Leave a Review UPS
Erreur identification
Quand on veut se connecter dans l’application, il y a toujours le code d’erreur « 7dv10 » qui apparaît pour nous dire que nos informations d’identification sont erronées.. cependant je peux me connecter sans problème sur leur site web.. l’application est donc inutile.willi jambon
Do Not Download.
Very buggy and not worth wasting your time, it tells you to log in when you’re already logged in and when you go to log in again it says there’s a technical issue on their end and to try again later. A week later and still nothing. Do no Download this app and waste your time like I did.Qplacheiaknafck
Very frustrating
This app is extremely frustrating and could use a complete overhaul. Have tried repeatedly to change my delivery options without success.Dat snap
App Needs Data
Well the app has definitely improved. But the couriers don’t bother to scan often enough eg. when an item is out for delivery. So all you get is delivery by 19:00 and not a window. This crappy company will detain you for the entire day.Richard-99
Not that bad
I don’t know what everyone else is complaining about, it does what it says it does: tracks UPS delivery.
Not sure what more you could want?ShaneKingy
UPS Service
Most features just opens a website within the app or redirects you to a web browser.
Contacting support is one of the worst experiences. Was waiting for someone to pickup for 20 mins, finally got someone to pickup just for them to hang up on me 3 seconds into the call because they couldn’t hear me.
The app told me that my goods were still waiting to be approved and cleared. then suddenly out of no where i get a notification saying it was delivered. luckily i had someone at home to pick it up. Just hope to never go through UPS again. makes AUSPost feel like a champion.Show lessInsaneYuroAkiyama
Don’t bother!
If your signing up a account to further track your parcel don’t bother,it’ll just show the same info as using google search.
So now I’ll have to call them,rubbish app and company too.
Had my parcel for weeks nowHokese1
Love the app except for….
The app is so user friendly. I love the ability to see the approximate location of the driver in comparison to your delivery location! It makes it so much easier to know when your item is close to being delivered so you’re available if needed. No more porch pirates grabbing your goodies!
My only recommendation is adding an area to the delivery option for those who need, or would like the option, to put more specific instructions. For example, my delivery instructions on other apps are always “Please leave by the side door under the carport.” It’s actually the easiest location for drop offs since no one has to climb stairs, my items are “hidden” from foot or vehicle traffic, and it’s closer than my front door is. Clicking on “side door,” “porch,” or any other option remotely close has always confused people because the door isn’t that visible from the road.
Hopefully someone at UPS/the app designers take this into consideration and add this option to the app. Regardless, great job on everything else!Show lessKELLYMDFLA
Delivery concerns!
I ordered my son a nice sturdy chair for his computer table and to sit in while playing games. I thought UPS suppose to take pictures of the package once it’s delivered. I looked into the app to see if I could see a picture however it states “if I want to see the picture!” I was under the impression to tap/click on that but nothing came up. I actually did it twice still nothing happened. My main concern was they didn’t take the picture to show it was in front my door and that could’ve been a disaster because my letter on my door is covered with Xmas decoration and it could’ve been delivered at the wrong apartment number but if I was able to see the picture I would’ve known that the driver delivered it at the correct door and someone could’ve stolen it but the driver would’ve been covered by displaying a picture for me to see. Thank goodness my son was home to get it. I hope this review reach the correct person so that this information can be displayed to that driver. Thanks again for the fast delivery but I usually have packages coming pretty often. Thank you for your services!
Sincerely; Claudia MayShow lessMs. Concerned🤔
Awful awful awful customer service
Since when did Customer Service become so horrifyingly bad? I ordered shoes from Nike 12 days ago and every time I check on their app it says waiting for carrier pick up. When I check the tracking number on UPS it says label has been created. However no additional information has been available for the last seven or eight days. Today I called Nike and they’re telling me that the package has been shipped and they have no further information, and I need to talk with UPS. I call UPS and their ridiculous automated system keeps putting me through this frustrating loop of “provide me your tracking information before I can connect you to someone”. If I don’t, I keep getting asked the same question over and over and over again. When I provide the number, then it tells me there is a problem with your order and start a claim on the app and our representatives are unable to assist you.” What problem??? Why can’t I speak with somebody that can tell me what’s going on? Sending customers on this wild goose chase because UPS can’t be bothered to have somebody answer the phone is reprehensible. One star is too generous here; I wish I could give a zero star for this level of Customer Service.Show lessTintin 2011
