Does not honor warranty!
Had a cracked laptop screen, within2 weeks of purchase, that they repaired within 1-2 weeks. Unfortunately, I had a 2nd incident 20 months later (2 year insurance/warranty still valid). They immediately told me that they could not honor my insurance/warranty because they spent too much money on the 1st repair. 😧. I explained that I paid $309 for insurance for these type of events, not for a 1 time only incident. They stated that they would call me back after escalating the issue. I never receive a call back. No resolution for my laptop. Wasted money.
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Hate to do this
I really didn’t want to leave a one star but it’s charged my card for a plan but the app does not show where it has been finalized or sent a txt for finalization. I’ve used this app in the past and it worked ok. Not the most intuitive of designs but can be figured out. Purchased a new phone and trying to get coverage and it will not show plan in manage plans even though my credit card was charged. Well, the please rate app badge keeps popping up so finally figured I would oblige.
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Useless
Purchased this for my son’s headphones 3 months ago. Uploaded the receipt and was very happy that it would be stored online so I wouldn’t need it. Now have a problem with headphones and they tell me to return to the store, can’t now because I don’t have actual receipt. Now this plan and the headphones are useless.
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I got denied because I supposedly selected physical damage
I could not go back and had to call anyway. The app is super sensitive and there is no going back and starting again. Be sure of the damage classification before you submit your claim -it was covered under wear and tear by the operator- Michelle who was super helpful. Faz was the online chat guy who helped as well to submit notes that it was wear and tear and not physical damage.
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Terrible customer service
I purchased four Plans in March 2018 I am fully aware that they do not cover lost phones, I call them to let them know that I have a new phone my sons phone was lost And I have had the worst time trying to get coverage for his new phone they gave me the incorrect information the representative gave me a false name he was Indian and gave me an American name I was on hold for over an hour he told me that a supervisor will call me back which they have not called me back as of yet every day that I’ve been calling up and getting the runaround and no one is giving me the correct information I spent over $600 on four plans and over it at this point I am about to go to the news channel to tell them what’s going on and I have the screenshots of me being on hold and on the call over and your and a half all I’m trying to do is get a phone covered and a phone fixed when you try to put in a claim it is the worst ever you’re better off going through your mobile phone company and paying a monthly bill at least when you call In your service Is provided immediately and your phone gets fixed right away I’ve been trying for three weeks to get service and to get my problem rectified and as of yet I have not Square Trade is an awful service You’re better off going through your phone carrier it’s less headache a little bit more money but it’s worth it.
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Big bunch of junk
Basically nothing’s covered unless it’s destroyed. If it’s destroyed it’s probably not covered due to abuse. Most repairs are around $100 and there’s a $99 deductible. Put your money in a savings and pay for your own repairs. Big waste of money.
Not too bad, no way to check current claim status on cell phone app?
The app should be more user friendly. Never a live operator to take a message or call you back- sad!!
Filing a claim
I purchased a protection plan for my phone and want to use it, but the app will not allow me to submit a claim. I click the correct buttons but it comes up with an error. When I try and use the chat feature it doesn’t work because it’s offline. Tried calling and no one answers.
Judah Crawford
Judah Crawford
App
The area where it says item info gives no description. App is very un useful and the end of using the app you still have to call very poor info on the app itself.
Awful customer service. Buyer beware!
Had multiple Warranties over the past few years, minor claims no issues. Recently had a claim that was denied because the receipt I submitted 2 1/2 years ago was deemed insufficient. Squaretrade said nothing when it’s was submitted. That’s right, 2.5 years later when there was a claim then something is mentioned about the receipt. Buyer beware. Be sure to file a complaint with the Federal Trade Commission as well as the BBB.
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