Leave a Review UPS
Dreadful!
First of all just don’t use UPS. Their App is a shining example of how good the company itself actually is!
So why download this app, most probably want to track their package, well I have bad news! The delivery date means nothing! My delivery date was changed 4 times over the space of a week. If that wasn’t bad enough, their offer of a time window you will receive the package by on said day is never anything but “by end of day”.
The app does offer the ability to change your delivery date but that’s right, you guessed it! It means NOTHING! I logged in on a Wednesday (2days after they had it) to reschedule from Friday to Thursday, it was all automatically accepted but after a no show on the Thursday the day was repeatedly pushed back until the following Tuesday.
I don’t mind waiting a week for a parcel what I do mind is being repeatedly lied to by a terrible app and delivery system accompanied by waiting by the door for 4 separate days “until end of day” which if you were wondering can be as late as 11pm during busy periods.
If you have to deal with UPS ring their customer services, track a package, after the automated system finally shuts up it will give you the option to say “agent” to talk to a real person who you can press for actual information!Show lessDjtoz90
Wonderful app for online shoppers!
I have used this app for years and it is very helpful. It gives tracking updates as notifications, which is helpful in planning for a delivery so it isn’t sitting outside tempting a thief to grab it. If we are not going to be home when a delivery arrives, I can have a neighbor grab the package when the app alerts me it has arrived, as it gives real time updates! This entire company is superior to the other delivery company, including the app. I try to have everything shipped UPS if possible because sometimes Fed ex will hold packages up to a week if they don’t have a delivery close to our home. Living far from the city, it happens often. I have had to track down refrigerated medications and gifts that express shipping was paid for Christmas delivery with Fed Ex (and they were “somewhere at our local shipping facility but couldn’t be located, with the tracking number”). I have never had that issue with UPS, they deliver on time every time and sometimes EARLY. This app doesn’t disappoint those that need to know where sensitive packages are located with a definitive date and estimated arrival time.Show lessNCRN80
Don’t waste your time
I never leave reviews for apps but something has to be said about this appalling company. I spent £1000 with Simba (the mattress company) and on Monday at 1pm I receive an email to tell me my order is coming the next day. Panic stations!! Prepare to arrange your entire day of work or ask for a days annual leave with 12 hours notice, because UPS don’t give any kind of time slot whatsoever.
What they do though, is tell you to download this app.... they even set you up on it over the phone (Aww, that’s helpful isn’t it) because then you’ll get to see a 4 hour time slot. I had trouble with my password so had to call up and listen to their god awful pre recorded messages all over again, only to be told to call their technical team. Did that, no answer. Fast forward a load more time wasted.... the 4 hour time slot you get to see? *Spoiler alert*, you don’t!
The driver told me that they can’t give any kind of idea of time because they don’t have set routes, they can choose their own!
Why a company like Simba would use the likes of UPS to deliver such important and expensive items, I don’t know. But seriously, don’t bother with the app (it’s probably just signed me up for a load of junk mail, let’s be honest) and don’t bother with UPS.Show lessKaLsPo
Great GUI, International Integration Needed
This app could easily be a 5 if UPS would add international support for those trying to ship stuff home from other countries.. store location in Mexico, impossible. Also why can we fill necessary paperwork ahead of time in app. Global UPS should also state maximum box size and what they can provide to accommodate packing as the US stores do. I chose UPS out of trust in the US, I ended up having to hit multiple locations because ups store could not help me pack up the box. Store was brand new and was not equipped with necessary boxes or packing materials: Also, outrageous prices compared to DHL, we couldn’t fit all our stuff we bought so we chose ups to ship home, wasn’t until 2 hours before flight home and after and exhausting trip to packing places and then back to UPS only to be told my one box was going to cost $650 usd and the cheaper ground option was not recommended because my breakables would most likely break??? Had I been able to reference this in the app, honesty I would made different decisions. I feel let down by UPSShow lessTalltribe619
Love UPS delivery, and auto tracking!
