of my list of the options I like. I have been treated fairly and yes I will state more than fairly on my rates the few times I have used my home equity account and have had excellent service at the branches I use for banking. ATM service is also good to excellent. I can I am sure dug down and complain about something but customers have got to remember what they need a particular type of business for and follow the path to what u need fir your daily use. As a person who writes from a large company sometimes to many Vice Presidents and lawyers can hum up the works. What I always said was when u have more executives than workers paperwork and no profit increase. Have a great day captainedShow lesscsotainwld
Tarrant Mineral Title
WF app kept saying I had to update my app. I’m okay w that. They didn’t offer me an update though w my iPhone App Store. I tried many times. Then I called customer service... the first person said to update your IOS, which I needed to do - that didn’t work. The 2nd person said to just reset your phone, & it had personally happened to him - that didn’t work.
I thought it was a problem w my phone then the app suddenly offered me the update after walking through these hoops for 2 hours. Nothing changed even after I reset my phone. It just randomly let me update.
Wells - why didn’t you offer me the update originally? Why did your customer service send me through these rabbit holes? I actually love Wells Fargo after switching to you after being w Bank of America for 15 years, but this experience this morning was ridiculous. This was my business account, I had to make a payment. I hope it was just a glitch bc I do a lot of banking on my app & Im not going through this again.Show lessTarrant Mineral Title
Zella ruined it. Everything was fine until then.
I recently sent (or tried to send) money to someone I’ve been paying through the Wells Fargo app since the clearXchange service started. Now the recipient has to enroll with Zelle, but his bank does not participate with Zelle, so he has to register using the app with his bank debit card. Zelle is not accepting his debit card even though it meets all their requirements. He is texting me that he has been on the phone and put on hold off and on for over an hour so far — mostly on hold. He‘s not happy. My money is not in my account any more, and he has no way of receiving the money coming to him short of opening a bank account at a participating bank. If Wells Fargo wasn’t just half a block from me and the only bank with an ATM that I pass to and from work, I would’ve dropped them when I found out that that wonky savings account their teller fraudulently opened and connected to my checking was part of a larger scam, I would have closed my account. I haven’t dealt with a human at WF since I went in there and demanded they close that account and refund me all the monthly fees and penalties they deducted from my checking from having an “inactive” savings account.Show lessArcturus7
Running Balance from previous month
This is app is not honest! I always pay my bills in full every month and this is the first time I let there be a minimum balance to flow through the next billing cycle. I just got off the phone with a Wells Fargo Banker and she agreed that this is not right. She told me to be aware because you would have to shuffle through to find out yourself if there is a previous balance that can’t be paid in full until two billing cycles when it shows on the statement. WELLS FARGO NEEDS TO INCLUDE A CONSTANT RUNNING BALANCE THAT SHOWS THE COMPLETE TOTAL OF EVER CENT. They confuse you by putting “out standing balance” making you think that it shows everything that is owed. Don’t be fooled, there is an “running balance” (I know I’m not teaching anything new, but In only regards to this app) that is hidden that if not paid get charged interest!!!!! Anything to make a penny. I’m frustrated and I Hope Wells Fargo adds this as a feature that whatever balance or purchase (excludes pending transactions)should be part of a running balance. That when it’s time to pay off the credit card in FULL and the options it gives on the amounts to pay off that one of the options is to TRUELY PAY IT OFF IN FULL and not Gove you a balance of thinking your paying it off but leaves a surprising balance on the next statement.Show lessPrincemershian
