Leave a Review Zocdoc
Very handy, helps organize and prioritize health
I love zocDoc so far! Very user friendly, useful app that I know many others have longed for before. It helps keep you organized AND learn to prioritize your health. Connects to many differing virtual calendars, allows insurance confirmation…and no snarky person on the phone who’s busy when all YOU WANT is the next available appointment.
Only one issue I see…more doctors should use it. Until more doctors sign up or agree, it can feel like certain services you can’t find “in network” unless you either drive far or change insurance coverage. This is just another thing that exasperates sooooo many people regarding medical appointments and it’s not really on ZocDoc but medical industry as a whole (at least as I see).
So…try it out and if you feel like it doesn’t work great for you then it might just take a little more time for doctors in your area to jump on the bandwagon. I still use it even though I can’t book them all through there because it still helps!Show lessQuirkySonMom
why is this in the canadian app store
only for americans, don’t waste your time. and to company why would you even list this here? are u ok?Rubyvbcfhb
All the recommendations are in the U.S.!
Heard about this app on a CANADIAN podcast, but when I downloaded and did a few searches, all the practitioners returned were in Washington state—I’m in Vancouver, Canada. Very misleading!Centauri27
Great app, but I have to fill out forms twice.
I love this app! It makes life so much easier when it comes to finding a doctor in your area, that accepts your insurance and other preferences you may have about your healthcare provider. Booking an appointment is a breeze and I love that you can read reviews from real people about the providers they’ve seen. I feel that this app makes it easy for people who don’t fully know how to go about finding a doctor. My only qualm with this app is that sometimes I will fill out all of the forms they request of me in the app and then when I get to the office, I have to fill out almost the same forms again just in-person. It’s not the biggest deal in the world and it’s only really when you’re a new patient somewhere, but it can be a little annoying. Other than that, I love this app and it makes me feel confident with the choices I make for my healthcare.Show lessJuliana DiGennaro
Shady
For starters, the site is not as easy to navigate as they make it look on TV. Secondly, they just give you a list of all providers for the particular issue you’re looking for without telling you whether or not they’re in your insurance plan so you have to go through each doctors profile one at a time to see if they’re in network for your insurance.
Then once I finally found a doctor and booked an appointment, THEN they informed me that the doctor has to be in the same state as you regardless of the fact that it’s a video visit. So why was the list showing me doctors for all 50 states in the country when I had already put in my address?!!!! So I had to cancel the appointment with that doctor and then find a doctor that was both in my insurance and in the state of Connecticut from this big long list of providers from all insurance plans all over the country
I finally found a doctor and booked an appointment. A few hours before the appointment, his billing department calls me looking for “more information”, but my phone showed that their phone number is located out of Texas!! What kind of doctor operates in Connecticut and has a billing department in Texas?! At this point, I was beginning to doubt the safety of this site when it comes to my personal information and I already gave them copies of my insurance card!!!!! I am seriously concerned now about being a victim of identity theft, and having someone else get medical treatment using my insurance card.Show lessmkhuramc
WOW IMPRESSIVE
I thought I was having a heart attack last night so I called 911. My blood pressure was so incredibly high. Paramedics told me I need to see a doctor immediately. Today I tried finding a primary care doctor through Google Maps and my insurance provider’s website, and I literally couldn’t find anything then I tried Zocdoc website (showed up from google -completely randomly- ) in order to find primary care doctors in the area. Not only I found a primary care doctor down the street, I was able to book an appointment online on the same say for a medical center that has decent reviews on google maps !!! I am so beyond thankful for this app. I possibly quite literally saved my life. Whoever came up with this idea I want to give you a big kiss right now. Anything that makes healthcare easier in the US is guaranteeing heaven. 🥺❤️❤️❤️❤️❤️❤️Show lesslemmamivibes
Recommend to my patients!
I found this app through a Reddit post and have been using it for all of my provider needs. I’ve had only good experiences and found doctors that listen to me through here. I also work in a doctors office and whenever I have a pt who is unable to visit our office due to insurance issues, I recommend they use this app to find something that works within their network and to find someone who fits their needs!
