Good App so far…
Wells Fargo has been banking services to consumers since the 1800s so it’s no surprise to see them prevalent today in the banking industry. They have kept up with technology and utilized it in a very user friendly interface for its consumers. The online bill pay option is amazing and saves thousands of dollars each year alone, in shipping costs. It also allows users to transfer money through accounts and in using Zelle, for free! So, although they have excelled in their online presence for their customers, their chain stores/branches, have lacked the proper customer service since 2020. Which brings me to my next point. After the 2008 Crash, Wells Fargo Bank tried to recuperate itself and its constituents and associates to reinstitute itself as a leading lender, banker and financial distributor to the public. Unfortunately, the persoanl customer service in branch has depleted and is very hard to get an appointment to speak to any banker or even manager for that matter. It’s difficult to conduct proper business banking protocols without having that freedom to speak to a human being at any given time during working hours. I only give Wells Fargo 3 stars for this matter. Also, on the app, how about reminding customer to go paperless every other month or every month at least once instead of every-single-time- you log in? Very annoying.
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Response from developer
We're sorry to hear that and would like to try and help. Please email us with details (phone number, link to this public comment and your reviewer name) at appstorefeedback@wellsfargo.com. Do not share anything private when emailing us, such as account numbers. Also, put Apple Review in the subject line of the email and/or provide a link to your Apple App Store review. -Ludwicke
Closing Account
After 8 yrs of membership, I’m closing my acct. Any transaction I’ve ever made with or through Wells Fargo has been debit, not credit, with my own funds I deposit into the bank. During the holidays last yr, I made a quick, impulse transaction but well needed in that moment, with a service provider. I quickly cancelled the transaction with Wells shortly after & did not use the service I purchased. After explaining the situation to the bank, My account was credited that amount back. But months later, I was told I owed Wells the money back. My acct went into the negatives until I submitted proof that I actually didn’t use the service. After I emailed the documents, the claims rep confirmed & promised me that the claim was settled & complete for the final time. That was wrong information bc I received yet another letter informing me the credit I was given would be deducted from my acct. Bc of the miscommunication, lies, & sketchy-ness, I am closing the acct. the charge back the merchant received was bc I didn’t use their service, and the money Wells “paid” them came from my acct as a debit, not credit, so I’m not sure why this bank thinks I owe them or anyone else anything.
UPDATE: I’m currently battling them to reverse this claim but they’re not budging & neither am I. So I asked can they clear the balance based on their involvement & gain in slavery of my ancestors. Looking forward to that call back.
UPDATE: I’m currently battling them to reverse this claim but they’re not budging & neither am I. So I asked can they clear the balance based on their involvement & gain in slavery of my ancestors. Looking forward to that call back.
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Response from developer
We're sorry to hear that and would like to try and help. Please email us with details (phone number, link to this public comment and your reviewer name) at appstorefeedback@wellsfargo.com. Do not share anything private when emailing us, such as account numbers. -Ian
Professional & Courteous
Been banking w Wells Fargo over 3 years now and have always been treated like a five star customer even though my bank account is not in the same ball park as some high investors or high ranking deposits in fact I’m low income and my deposits are limited and I’ve had many over drafts and been a victim of fraud due to the fact my atm card has been stolen and used on a few occasions that really set me back Wells Fargo has always been there for me and helped bring my account back up to my current deposit amount afte the money was stolen. I can’t thank them enough for they’re helped me out of very difficult times and they were able to recoup my losses and credit my account which was a huge relief for me financially I would have been in the hole w no money to pay my rent and bills thank goodness they were able and willing to switch back the fraudulent charges and even cover my overdraft fees that were incurred. Their fraud team is exceptional and knows how to spot the problems and immediately deal w its infractions and concurrent issues which seem to hit my account more than once. Thank You Wells Fargo Bank for being there for me when most banks would turn away my issues of concern and loss you have been there to help and support me seeing to it in a most efficient and timely manner I’m truly grateful and thankful for your service. Keep up the good work of customer service and support!
