Leave a Review UPS
Disappointing app
The app offers very little useful functionality.
There is no link between tracking and shipments.
It forgets the tracking id after a few days, so you have to go and find it again.KoSix
The app is great. Wish the service was too
The app is wonderful. I only wish the UPS service was equally as good. I pay $40 bucks a year to have UPS My Choice Premium. This is supposed to upgrade any packages that are coming via “Sure Post”. Those packages travel partially thru UPS but then are delivered the last leg by USPS. If you select your settings to do so, they will automatically upgrade all of those packages. But UPS consistently has an issue following thru and delivering any of of these packages. It will even show on the app that it’s been upgraded and then get passed on to the post office. It’s extremely frustrating!! When you call to talk to someone about it, all they do it’s say “Sorry” and tell you someone will call you from the “operations” center within an hour. Of course, this never happen. There is absolutely NO ACCOUNTABILITY for this company whatsoever. It’s horrible. They damage your packages and then attempt to blame it on the fact that you did not pack it well enough. It’s awful!! We need someone to hold them accountable!Show lessfloridaRice
1 star too many
Unfortunate you cant rate zero stars as this app offers literally nothing. Cant track package, no expected delivery window, no way to contact driver, no alternative drop points. Driver can turn up at any point in the day and you will never know until after it is delivered. Also if missed it is taken back to warehouse for an attempt the next day. As I needed my package urgently (paid for express) and I cant sit around for 8 hours through the day waiting for a delivery I had to select no signature required and package was taken before I could get thereShow lessTurf95
Don’t bother with this app
What a waste of precious life this app was. All I wanted was to track a shipment, firstly signing up was a mess and for tracking shipments the additional info available after signing up was useless and not worth the effort.
But the worst was 90% of the time the app wouldn’t connect and update progress with an error displayed that the service was unavailable please try again later. When it did work the tracking was ok.
Lastly once I installed the app, hitting a tracking URL say in an email would automatically fire up the app from as browser session, good times when the app doesn’t connect. I ended up removing app and back to online tracking via the UPS site.Show lessOfheudg
Worst App EVER!!!
I finally got through to UPS and had them delete my account. Hopefully this time they followed through! Apparently, last week they did NOT change the settings like they said they did! I downloaded the app in the summer and had 1 package routed to my local UPS store. I have tried to change the settings in the app but apparently the app will not let me. Now EVERY package is sent to the UPS store. I have a broken right foot and can’t drive. UPS CHANGES the address I have my packages addressed to and is sending them to the local UPS store, where I can’t get them! If this continues, I will NOT do business with companies that use UPS! Also, on 11/8 UPS said my package could not be delivered because of severe weather. I am a TEACHER and EVERY school in the Greater Cleveland area was in session. Explain to me how if schools are in session the weather is TOO BAD for a delivery company to operate!
Guess what happened today? Yep, UPS changed the delivery AGAIN back to the store!!! I had to call and make a stink again today. Hopefully they will deliver to my house. FYI I will NO longer order from companies who ship via UPS. Since I am sitting around with a broken foot and nothing to do I will use my time contacting the companies I make purchases from.Show lessdebrudder
USELESS
Can’t re route or schedule a delivery of a parcel, even though the app says you can. I already have an account and am logged in. When you click delivery options it keeps trying to make you ‘sign up’... I’ve now signed up twice and it still doesn’t work. You just go around in circlesMadguymitch123
Shocking, installed and deleted!
How a company like UPS can have an app as pointless as this is beyond me.
I installed it....deleted it the next day as there literally is no value in having it.
And I agree with the other comments, ‘by the end of the day’ is poor timescale for delivery, the other couriers manage to do much better, UPS are embarrassingly lagging.
The drivers themselves are always lovely though.
Regardless of there being no information about the time your delivery, the app doesn’t even function. I tracked my package via the email I received - it showed me the delivery date. Then I installed the app and when I tried to track again, using the app, I got the message ‘tracking information unavailable’ and it told me I was not due any deliveries in the scheduled section.
I used the link on the email to track but because I had installed the app, it took me to into there.....which gave me the error messages again and no information at all.
I’m sure I’m not stupid, I generally know how to track parcels and I seem to manage with every other courier. I have diverted parcels, arranged alternate days, requested to leave in a safe place etc, I’m pretty savvy when it comes to this kind of thing. But with UPS.....well, honestly, there is zero point in this app, it deserves zero stars.
Embarrassing for the app developers and UPS. Frustrating for customers and poor value for the clients who are choosing to ship with UPS.Show lessS14N VE
Needs a lot of improvement
Almost as bad as my customer service experience, unfortunately.Chicken likes to shop
Outrageous
Had my parcel delivered to my local courier, 11th of June it was delivered I turned up on the 13th. I ask for my parcel and they ask for my ID and then pick up my parcel, he then tried to scan the parcel yet something came up on his machine which withheld me from taking my delivery. Why I don’t know, I have my ID, my parcel is there and why can’t I have it, I was given no reason apart from that I couldn’t collect it. Anyway I come in 2 days later and ask for my parcel yet it’s not there, it’s been collected by UPS and is being returned to their depo. Why this is being done I don’t know as I was actually there with the parcel within touching distance from me, yet then I was told I couldn’t have it. Trying to get my parcel back is now a different matter as the UPS website and app is so bad and confusing with little information. I click on what I want and it takes me back to the home page, actually ridiculous considering before all this I could of snatched my parcel and ran out the shop. The parcel was very expensive and I’m not happy with how this has been dealt with. The gig is on Friday and if I miss out because of this outrageous chain of events, I’ll be back.Show lessEdy12345730
Review.
No logins. No sign ups. Trying again and again. Called twice on customer service all they keep telling you is what’s on the app. No further updates. No reference card or number left in mailbox to pick up from nearby location. App says if parcel is missed they will try next day. But there’s no one out there.Show lessranaww