Healthcare is already frustrating to navigate on your own and it’s so nice to have a central place where you can read reviews, make appointments and guarantee in network availability.
I cannot recommend more. I’m not sure if they’ve fixed this but I do wish they would make the phone number and address more easily accessible for where your appt. Otherwise, love this app and surprised its not more well known.Show lessMia pianos
Great Idea but the execution needs attention
I work in a different city than I live so my primary doctor is unavailable to me most times. I love the fact that I can get on ZocDoc when I need to and find a doctor in my area fairly easily. For the most part the system works. However, I think the relationship ZocDoc has with its doctors needs help as I have been told more than once that the doctors don’t work with ZocDoc even though they are listed on the ZocDoc app. I have had appointments that I’ve booked through the app cancelled hours and days later for seemingly no reason. When contacting the doctors offices directly (mostly to find out why the appointment was cancelled) I’ve been told that they don’t work with ZocDoc. In three cases, two of them I was able to rebook my appointment directly with the doctors office. In one case, I wasn’t able to book because the ZocDoc booking was canceled just days before the actual appointment. All of these situations were frustrating to say the least. However, I will give ZocDoc credit for creating a space where I can even find a doctor, which is way better than what my insurance company offers.Show lessWreck4Life
Developer Response
Hi there! I am so sorry that you had this experience as this is not how Zocdoc is intended to work. We strive to make your experience seamless. Our providers choose to sign up to be featured on Zocdoc and our providers are in complete control of the information that they list on their profiles, including the availability that they list as available, we expect it to be accurate so it is concerning to hear that you've been told that they are not associated with Zocdoc. Please give us a call at 855-962-3621 so we can gather additional information from you. We'd like to follow up with the offices you had this experience with and ensure this is resolved appropriately so that you can have the seamless experience you deserve. We look forward to speaking with you soon. -The Zocdoc Service TeamI recommend Zoc Doc to my patients
I work as an urgent care provider. ZocDoc is great especially for PPO patients who don’t know where to start when I’m recommending they follow up with a specialist.
I find that so many people don’t understand their in network benefits - granted, I barely do myself and everyone’s is so nuanced.
Unfortunately, if you have an HMO, subsidized medical coverage (such as Medi-caid) or Kaiser, your options will be at the mercy of your insurance designated plan. But for those with PPO plans, ZocDoc is wonderful. I tell my patients it’s Yelp and OpenTable for medical providers.
Some tips, remember, to make sure you’ve filtered for the actual specialist you’re trying to find. For example, some patients that type in “eczema” or “warts” when they’re trying to book with a dermatologist or “ingrown toe nail” trying to book a podiatrist will end up finding the urgent care. Sure, urgent care providers like me can tell you want to do but usually I’m sure you wanted to see the dermatologist or actual podiatrist.Show lessJsapphire
I’m just trying to get help
For background knowledge, I have been seeing a psychiatrist in illinois and have just moved to Colorado. My insurance is under illinois Blue cross blue shield, but the app seems to show me that I can still get a psychiatrist under this insurance.
Also, I struggle with anxiety -social anxiety included- so it can take me days to weeks to build up the strength to make a simple phone call, let alone schedule appointments.
This is the second time that I have scheduled an appointment with 2 different psychiatrists who say they will use my insurance. This is the second time I’ve made the appointments and waited a half hour the morning of, only to get no messages about getting a link to the video calls (also specified under my appointment information). This is the second time my appointment has been cancelled without warning with no response without building the strength to reach out.
This makes me realize why people don’t reach out for help. Because it’s so difficult just to get. Makes me also wonder what would have happened if I had decided to do in-person visits rather than virtual.Show lessCrazy Cookie Cupcake
Developer Response
Hi! I'm so sorry for the trouble you're experiencing. This is not indicative of the service Zocdoc strives to provide. We want your experience to be seamless and we're sorry that your experience fell short of our expectations. When you have a moment, please give us a call at 855-962-3621 or email us at service@zocdoc.com. We want to ensure you have a successful appointment and would like to follow up with these offices to make any necessary updates to their profiles so that you can rely on our service to get the care you need. We look forward to hearing from you soon.
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