Leave a Review Wells Fargo Mobile
Wells Fargo needs to keep up with the computer age
Zelle is useless to pay my bills I have to get a money n pay for it for each bills I pay other than one’s I can use ATM card ! Your savings account is a joke to anyone with any kind of financial background! Why would anyone want to pay for a savings account? It is ridiculous to charge when your bank uses the money! Im going to move account but I’ve got a few thing’s going on so I have to wait to do so! Seriously your company needs to rethink Zelle n the savings account requirements! No one with common knowledge of money will stay if y’all do not update your programs to help your patrons not give them trouble n with my accounts I’ve had major trouble with your out of date programs! I’m not going to ever use the savings accounts y’all have because it is unrealistic to say the least! Do your employees bank there? I do not think so ;if so only checking! That alone should tell your board something is very wrong with your banking system!Show lessmoksnopey
Unbelievable for a phone app!!!
Seriously, my computer was down for 2 months and my faithful multi-function HP printer had no more updates left. It stopped printing after 6 years. Planned obsolescence! Anyway I digress, I was left with my trusty iPhone 10XR. I panicked! My main concern was my bills, I had downloaded the Wells Fargo app but had never used it. I was handling texts, emails, on Safari, and on my Google side. The bills on my App were there along with Zelle which I use once a month and Wells Fargo kept me abreast of my balance regularly like it usually does on the computer. The month came and went and all my bills were auto paid on time and I paid the rest of my bills early! Not only did I do all my banking mobile I didn’t even come close to using all the tools available. Anyone who wants more is spoiled rotten. They will add more as the need and safety allows. Living entirely with my phone for 2 months including all my banking is mind melting. Congratulations Wells Fargo and thank you!!! Jeff S.Show lessLancelot du Lac 11/8
Two small improvement would make it great
I like the app and use it all the time. Two things drive me crazy and one Indont understand. I have brokerage and bank accounts. If I am looking at the list of bank accounts, choose one to look at transactions, then want to move to a different bank account, I can’t just hit one button back
to the list of bank accounts. Instead, it takes me back two screens to the list of all
My accounts. That means I have choose bank accounts again, then scroll to the account I want. I can’t figure out why it would be set up to jump back two screens. Second, I have brokerage and retirement accounts with securities, mutual funds and ETFs. From the summary screen for each account, I can see the overall value and +/- for the day, but if I tap to see the mutual funds or ETFs, which the app seems to allow and encourage one to do, no matter which item I touch (mutual fund, ETF or securities), it takes me to the top of the list, which always begins with the individual securities. So, If I only need to look at an individual mutual fund or ETF, I have to scroll thru everything else first. Makes little sense. Last odd behavior, when i look at the list of indivudal securities on any given day, I cannot figure out what order they are being presented in. It doesn’t default to alpha or largest increase in a day. I can’t tell what it is doing. Probably operator error, but I can’t be sure. Should default to alpha it would seem.Show lessMasmusic9
Poor Search functionality
On my Mobile I-phone7+ the search magnifying symbol disappears when the phone is turned to landscape. Wasting a lot of time because in order to read all the information on the statements you need to be in landscape. Furthermore while I was searching for a transaction, Which is the most used functionality needed on the mobile phone, The search function did not allow me to broaden my search for a date. I had to know the exact date I was looking for in the transaction. For example if I needed something in May, I couldn’t find something in just May. If I put it in something with only the dollar amount the App could not find it and there is no way to narrow the search down. This is more is more important than can be first imagined because the main use of the app on the iPhone as for functionality such as this: finding a specific transaction.
In summary: I could not find the transaction I was looking for using only the date; nor could I find it using just only the month & year; nor can I key in only specific words in the description and find what I need.Show lessRtkean
Waste of time and lots of it!
I have had this card for almost 2 years. When I first purchased it immediately I attempted to set it up including my Credit cart for auto replenishing. Validation error after validation error after validation error until I finally say screw it! When to my local WAWA to see if they could help me get this done after about 45 minutes the “manager” on duty throughly frustrated said I have no idea you need to contact your bank. Which I did and the problem is wit WAWA. Went to another WAWA as I would be leaving soon for 2400 miles round trip, I was told I am sorry I am not allowed to help!
Well I put it away have lost 2 years of Reward points (I drive out of my way for a WAWA) and no one at WAWA gives a crap! Like when the Cappuccino machine sprayed hot cappuccino on me, 2 employees saw it immediately walked back to their office area at the check out a “manager” came over with ice, apologizing and went back where every they went!