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This is the worst and credit card account I have ever had
First of all when they tell you that there’s zero interest in transfers they actually charge you a $250 fee. On top of that if you have a bank through account not through them!! they will not except automatic payments. They actually tell you that they will and then they will charge your bank three times, for a total of 4 cents. then they say that you have to go back into the app. and except it. I have done, all of which they asked me to do to do an automatic payment. I have called them five times to help me out. They even told me to go to the Wells Fargo bank and the Wells Fargo bank says they have nothing to do with automatic payments for a credit card to help me out. I have had nothing but trouble and still cannot make an automatic payment. they told me unless I have a Wells Fargo bank account. They cannot help me with an automatic payment. Therefore, they can not help you in any which way unless you have a Wells Fargo bank account with them. May I also add I have had several credit cards through different banks, and I have never had such a huge problem in my whole entire life. I wish I can give them no stars.
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Best Bank
Don’t know where to begin. I started with Wells Fargo when I came to South Florida first. Moved up to Panama City. Was born in Miami. So in some strange way I came full circle! I came 9 months after Michael and drove around just crying, although I had seen videos beforehand! My daughter moved to Greenville NC 6 months before I moved here. I was done taking care of all my loved ones. Done with chopping ice, shoveling snow, chopping ice off windshields etc… With all that’s going on there now I am grateful to be here! One day I will get a better job with better pay and better benefits. When that happens I will move to Greenville NC to be near my daughter! We need each other as we are the only ones who know what we have lost. All our loved ones! When the time is right God will let us know in our hearts! I know there are Wells Fargo’s in NC and that’s where I’ll do my banking! Kudos to all of you! Especially to Pete! Keep up the good work! Thank you, continue to stay safe and be Blessed! A very thankful Jeanie Irvin
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GREAT BANK APP - kinks fixed for online deposits
The Wells Fargo application is easy to read and navigate, even for people over 69 years! It offers online access for just about every business or personal banking need; and makes following small investments a breeze. I make all my business deposits online; and I pay almost all of my bills online including Medicare insurance, utilities, & credit cards. The online banking portal makes access to customer service needs incredibly easy. This limits the need to go into the bank, especially during Covid or flu outbreaks. I can order checks, cancel checks, open or freeze an account, order credit cards with the company logo, dispute transactions, and schedule appointments quickly. The Wells Fargo app has become so comprehensive and easy to use that it would be a very rare and unusual circumstance wherein I would need to call the 1-800 #. I’m truly more than just satisfied, and grateful for the ensured security. wg
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Bare minimum for credit app
Well at least I can pay my bill, even if I don’t know what I’m paying for… This app is missing many basic features that most competitors have: such as sorting purchases by statement period. Also my statement date changes every month with no way to manually set date, and cash back can only be redeemed in $25 chunks. But the far more annoying aspect is that the payment reviewer doesn’t have any sorting by month or statement period, or running balance indicator, making it very hard and annoying to track spending. Also my monthly statements are buried in the account settings page. These are relatively basic features that wouldn’t even take much time to implement, but because this app lacks them I prefer to use my other cards with much better user interfaces. The boated WF app combined with low credit limits ($2500 on a nearly 6-figure salary with excellent credit for me), make Wells Fargo my least favorite card to use. The only thing WF has going for them is the 2% cash back on their active cash card. But given everyone reading this has an iPhone, I would highly recommend the Apple Card over Wells Fargo due to the same cashback, higher credit limits, and vastly superior mobile app.
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Overall meh, still lacking useful features.
I’ve been a customer for several years now and have used their mobile nearly since opening my accounts. Yet their app has really only been good for basic functions such as checking balances or making simple deposits, withdrawals, or payments. The app itself has always lacked an intuitive interface. It’s always been confusing finding several functions, or straight up lacking, like searching for old transactions. It took them years for you to simply view your bank statements other than logging in on a desktop or even viewing your own account numbers or routing numbers.