I had gone through a difficult repair to husbands iPad. It had to be replaced, but only after receiving it back twice, and the second time they had replaced the battery, but had not taken off the Balastic Glass screen protector. So before sending back for the third time, I waited until the battery went dead! I knew the main circuit board had finally had it. It took about the entire month of August to receive the new replacement which was going to be an upgrade. This time I got it tracked by UPS and it was delivered a day before we expected it. This had been hard to believe but we were very happy to get our replacement and we can use a hot spot and tether the iPad to the iPhone so he can get his calls more easily because he carries it around the house, and he will be able to use it in the car while going to his medical appointments now. It was a great day when he had his own iPad again. Thanks for the great service from UPS and really appreciated the updates so he could relax and have a nice weekend when it did arrive!Show lesstrvlterry
Terrible
This app does not *deliver* on any of its claims. UPS? DOWNS more like. Package delivery was fine, I can’t fault the company for that but this app is the smashed pasty at the bottom of your shopping bag, crushed by the tinned ham you’ve been collecting as supplies for the fallout shelter. On one tab it said delivery was “on schedule” but the detailed tab stated “no delivery scheduled for today”. Using this app I had no idea if the package would be delivered or not. So I couldn’t decide if I should put on the disguise issued by my witness protection programme liaison officer, as I don’t usually answer the door to strangers unless I’m dressed appropriately. I decided not to go to all that bother and would use an accent when greeting callers instead “Och, as tha’ package fur me wee laddie? Och, so at is. Here’s a wee bawbee fur ya, and be off wut yus ya wee scamp.” I decided the accent needed work. Anyways, the web link said the parcel was out for delivery, this app told me nothing!! Pointless.Show lessSuedeheadwales
Love
I’ve been using this app for about 4 years now and it’s been a life saver for me. I do a lot of online shopping and I live in an apartment complex that the building is locked. So you need a key to get into just to be able to get to my front door. Not all drivers have a building key and if the driver can’t get to my door they don’t leave my package at the main door so then I used to get a sticker saying they were here but unable to deliver my package and will try again. Then they’d never get to my door. BUT now with the app I’m able to change my delivery options to pickup. GAME CHANGER!!!!! I just get the notification that my package is coming then it takes me 20 seconds to go in and change it from a delivery to a pick up. You can choose what UPS drop off point you’d like to pick it up from. I’m lucky and only live about 5 mins from our local UPS so I always just pick up from there. Now I am able to pick up my packages when they open at 11am instead of waiting until about 3 for it to be dropped off. What can I say I’m inpatient and am always super excited for whatever it is I ordered (which is usually makeup and am obsessed with). I’ve been very lucky and have never had 1 single problem with the UPS app. And honestly if I did it really wouldn’t matter. I view it as an amazing tool that is being given to me and is not mandatory for UPS to provide. I’m thankful and lucky I’ve never had a problem but if I did I’d still try using it.Show lessKayra:)
Good App
If you are regularly receiving packages through the mail and shop online, this is a must have app. It notifies you when packages are being shipped through UPS and when they are being sent to you by name recognition and address. For the most part it gives you updates during the process, only drawback is the actual UPS Driver leaving packages and not getting precise details on who or where the package was left or given to. Also there sometimes is an issue with some deliveries that don’t necessarily allow status updates on your package unless you opt to pay additional to get more specified details. This has helped tremendously when my packages in the past were getting stolen or lost and thought to be delivered. I would download a fedex version if they offered it as well. This has made a huge difference for me. Highly recommended!!!Show lesskaybizzlethrizzle
Biggest p.o.s app I️ have ever used
If negative 5 stars was an option i would definitely give it that. I have used UPS a few different occasions and had been some what satisfied. Recently I ordered a new iPhone and was very excited to receive this package. Unfortunately, I have a job like a every normal human being and really needed to know when my package was going to be delivered because It requires a signature. I can’t sit around all day waiting for It to be delivered between 9am and 8 pm. So I decided to download this app and sign up for UPS mychoice. After 5 times of trying to set up an account it finally worked. I then went to use the mychoice to get a 2 hour window time and also see if I could just pick It up instead. This didn’t work at all and continues to not work. This app is glitchy and unreliable. It wasted my time completely and didn’t help me one bit. Oh and I also decided to try the website and give it a chance but it turns out that the website is also a piece of crap. Good job UPS I’m never using you again. I recommend everyone to go to any other delivery service because UPS IS BAD!!Show lessFit joe
DPD do this so much better. . . .
A courier is a courier. You pay your money and make your choice. Delivery apps are part of the service offered and frankly UPS’s offering in this aspect of their service is useless. It tells you nothing more than it will be delivered before the end of day!
DPD’s app on the other hand is great. It tells you the name of the driver and where your delivery is on their list, Also where the driver is currently on his list and shows a map of his location or where his last or current delivery was. On top of this they give you a one hour slot within which you delivery will be made. With all this information it’s easy to plan for someone to be there to receive the package or if not there are options to redirect the driver where to leave it in a safe place or to leave it with a designated neighbour. All In real time I believe. Brilliant.
UPS need to be looking at how DPD do this and learn something.Show lessNeil. B.
