Leave a Review Zocdoc
An app that help you like your best friend does
I rated it a 5 because it’s well above a 4, though not perfect. I hope it becomes the standard across medical scheduling and medical portal gateway for lab test results and medical center appointments. Currently it’s brought incredibly efficiency and access to traditional doctor appts. It handles the doctor searching based on insurance coverage (or not). The patient can also consider medical affiliations, distance, other availability and patient reviews. It facilitates insurance coverage early in the process minimizing wasted time. It also reminds patient on general well being visits for skin screening, optical, dental cleaning and the like.
The tool has literally helped me get better and stay better.Show lessJ0nn1eb0y
The only way I stay on top of appointments!
I found ZocDoc in a google search for my insurances inservice providers and it truly had changed my life. I was so bad at staying on top of my family and my appointments mainly because of the coverage issue, not wanting to call a ton of places, and being burned by out of service costs so many times. ZocDoc has streamlined everything! I can look up and book services in seconds and then they are added to my calendar. They check that my insurance is accepted and do all the hard work of finding nearby providers for me to choose from. Seriously obsessed with this app/site and won’t use anything else!Show lessMarilyn Christopher
It’s not what it promises to be.
Zocdoc has changed dramatically. The service used to charge doctors a flat fee to be on provider list. Patients who needed to see a doctor could always find someone and pay a reasonable fee if no insurance and expect to use most insurances including Medi-Cal and HMO. If they wanted to schedule with same doctor for follow up, this option was always available. Since June of 2022, the billing structure has changed. The doctor has to pay $40 for each patient who books online, whether the patient is seen or not. This, of course, became a much more expensive proposition for the doctor and he has option to cap his monthly expense, which makes him unavailable to receive any future referrals after he reaches the cap. The new billing structure placed a huge barrier to patient-doctor interaction on Zocdoc. Firstly, the doctor can’t afford to accept Medi-Cal or HMO patients anymore. Secondly, to cover increased expenses, the doctor must increase his charges for patients coming from zocdoc. Thirdly, the moment the doctor reaches his cap he becomes unavailable to more patients on zocdoc. Therefore, the choice of doctors, obviously, diminishes drastically. My advice, find a different service to look for doctors, just do a simple Google search. Zocdoc isn’t worth it.
Developer responded with a lame robotic answer, not covering a single issue raised by my review, just call us if you have questions…yeah right.Show lessmbazel
Developer Response
Thanks so much for providing us with your feedback. Zocdoc is a paid marketing platform for providers, and our pricing was determined by a valuation study conducted by a reputable third party for the types of services Zocdoc is providing to them. Providers also have multiple options to ensure that their information and availability are correct, as well as ways to make this platform as beneficial as possible for them. However, Zocdoc remains a free booking service for our patients! Please give us a call at (855) 962-3621 if you'd like to discuss this any further.Great App For Finding Accurate In-Network Care
I love using Zocdoc as opposed to calling my insurance company for a list of in-network doctors. Sign up is easy. Uploading your insurance card info is also very easy…just scan a pic on your phone. Just be sure to double check the info because I’ve done this with 3 different insurances and one of them was incorrect. However, they have an easy process to change it to the correct one. Best of all, once you do it, you don’t need to input your info again! I also love that it not only tells me who’s in my network, it also tells me significant info like distance from me, availability, a short bio of the dr, plus reviews! And, you can even see who’s available out of network, so if you have out of network benefits, you can see whomever you please! Seriously, one of the best health apps out there!Show lessThe Sneaker Teach
Developer Response
Hi there! So happy to hear that your booking experience on Zocdoc was a seamless one. Please let us know if we can help with anything else. I hope you're having a wonderful day! - The Zocdoc Service TeamZocdoc is seriously awesome!!
Zocdoc has provided the missing link between health insurance, providers, and your needs. It’s so unbelievably awesome to be able to find providers near your location, who take your insurance, who have availability/are accepting new patients; plus being able to actually see their schedules and what other patients have said about them, all in one place?!? Incredible!!! This is revolutionary compared to the dark ages of going through a list of providers supplied by the insurance company, (most of whom were not accepting patients, didn’t actually take that insurance any more, didn’t have appointments available for weeks or months, etc.) and then looking up their ratings on separate sites of unknown accuracy. The only feature I wish they’d add is a way to find labs/bloodwork places.Show lessJerseykat79
Developer Response
Thank you so much for this great feedback! This is enormously helpful in finding more ways to be the beginning of a better healthcare experience. I'm going to pass this on to our development team so that we can keep it in mind for future projects. Please take a look at https://www.zocdoc.com/about/patient-stories/ if you'd like to share your story with Zocdoc!The best app to find any Doctor and Specialist.