The biggest glaring, missing feature is a useful budgeting/spending tool. Recently a monthly spending report has been added, albeit within layers of unclear tabs and options. This spending report is pretty useless. I’m guessing it categorizes transactions based on the institution classification that the charge went to, and then shows an overall amount spent on that category. It doesn’t show you the transactions in question so you don’t know what you spent on which could help in managing your spending in the future. Bank of America has a great budget/spending tool that clearly shows what you’ve spent on and not just dumping everything into general categories. As a long time customer I would like to see something like this added. Pretty soon the lackluster services provided by Wells Fargo will soon outweigh the hassle of transferring accounts to another bank.
The biggest glaring, missing feature is a useful budgeting/spending tool. Recently a monthly spending report has been added, albeit within layers of unclear tabs and options. This spending report is pretty useless. I’m guessing it categorizes transactions based on the institution classification that the charge went to, and then shows an overall amount spent on that category. It doesn’t show you the transactions in question so you don’t know what you spent on which could help in managing your spending in the future. Bank of America has a great budget/spending tool that clearly shows what you’ve spent on and not just dumping everything into general categories. As a long time customer I would like to see something like this added. Pretty soon the lackluster services provided by Wells Fargo will soon outweigh the hassle of transferring accounts to another bank.
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Response from developer
We're sorry to hear that and would like to try and help. Please email us with details (phone number, link to this public comment and your reviewer name) at appstorefeedback@wellsfargo.com. Do not share anything private when emailing us, such as account numbers. -Becky
Nerdly bug if two accounts
Problem for years and despite reimagining WF hasn’t fixed it. Too hard to easily see which of two or more accounts is “up”. Have to set default account. Fine. I log in to deposit check in other account— two different nonprofits I’m treasurer for. Ok now in correct account. Hit Deposit button and I’m focused on check pix and amount etc. but the app has SWITCHED BACK TO OTHER ACCOUNT! I almost always catch it but not yesterday. Even with endorsement stamp For Deposit ONLY in 2nd account the app credits wrong account. And help won’t do anything. Too bad sucker. Yes I made mistake but more importantly the app defeats common expectations because nerds never had two or more accounts and probably all use Apple pay anyway. I now have to pay from wrong account to right one and account for that to two boards of directors. Btw I can’t directly transfer money between accounts! Because they are separate but violating this fundamental banking rule I can deposit in wrong account notwithstanding restricted endorsement stamp. It is also impossible to find anyone in vast WF bureaucracy who will discuss the problem.
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Response from developer
We're sorry to hear that and would like to try and help. Please email us with details (phone number, link to this public comment and your reviewer name) at appstorefeedback@wellsfargo.com. Do not share anything private when emailing us, such as account numbers. -Tania
Lost functionality
I used to love this app, but it has lost functionality that was a great help to me. For example, there is no longer a way to press and select text to copy it. I used to be able to manually process repeat Zelle payments very easily but now it’s frustrating.
When I send Zelle payments, I make a memo on certain ones that has a format. I copy the memo from the previous payment, edit certain details, like the invoice number, and then send the payment. This is important for my record keeping. I can’t do that at all in the WF app anymore. First, I can’t select text to copy the memo from the previous Zelle payment. Second, if I do copy text from somewhere else and put it in the memo field, I can’t edit selected characters in the field. The memo field deletes characters from the end of the character string every time.
I would love to see this corrected to the functionality this app used to have. I will not use other apps to connect to this bank, because of security.
When I send Zelle payments, I make a memo on certain ones that has a format. I copy the memo from the previous payment, edit certain details, like the invoice number, and then send the payment. This is important for my record keeping. I can’t do that at all in the WF app anymore. First, I can’t select text to copy the memo from the previous Zelle payment. Second, if I do copy text from somewhere else and put it in the memo field, I can’t edit selected characters in the field. The memo field deletes characters from the end of the character string every time.
I would love to see this corrected to the functionality this app used to have. I will not use other apps to connect to this bank, because of security.
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