App it’s Good
It was easy to chat to the rep in the app they helped me at what questions I needed answered... now calling in for customer service was just a slight issue they put the wrong phone in !!!!!
Garbage
I bought a squaretrade warranty for a refurbished iPad that had a tiny crack on the screen (which didn't affect the iPad itself in any way). A month after purchase, the battery stopped working. It was approved for a claim so I sent it to them. They sent it back and said they wouldn't cover it because it had a tiny crack on the screen, which was there when they sold me the warranty, effectively selling me a product and lying about their service. I would not have bought the iPad had it not been covered. If that weren't bad enough, I now get spammed on Facebook, twitter, and online with their ads about covering everything I buy, all because I left them bad reviews. I was lied to, robbed, and harrassed by this company all because I wanted an iPad for my daughter and thought paying less for a refurbished iPad would be safe.
Show less
Phone health check gives incorrect info
It incorrectly says my iOS is not updated, when it is in fact fully up to date.
Warrantee
It’s the best deal on the market. It does not matter if your a millionaire or poor as a church mouse,square trade is hype best deal anywhere
Filing A Claim
The process to file a claim is a hassle. Bought a brand new laptop and had some overheating problems and they won’t do anything to fix it. I have to bring it back to the store now, but none of the stores have anymore so I’m stuck with an overheating laptop.
Works quite well
1. The app works pretty darn well for what I was expecting
2. ST’s process for fixing my laptop was surprisingly efficient. Have no complaints 🖖🏼
2. ST’s process for fixing my laptop was surprisingly efficient. Have no complaints 🖖🏼
Doubled their price
Plans for phones used to be a little over $4/month. Now, since Allstate took over, phone plans start at $8.99/month WITH a higher deductible. Cheaper to set some money aside and self insure than give it over to these crooks.
Terrible
Submitted a claim in Feb 2019 it’s now the end of May 2019 still waiting for approval. No call from supervisors. Lost paperwork on their part. They requested work orders that are typically given by Apple. It’s as if their business model is hoping you stop pursuing the claim.
Don’t do it
I’ve spent the last 3 days trying to submit a receipt. I’ve tried to chat multiple times with support and it never works. They will try and make it as hard a possible to file a claim. Company has gone down hill. I can’t believe Costco who is usually doesn’t do business with places like this sold me this protection.
Show less
Zero customer service and the app won’t allow chart
I Purchased a plan for my new iPhone and uploaded documentation that it was new. It is still listed as a used phone, and I sent a Feedback request asking why and have had zero response. I tried to do the chat feature and it does not work at all.
