Leave a Review Wells Fargo Mobile
New UI is slow, unintuitive, generally terrible
The UI for this app has never been stellar, but it was at least easy to navigate and functional. They’ve since updated it to segment everything into different menus that are accessed from the bottom of the screen. You can no longer transfer money between your accounts when viewing your transaction history for each, now you must click the transfer/pay button, then transfer again, and THEN you can transfer money. Using the old UI. This is one example, but they’ve essentially been reinventing the wheel across the board to include additional, pointless steps to access basic functions with this update. Expect to see similar shoddy design throughout.
Things also like to not load when you enter them, which is always a plus! Half the time my transaction histories or even OPTION MENUS don’t load. They lag, they present a blank screen that stays there, and you have to quit out and re-open.
This is the kind of things that make me want to use a different bank. Make an easy to use, simple to navigate app to manage MY MONEY or I won’t use your business. Simple as.Show lessoltoothless
Prefer Old App
The new app is bland in color, which makes it difficult to distinguish one account from another. I also had my bill pay set up for two different checking accounts and they were grouped. Now it is in alphabetical order and does not show which bank account should be used for payment. I don’t remember my bills by account number and you don’t see the default bank account until you choose a bill and go to the second screen. Overall, I really dislike the lack of color. To me, I thought the old version was excellent.
Additional info after previous review. The top part of my review is for the iPhone and I hate almost everything with the new app. My iPad hadn’t been charged since last week, so the app never updated. When the iPad updated the app today, it is totally different than the iPhone version. The iPad looks identical to the previous app, which is a good thing. It appears that nothing has changed with the iPad version. So now, the iPhone and iPad look totally different which is a new problem. For ease of use, they should look the same and have the same functionality. The only difference should be the sizing.
As I said, it used to be an excellent app, not any more!Show lessRunner1983
Terrible app and worse updates
This app was good, got worse as I have been a customer. The photo scanning software is horrible in this app! I am unable to scan my checks to mobile deposit them into my bank account each and every time they update the app. It takes several weeks into an update until they fix the quirks and even then many of my checks will not go in. I have banked with other banks such as M&T BANK, Chase Bank and other local banks in my community prior to working with Wells Fargo. This is the only bank that I have ever had a problem depositing a check through the app and this is since the dawn of the age of technology! That is saying a lot since I am 55 at this point and have been using mobile deposit for at least 20 years now.
Also, when you have several accounts, the new app looks horrible. Your account or not right that way you want them. I like the old app the way it was. Don’t give me updates unless they are going to help me. All of these idiots thinking that they are making something better for the customers that aren’t asking for updates! Stop timer people to make things look better price is better instead! Give us more interest in our accounts!Show lessKcampise
Like the app with a couple exceptions….
The over all app is great….. It’s easy to use, gives lots of options immediately displayed so you don’t have to search for things, and it’s easy to switch between accounts (if you have multiple ones)….. However, the biggest issue and constant annoyance with this app is that every single time you log in it wants you to update your personal information. It doesn’t matter if you update this information or not as it always pops up asking you to update it again. This is very frustrating when needing to access the account quickly. Also you have to be sure you are constantly balancing your account because the app doesn’t update most debit swipes or things paid with your debit card over the weekends so all of the sudden after the weekend everything comes through at once. If you are not keeping track of every banking transaction then you may think you have more money than you actually do which then might end up overdrawing your account. Not sure if this is the same for online banking as I don’t use that but to me a bank should have things like this immediately listed as pending/posted in the transaction history and reflect on your overall availability right away. If they could fix these issues then this app would be one of the best banking apps out there.Show lessCChamberlain4444
Developer Response
We'd like to help. To determine what may be occurring with your account, please contact technical support at 1-800-956-4442 so they can look into this. -AnthonyI’m dittoing “Very Nice App, Minor Quirks” by whitewolf361
I ditto most everything he said in his review that would apply to all the things I use or have tried to use on your WF Mobile App, especially labeling certain tasks & where to find them in simpler terms & when finally finding what I was looking for, again hitting a block wall which I can’t recall exactly right off the top of my Covid brain right now, just released a few days ago from Hospital, however I wanted to weigh in on the above review & totally agree with his concerns & need for the Minor Quirks he mentioned which seeing that it was from 1 year ago, some of these issues may be resolved but the one navigation one still needs better labeling & directions on just which tab to click on to get to where I need to go.
