Leave a Review Wells Fargo Mobile
Bad design
Well, not bad design but not optimal design either, from a user interface perspective. The first problem is that the SAVE appears below the fold, at least on my screen, so I sat perplexed for several minutes before swiping up. Why apps and Web pages don’t have “Proceed” or “Next” clearly visible has always baffled me.
The second problem is that the history of the payee in Zelle is not immediately apparent. Sometimes I can’t recall the exact amount of a recurring payment. Having access to what I paid last month and the month before, etc. would be useful.
Which brings me to my biggest beef, not with the app but with WF at large. How come there’s no link to “Make this a recurring payment on the __ of each month” sort of thing? My payee wants her money promptly, perfectly appropriately, so having the online autopay feature on the Web site in which something is sent by snail mail is not an option. I know other large banks have the recurring payment feature as part of their Zelle. Why not WF? One would think that WF would be bending over backwards to maintain customer satisfaction, given its troubled past.Show lessNewbiesf
Wells Fargo Bank is number 1!
Prior to using Wells Fargo Bank I used a different local bank. I wasn’t happy with their disregard for the customers. There was no personal connection between the bank reps and myself. I’m sure I’m not the only one who felt this way.
My son told me to go to Wells Fargo. He’s been with them for three years and he’s got no complaints; not one. So here I am. I sat at a desk of a very helpful gentleman whom took me through the steps of opening a checking account and setting up my personal debit card. That wasn’t all he did for me. We went over all my finances and he gave me suggestions for improving them. I have to say he was very thorough!!
I didn’t think there was anything else to learn but he showed me differently. My finances are in the best shape they’ve ever been in and I owe it to the gentleman that sat patiently with me and taught me something new. Wells Fargo treated me like a person, not a number; and they know my name. The rep was very patient, courteous, respectful, and genuinely cared about me and my situation. Thank you Wells Fargo!!!Show lesschbs0987654321
The Patti Effect
I’m very app challenged, especially with the Wells Fargo app on my phone on how to do a bill pay. Patty has helped me on several different things including the bill pay and she made it as easy as tying your shoes. She has been “our” favorite banker for a very long time and I made sure my son went to her, my Pops is the one who said to try Wells Fargo and so now allot of our family go to Wells Fargo. I will be totally and completely honest, there have been some cashiers or bank tellers that were not even close to being as helpful or as welcoming as Patty has always been but she is so good she makes up for there short comings!!!!! Thank you for allowing us to have her in the little town we are in. She has taken a personal touch to some of the terrible things that I have gone through and made them
A lot easier by giving advice or a easy tutorial in how to use the APP that I was glad I could even take pictures. I Sincerely from the bottom of my heart I thank her and Wells Fargo for helping my kinda of people!!! Andrew was another great guy! He helped my son when he was under age about how to go about this money that he was getting from an accident when he was 18. He definitely helped me as a single mom how to make sure he doesn’t blow it all and so forth. GREAT EMPLOYEES FOR BOTH!!! THANK YOU FOR BEING THAT TYPE OF BANK/ BUSINESS WHEN I NEEDED IT RHE MOST!Show lessPatti's 1# Fan!!👆🏻
Need to improve on the mobile check deposit
It is convenient to use it. I can do mobile deposit for my paycheck. But draw back is it is very easy to deposit the check to the wrong account since I have one business account and one personal account. Today I log in to my accounts and click on the Business Account, then press the check deposit, After I finished the deposit the screen went back to personal account then I realized the check went to the wrong account. I went through the operation one more time, then noticed the after press the check deposit button, the screen has a place that I need to select which account the check goes to, otherwise it will go to the default account of personal account. Tomorrow I will need to go to ATM or bank to do the deposit, that defeats the purpose of mobile deposits.
The other drawback is the monthly limit for mobile check deposit too low. I have have paychecks once every two weeks, I have to deposit my second check to my other bank account due to the limit. The 3rd drawback is the account transactions. The withdraw and deposit amount not quite easily distinguishable. I wish the withdrawals can have negative sign at the front just like the deposit with positive sign.Show lessExplorer-dora
31 yrs as a customer
WellsFargo has been an exceptional experience in banking. I have never had a mistake made by them. Every branch I’ve been to has treated me as a valued customer. I can call customer service on weekends and still receive the great personal service as if at home branch. I traveled a lot and the phone app was the best feature. Not once was services down or it wasn’t updated. I can pay my bills or set up auto pay. Snap a picture of checks for easy deposit. I can apply for a loan or open another account. It was also linked to my Wells Fargo Visa, which I loved.
When I bought a home out of state, I was able to wire the down payment with out leaving my living room. I can transfer from savings to checking, seconds before going on a shopping spree. I can send money to my college students accounts for those just in case situations. I can opt to see all my statements or documents. I can sign documents and send. There is not much you can’t do with this Wells Fargo App.Show lessmichnoff
The send money feature is excellent. I will not be staying with Wells Fargo.
