Leave a Review Zocdoc
Avoid using this at all costs
If you want to avoid paying horrendous surprise fees then avoid using this app and just find a provider through your insurances website. Every time I’ve used this app for a doctor (it’ll say yes the doctor is in network) they NEVER are or I have to pay a PREMIUM bill for whatever reason it could be my insurance but this isn’t the first time I’ve had this issue happen when booking with this app. My husband has the same insurance and doesn’t have this issue when he uses our insurances website for a doctor. There are no huge doctor bills or surprise bills for him. But when I use this app all of a sudden there’s a $200 charge or $500 charge that I had no idea of and it’s the doctors they choose to put in your network! There are too many surprise fees and bills it’s much safer to just use your insurances website to find a REAL in network provider. Save yourself the headache and spending hundreds on bills by just booking your own appointment by calling through your insurances website of approved doctors in network.Show lessLisaYerena
Developer Response
Hi there Lisa! We're sorry to hear this happened. We created Zocdoc to be the beginning of a better healthcare experience, starting with seamless appointment booking. I’m truly sorry your experience has been otherwise! Providers on Zocdoc have full control of their insurance listings, so we definitely would like to get a closer look and follow up with the Providers' offices if necessary. Please give us a call at (855) 962-3621 at your convenience so we can help get this corrected.Causes more problems when most providers use it wrong
Whenever I make an appointment through ZocDoc I follow up and call the provider to confirm. About 85% of the time through my experience, upon following up either the provider isn’t actually in-network despite it saying that they are in ZocDoc or more commonly the appointment I thought I scheduled isn’t actually available (and sometimes they aren’t available for months). When I callout the provider’s rep about this issue they seem like they have no idea why I’m frustrated and offer zero sympathy… and sometimes they get mad at me for explaining my frustration… this is usually after spending 10 - 15 minutes spelling out all the personal info that should have been provided by ZocDoc. Medical care should be more delicately handled vs victimizing patients (I know this seems dramatic but when dealing with certain medical conditions and then needing to deal with this mess - it really does feel violating). I love ZocDoc’s interface, all the info it provides, reviews, and such ease of use. Unfortunately providers seem to have difficulty syncing their system… and show no cares in the world about the inconvenience and confusion it causes. I think it used to be better. I’ll probably just use my insurance website, moving forward… even though it’s horrible… and just call providers directly vs attempting to schedule online.Show lesshensonism
Developer Response
I am so sorry to hear that this has been your experience using Zocdoc. I also would like to apologize for the lack of sympathy that was shown to you after you expressed your frustrations to the providers. We would love to follow up with these offices on our end as well since this should not be happening. At your convenience, please reach out to us at (855) 962-3621 ao we can gather more information. