Leave a Review Wells Fargo Mobile
PLEASE HIRE BETTER TECH PEOPLE!!!!
Just wrote a huge check and thought it was OK because I would be getting two more checks this afternoon of course the app is down and I can’t make a deposit so I tried to make let SOMEONE with online banking know about the problems with the app. After trying several times to authenticate my voice as my password the stupid phone system didn’t recognize my voice and finally let me move on only to tell me no one’s available and let me know that they’re going to disconnect the call. Please, please Wells Fargo, do better!! If anyone with Wells Fargo actually reads these reviews, which I highly doubt, please hire more people. When I’m having a problem with your app and call your online banking number, I do not want to be stuck in a merry go round of you trying to get me to record a voice authentication I want help with my problem. I want a representative. I want to live human to let you know there is a problem with your app!! Whoever had the idiotic idea to interrupt every single caller with a demand that they record their voice should be FIRED!!! People call you for help. Not to enroll in voice verification.Show lesslucy loves this game
Developer Response
I do realize how frustrating that can be. Please email us with details (phone number, link to this public comment and your reviewer name) at appstorefeedback@wellsfargo.com. Do not share anything private when emailing us, such as account numbers. -TylerPay date nor 2 days
In setting my payment for a credit card 3x I selected 6/20 and the initial screen stated a 2 day delivery time so bill will be paid on 6/22… however on the confirmation screen the date changed to 6/23 which would be LATE and I would incur a fee! Why does the pay app say one thing in the beginning of selecting the pay date then on the last screen to confirm it changes the date to actually be late. 6/23 so that is a 3 day delivery time. I wonder if Wells Fargo cost be over 35 on another card that was late and I assumed it was me making a mistake in selecting the wrong date- this is obviously a mistake in your system that allows us to select the date that allows the payment to be recieved by the due date- yet upon confirmation your app changes the date by 1 day - which of course is critical for credit card payments- and could result in fees. Why claim a delivery time of 2 days and promise an o time delivery only to switch to a 3 day delivery time upon confirmation? So glad my eyes were sharp enough to catch the payment apps blunder - yet. Ow I’m paying on June 17- not June 20 due to an apparent 3 day requirement for delivery.Show lessupsidedownand around
Why change it if its not broken !!
for the life of me I just don’t understand why developers change apps ?? Instead of asking the people that have the assets deposited in your bank, what they think you just think that your way is the better way and unfortunately I being a customer and having my assets in your bank do not like the new look changes. while the app has cleaned itself up it also removed vital key components that really don’t make any sense to why they were removed. what I hate the most about this app is that there is no way to view how much you have spent in one day but if I go online with a computer I can see what I spent that day using my debit card but on the mobile app you can’t see that and that is just dumb there is no reason why that had to be removed it just doesn’t make sense !! My other problem is that when it’s 1 o’clock in the morning and I’m laying in bed and I’m doing my banking I’m blinded by the screen because this app still don’t have a dark mode on it can we get with the times it’s 2022 not 2009, Again don't listen to your users we’ve only been asking for a dark mode for years 🙄 stop making changes and removing useful information and listen to the people that make you money !!!Show lessRoadjockey
Developer Response
Hi there, thanks for providing this feedback. We will be sure to share it with the Mobile team as they do appreciate insight on your mobile experience. For additional assistance, please call 1-800-956-4442. Thanks again. -TaniaRacists
I went to a Wells Fargo in Charlottesville, VA to open up an account for my 16 year old son and was denied. My son had a valid unexpired state ID, a copy of his social and birth certificate. I had my license and my retired military ID. She was able to see that my mortgage was there, I have a checking account there, and both my sons have had accounts previously. She told me that she could not open his account without a school ID. She stated that this was company policy. I called Wells Fargo to complain and was told it is at the discretion of the manager. So not only did she discriminate against me, but she also lied. I put in a complaint to Wells Fargo. They have yet to reach out to me. This occurred almost a month ago if not longer. If the VA would let me do a refinance, I would refinance my black behind right out of your company and gladly incur the fees. If you don’t like my brown skin then you don’t like my money. Wells Fargo should be so ashamed that they nurture a racist culture. It starts from the top. My son’s ID was at home but I shouldn’t have had to do that in the first place. If I could give negative million stars I would. I opened an account with Truist bank.Show lessPOOHANMG
Developer Response
We're sorry to hear that and would like to forward your concerns for further review. Please email us with details (phone number, link to this public comment and your reviewer name) at appstorefeedback@wellsfargo.com. Do not share anything private when emailing us, such as account numbers. -KyleWells Fargo App Good not Great
We have savings, checking and investment accounts with WFB & WFA. Overall the app is easy to sign on with face recognition and somewhat easy to navigate. Depositing mobile checks are a breeze. Seeing and being able to name all your accounts helps them to stand out for easy identification. Couple things, I cannot understand why WFB does this in the app feature. Once you open after face recognition login in it constantly forces you to verify your information I just skip over since it’s been verified and updated numerous times! Why WFB forces you to verify your information every single login is crazy making just another click to navigate! Secondly, when utilizing WFA investment page it does not take you back to the previous page you landed on, you have to navigate back and go back into the home landing page for investments accounts, this could really be improved for reducing clicks and back buttons. WFB please simplify this. Otherwise generally speaking it’s a good app just not great!Show lessZoelizzie2
Bad optics…harder to read
This just doesn't look good, its difficult to read with a dark gray font on a white background. The old app was much easier to read as each entry was separated from the next entry. This is outright horrible!