No other apps has been better to me than Zocdoc. Strongly recommend this app. And the best you can do is share it after you try it. It’s totally free. And it doesn’t hurt to share so thing that has been good to you. I share it to all my family, friends and everyone who needs it, all the time I’m always sharing this app. And all of them appreciate it afterwards. Because this app is easy to use and convenient. I hope many other Doctors join this app so we can also find them. The video visit its a plus as well. Because you can see a Doctor from the comfort of your home when you don't require an office visit. So I like that I have the office or video visit available to choose. Thanks again Zocdoc, you been good to me for a while now. And I am thankful.Show lessPrietaSalvaje
Developer Response
Hey there! Thanks so much for the great feedback. We're happy to help make sure that you're able to get the healthcare that you may need!Great idea terrible execution
I was really hoping this app would help me find doctors optometrists and dentists within my service providers network as we all know how much of a pain that is. unfortunately when I set up an appointment, twice was I called the day of appointment stating that Zocdoc system was down and couldn’t verify my appointment even though I received a verification text saying that it was approved. When I did make it to the optometrist for a standard vision check they informed me that I have a copay for a doctors specialist visit vs going through my vision insurance as the office was an ophthalmologist not an optometrist. All in all this app in theory is much needed but between not syncing with office calendars and not selecting the appropriate health services I give this 2 stars as it just as much as an inconvenience as finding Service providers and scheduling appointments without the app.Show lesslilbabyemoney
Incorrect information
Tried booking an appointment through ZocDoc. Searched for doctors in my area who take my insurance and who specialize in my needs. After booking, the doctors office calls and let me know they are do not practice in the area I was looking for and said they get that a lot as ZocDoc has the wrong info. I gave ZocDoc another try and booked an appointment time with a 2nd doctor and the doctors office later called and said that time was not available and I would need to rescheduled. Their next appointment was two months out. Was getting frustrated but was about to try for my third and final time but something told me to look at the doctors reviews. Turns out someone with the same insurance as me booked them and after going through the appointment the doctors office told them they actually didn’t take the insurance. This app is full of incorrect information, didn’t save me time, and still had to call the doctors office so was not as easy as they make it seem in the commercial. At least that has been in my experience.Show lessrandomnicknamedavid1234567890
Developer Response
Hi there, I am so sorry to hear about the trouble you've had with multiple providers displaying inaccurate insurance and availability information. Providers are in control of the information they display on their profiles, so we would like to follow up with these offices. Please give us a call at (855) 962-3621 at your convenience so that we can ensure this isn't an issue moving forward and that you are able to get the care you need- The Zocdoc Service TeamFor my fellow young adults… YOU NEED THIS APP!!
I’m 19. My parents didn’t teach me much about scheduling appointments or finding a good doctor. This app is amazing, it’s so easy to use and perfect for anyone. I’d recommend this to any young adult, it simplifies things so much. You can find doctors through specialties and read through reviews to pick one that’s right for you. Scheduling appointments is a breeze, and the app can even add your appointment to your calendar, which my ADHD really appreciates. Uploading insurance takes 5 seconds. Overall, 10/10, this is a must-have app for anyone and everyone.Show lesssarahkgram
Don’t get specific
Useful unless you need to narrow the search by something like area (video appointments apparently negate area restrictions, even 2000+miles away?), insurance (maybe they used to take it, but presently? Nope.), doctors that treat children (they may, they may not), or doctors accepting new patients (even when it says they are, they probably aren’t). They also give you no way to contact the providers directly, you have to just make an appointment through the app and wait for the provider to contact you. I’ve had four appointments cancelled because they either don’t treat children (when I specified in the “filters”) or because they aren’t accepting new patients (when their page said “accepting new patients”) and wasted literally three weeks because I have to wait to be contacted, instead of giving me a number to call the office and ask them for accurate info.
All in all, google is easier.Show lessQuarktheduck
![[solidcore]](https://is1-ssl.mzstatic.com/image/thumb/Purple221/v4/5a/4f/73/5a4f7316-94af-7b6e-9096-295ae6a633ad/AppIcon-0-0-1x_U007emarketing-0-7-0-85-220.png/90x0w.webp "[solidcore]")