Other than these Minor Quirk adjustments & this being said I also totally agree with him in giving your App a 5 Star rating & ease of using in General & more‼️🌹👍🏻Show lessRose3448
Leaving this bank
I have had my ups and downs with Wells Fargo over the many years I have banked there but this is the last straw. What a horrible bank with even more horrible employees. Okay I think that my most recent experience was no one’s fault but they messed things up so poorly that I cannot keep my money there any longer. I needed a new debit card and so I ordered it and now it’s been way over the amount of time and I still have no card. They don’t give temporary cards anymore. And I am in the process of selling my house and getting a new house. The fact that I can’t pay my appraisal has slowed down the process to the point where I am about to be homeless. And what is amazing is that they put me in this position and they couldn’t care less. I ordered the new card and that was supposed to have been mailed out nearly 2 weeks ago. Still don’t have it. I could pay the appraisal if they were able to provide the payment information but no that’s asking too much. They don’t even act like they care and I am certain they don’t. The appraisal can only be paid with Visa and my only Visa is lost in transit. But WF doesn’t care.Show lessPaul Lisker
Developer Response
This sounds like something a banker may need to review regarding your account. Please give them a call at 1-800-869-3557 so they can authenticate you and look into this. -AnthonyTerrible App and Service
Can somebody please explain to me WHY the app asks me to verify my contact information EVERY SINGLE TIME I log onto the app?? Wells Fargo already has my cell number, why does the app annoy me with this nonsense EVERY time I access the app?? It’s so overbearing and unnecessary. My cell numbers isn’t changing from day to day.
Next, Wells Fargo and this app have a terrible feature: you can only make five payments from a non-Wells Fargo account per month, and this is the only credit card complaint or bank that I know of that turns down opportunities to receive payments (and get a ton of money) in some weird attempt to pressure or coerce me into getting a Wells Fargo checking account so that I can……pay my credit card balance.
Lastly, although my card has a cashback rewards program, the app only lets me access my rewards balance in increments of $25, an unintuitive, borderline dishonest practice. This clearly is an attempt by Wells Fargo to get out of paying people their full cashback rewards amount. Every other credit card company I have ever been with has let me redeem ALL my cashback rewards at once. With Wells Fargo, I get to redeem my balance in $25 increments or I can use the entire amount on some gift cards or some other scam-like practice. Wells Fargo is a terrible company and the app is just as bad.Show lessTha law
Developer Response
We're sorry to hear that and would like to try and help. Please email us with details (phone number, link to this public comment and your reviewer name) at appstorefeedback@wellsfargo.com. Do not share anything private when emailing us, such as account numbers. -TaniaCapable, yet long overdue for a refresh
I gave this rating because the mobile app performs the functions it was intended to perform, in a secure and relatively easy to navigate manner. The app processes requests quickly and contains many features one would come to expect in a mobile banking app. It lacks in one key area for me though, bringing the rating down to a 3/5: the app is literally just a glorified, Face/Touch ID enabled web browser containing the Wells Fargo online banking interface. It is in need of some serious polishing and a redesign, and the addition of some budgeting / money management tools would be more than welcome. These features would bring the ‘app’ up to par with competing banks such as US Bank and frankly almost every other. This blanket drawback applies to all aspects of the app, and makes it feel clunky, tacky, and quite rough around the edges. While it could appear as a nitpick, I am addressing the app and how it performs; this being a factor in that evaluation. This issue as a whole is a glaring example of laziness on the app developers.Show lessMarcusBC03
Some things don’t make sense, quirky
Every so often the ap won’t close on my iPad and the “circle of death” is the only thing I get when I open the ap. This until I reboot my iPad Pro.
Also, before having the option to deposit a check I need to open an account. But the default to deposit is not the account I have opened. If i have to open an account before the option of deposit checks comes up then I should be depositing to that account unless I choose otherwise. If it is not going to be to the open account then have “deposit checks” be an option from the main screen before choosing and account.
Also, the ap does not allow me to separate my account between personal and business on different services. So if a mistake on a deposit or transfer occurs it is not just in the wrong account but in the wrong legal entity. Mistakes between personal and corporate accounts can put me in legal jeopardy for mixing funds between the two. This could be avoided with separate logins, which isn’t allowed, or minimized by having deposits made to the open account.Show lessgbrandtb
Wells Fargo website user interface feedback
I was a wells Fargo customer for many years. I love the classical Wells Fargo website. The early version of your website was very well visual to interact with user. The web was very easy to navigate and very user friendly. It didn't take long for user to learn your website and easy to remember all features which are necessary for user to identify all offered features which give user all complete banking features Your new website is not as user friendly and easy to visualize all web banking features. And your website have to illustrate the lion in the banking industry. Your biggest competition is BOA they also fall in to the problems of losing their image in the American mind as the classical big 500 fortunes. They was the pioneer in the charge card the BOA charged card was an American status of meddle class American. With college degrees and dual income families which make American the leading country in highest standards of living and the only country with the goal of improve the global human standards of leaving RegardsShow lessCuong195609