Due to the bank not allowing my deposited funds (in the amount of $2,300) to be made available due to “having overdrawn my account in the past six months,” and being in Europe when I received this information, I will be closing my account once I return to the US and will switch banks. This is unconscionable.
I am entirely unhappy with the banks punitive action and had no forewarning that this could happen. I believe it to be a terrible business practice, and I had no idea that this could even happen. The check was deposited on the 15th of June and I later received a message that the funds would not be available to me until June 26th. Again, I was out of the country when this information was made available to me.
I will not continue to place trust in Wells Fargo. I would imagine that after the unethical business practices the bank is trying to recover from, they would not pull something like this.Show lessFergieKelly
Good but could be better
I have been with BOA since 1996 and just recently switched to Wells Fargo! I was not happy with the customer service from BOA and their lack of regard for my business. The only thing good about BOA was their mobile app! The layout is amazing and it’s super easy to use. With WF there is much more clicking and going back to previous pages to get to another tab. It makes it easy to forget where to go for information. There are some drawbacks with WF. $300 max atm withdrawals. Yikes!! I know you are worried about Fraud but let’s come to a better number. BOA -$600. Being a new customer with WF, they placed a 14 day hold on my initial deposit. That includes weekends. With that being said, I still would prefer WF with their competitive rates and additional products. Getting back to the app... The development team should take a look at how BOA designed their mobile app. Using the term BillPay is helpful because they just have a tab called transfer and pay. Again, u have to select from the drop down tab to find this stuff. Can’t you remove the tabs from the bottom and replace with common things people use while browsing the app? Way too much clicking in my opinion. Lastly, transactions should be easier to find and updated after a purchase. Need to fix this because it can throw people off with their balances. Don’t lose sight of improving the app. You are still lagging with having it more intuitive!!! More tabs and less clutter.Show lessFamer Girl
COULD BE BETTER
The app is user friendly and a pretty good app in general. But, it could be better. I would like to see an update where I am able to see transaction history that is updated immediately once a transaction occurs. When I was with a credit union I was able to do that with their app. Though we are already able to get some of that info via text, I would like to have an option to view that on the WellsFargo app. So for example, let’s say I spent $20 at a movie theater. I would like to go on the app and have the option of viewing that purchase; how much I spent, when, and where. With the credit union I was able to do all of that by going to my available balance and from there I was able to see my account details where I would find my recent transaction history. Emphasis on details. So far with the WellsFargo app I get some of that info via text only, but it is not detailed at all, which is okay because it’s text. I just get a text weeks after a transaction(s) telling me I spent X amount of money. When it’s multiple transactions I am told I spent “a total amount of X”. I don’t appreciate the lack of details. Having that option on the WellsFargo app would change my rating to 5 stars.Show lessSHOOK 😩😤😤
Poor communication
I have a small business. I rely on this account. Yesterday I was inconvenienced and embarrassed, I attempted several times to login and also call it was very upsetting to hear a recording that states no one can help you and simply hangs up on you. Thankfully I had cash and was able to make my purchases to continue on with my busy day. As a member of Wells Fargo for many years I am sad to say time to go I will withdraw all of my money from four of my accounts and go elsewhere, this has been a very very bad experience for me, I’ve traveled out of the country. had I been on a vacation and needed to transfer money into a special account for business or pleasure, I would not of been able to online or phone. terrible terrible service I understand that things happen. When you can’t get through to anyone for assistance it is very upsetting shame on you Wells Fargo this is to all the higher-ups you know who I’m talking about you know who you are. The news reported that the problem was fixed that is a lie I am still not able to log into my account it is already 845 in the morning on a Friday this is ridiculousShow lessMyassits4u
Best Banking App Ever
l've been a Wells Fargo customer for 30+ years. Wells Fargo pioneered & perfected online banking. Banking & bill paying used to be time consuming & tedious chores. Now all my banking can be performed instantly at any hour of the day on my phone. The app is reliable, responsive & very intuitive.
And they are always making it easier to use & more functional. If you are not enjoying a similar experience, I suggest that you use another device or change your ISP.
I still love using this banking app! It saves me so much time & energy that I used to spend paying bills and balancing my checkbook. I rarely have to visit the branch to conduct business. What I love the most is how responsive the app is at all times. Unlike so many other apps, there is never a delay to login or log off. That is incredible considering how many customers are sharing the system at any one time. From the outset, Wells Fargo recognized the importance of online banking and dedicated the resources necessary to stay at the forefront of this technology. It’s the reason I still bank here despite the negative press they have generated.Show lessSuzsuz1000