I suppose it is time to switch to SHEETZ not as many yet but their “Tewards” card works!Show lessLinda5186
The worst bank in the world
I only use Wells Fargo to deposit funds since I’m in a small town. I typically use card free atm service. My family and I went to key west Florida for a vacation. I was unable to access any funds. None. After 2 days of trying I contacted Wells Fargo customer support thinking it was a mistake. After over an hour in the phone and transferring me 6 different times (having to verify myself each time) they tell me there is nothing they can do. So I’m 1300 miles from home and “allowed” to access 0 funds. Mind u I have a wife and 2 children with me on this trip. I’ve spoken to manager after manager. Internet bank personnel. I have got to say Wells Fargo employee’s are the most incompetent dumbest people on the planet. Tomorrow morning I am withdrawing all my funds and will never do business with them again. No doubt the worst bank in the planet. If I where u, I’d find another bank also!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Show lessrmcoss
Very Nice App, Minor Quirks
The Wells Fargo app is a very good one - you can nickname accounts (even ones from Greenhouse by Wells Fargo), send and request money via Zelle in-app, and add external accounts and initiate transfers from the app. The colors are nice and vibrant, and the iconic stage coach graphics are nice. There are some minor quirks, of course; certain options are given names instead of using the description (i.e. card lock/unlock is under “Control Tower”), so it can be a bit difficult to find certain options or features, at least when you haven’t used the app in a while. Some suggestions for the app - incorporating pictures of bank cards (debit and credit) within the app would be a neat visual; being able to rearrange your accounts within the app (like Chase and Capital One) would be awesome; and maybe some trivia in the app would be nice, including historical trivia about Wells Fargo bank, being one of the oldest banks around (US). When clicking/tapping on the last four digits of accounts numbers to see the whole thing, seeing the routing number would be awesome, so you know are what it is, and being able to copy it to the device’s “clipboard” would be awesome. And finally, being able to view product information would be really nice; ie. view information for checking/savings accounts, as well as credit cards & certificate accounts too. Hopefully some of these things could be implemented in the near future.Show lesswhitewolf361
The app takes time getting use the layout.
The Wells Fargo App works really well from a first time users standpoint. I use to be very much against doing banking online and having my account numbers on the web. I set up my account in the branch closes to my home and the banker who set up my account also helped me set up my online sign-in and how to download the app. She did a wonderful job explaining everything about my online and in store experiences and very much to my satisfaction. She was excellent. Every time I come into that location I am greeted by my first name and helped very courteous. The online app is very much the same way. Once I learned where certain information was on the homepage it was a breeze to navigate and accomplish my banking goals. I am not a super tech savvy person and I found this app to be very easy to learn. If I ever have questions I go into my local branch or call the 24/7 number and I am helped almost immediately. I enjoy the personal touch that Wells Fargo offers me. In a world dominated by computers and automation it’s nice to see a smile and hear a non-computer generated voice on the other end of the line. Thank you Wells Fargo. You made me a lifelong customer.Show lessGreg Bell
I hate it DONT UPGRADE YOUR PHONE YOULL BE LOCKED OUT OF YOUR MONEY
WARNING! If you ever upgrade your phone you will locked out of your accts. They will send you in circles. Tell you that you have to go to an office so they verify your id and then the office will not know anything about updating ID. then they will blame your phone company and then they say all you have to do is go to Atm with debit card and then your acct will work. 10 hours later I am told after doing the 100 step process that I will be locked out of my accts for up to 5 days. Bye bye wellsfargo! My money is coming out of your accts. And you will never have my business again
UPDATE: I HAVE BEEN LOCKED OUT OF MY ACCT AND CUSTOMER SERVICE IS USELESS. NOW I HAVE TO DRIVE 30 miles out of my way tomorrow to CLOSE THESE ACCTS!!!! So you will get your identification requirements when I get there and then you give me my money so I can take it to another bank.
If you forget your password then you go through 3000 steps and none of them work and you get locked out. I know user name and password but this app locks you olanyway. Only had this acct for a few months and I have had this issue at least 10 times now. I am tired of being locked out of my accts.Show lessMonstersinhouse
Stinks! and you take no responsibility. Now your loosing a long time customer!!
I guess I should be grateful for perhaps dodging a bullet— your obnoxious app I think was deliberate in getting me to apply for a er credit card. Well you blew it! I’ll keep
My credit cards away from WF AND WILL RECONSIDER my banking RELATIONSHIP!
During an online session. I was offered a bonus to sign up for an WF credit card. I filled out the application and when I went to submit (after disclosing ALL my personal info and finances!!) the app just bumped me off and I had to log on again. I was annoyed but good-naturedly, I gave it another try—it was still offering me the same bonus, so I went through the entire application again. Once again submitting all my finances and personal information.. and when I go to submit the application—as soon as I push the button to submit— it says Timed out! What Baloney!. Wells Fargo—not only are you a disappointment—that is absolutely irresponsible of you. Incidentally when I went back online there was no incomplete application.. Nothing!! and now the bonus offered to me is a fraction of what it was. As I said.. dodged a bullet and I will be shopping for a new bank, after 30 years.. I’ve had enough of your obnoxious ways WF!!!Show lessskye*