Update: I still cannot stand this new look. I don’t get enough info on transactions without advancing to a second screen which is ridiculous. In addition, the new format doesn’t show enough transactions which means it requires additional effort and screen swipes when I’m looking for something. In order to confirm, I need to first click on the transaction to verify this is what I’m looking for. This means I need to use my Mac where I can verify the entire transaction (and multiple others) from a single screen.
Stupid, requires more effort, poorly thought out, slower to use, and the worst part is somebody at Wells Fargo actually approved this. Bad move. If I could give it less than one star I would. But I can’t. ONE STAR.Show lessroguedux
What’s all the fuss?
I’m starting to think people don’t have minds of their own. Im looking through recent reviews, and it’s like everybody is complaining about the same thing. To see deposits you simply click your transactions history and you should see deposits there. Also people need to understand that this update was a huge overhaul, and WF technical team will work the bugs out eventually, we just have to be patient. Instead of leaving bad reviews, send feedback in to the dev team. People love to jump on a bandwagon of hate. I love the UI update. Modern, sleek, easy to use. My only request is for more features. I see the preview your balance without logging in feature has been taken away, that was one of my favorite features. Also some type of widget app to see recent transactions our to see your balance would be nice. The last thing is an APPLE WATCH app to check balance on Apple Watch. Other then that it’s fine, and I know it will get better over time. Thanks WF
-Customer since 2014Show lessmallarue27
Latest version of the app
I got so many messages from Wells Fargo that they’ve “reimagined the app” and it’s a new refined experience. Really? That’s total empty marketing bull. The app is the same, but they have changed the login screen. Also, I keep getting a really annoying bug in which when I reopen the app, it goes to a screen that says “we are sorry but the Wells Fargo app is temporarily unavailable” and gives me an 800 number to call. When that happens, I have to just click again on the red logon button, and then it works. Just über annoying to have to deal with extra steps and errors / bugs. So bad that everyday I’m checking the App Store for an update… but the developer hasn’t released one. From a graphic design POV, the Wells Fargo app is wasting so much of the useful on-screen real estate, that if a user has multiple accounts (as I do), they have to scroll a lot to view all the info. Why can’t you provide your user an option for an expanded view, and a compressed view (reducing the vertical margins between the accounts, compressing a little the screen vertically). It doesn’t have to be such a mess. Please hire a graphic design specialist on staff, it is totally worth the $120k per year salary.Show lessMikiMilano
Not Happy
Thank you for enlarging the text for each transaction, but because of that, apparently, and the way you chose to describe a transaction, one cannot determine the necessary details (such as date of transaction and, in some cases, the actual vendor that was paid) without tapping on the specific transaction. Really ridiculous! Customers want/need to see the entire description/detail of the transaction once in the account - not spending their time clicking back and forth from page to page. Necessary details were visible in the old app format. Please make revisions here. I’d rather have smaller text and more details!!!
Also, thank you for allowing us to click to see all transactions, instead of scrolling to the bottom of the page and clicking to see like six more and then scrolling to the bottom again and clicking back, etc. Why does the page keep moving/jerking when you’re done scrolling, though, sometimes moving past the transaction you stopped at? Really weird and annoying!
The true determination as to whether WF appreciates its customers will be if you actually make adjustments based on customer feedback. I’ll be “patiently“ waiting to see updates with adjustments, as I have read many concerns being expressed in these reviews. Let’s hope you really care!!Show lessCartwheelStacker
Developer Response
Thank you for providing this feedback. We truly value your opinion and I will be sure this feedback is forwarded on your behalf. I apologize for the inconvenience. You can take digital tours to learn how to navigate the new app here: https://featuredemos.wf.com/en/home. Otherwise, for online or app assistance, please call 1-800-956-4442. -AudThe new, 2022 version has issues
While I like the look and feel of the new version that was recently released, there are two important issues with it: 1.) it’s considerably slower, and 2.) it takes a lot longer for it to catch up on recent activity.
To wit: just a bit ago I signed in and transferred money between 2 accounts; when I returned to the home screen to see account balances, the old amounts were still showing. (This never happened even once with the previous versions.) I had to switch between tabs back and forth several times before the balances finally displayed accurately. Unfortunately there’s no “pull to refresh” behavior like 99% of other apps have.
From a software engineering standpoint, what’s basically happening is that the view is not synchronized with the model; when the data is updated, the UI is not accordingly updated. I’m now wondering if Wells Fargo contracted out for this latest version instead of developing it in-house where it presumably would have seen more real-world testing.Show lesssyndetic
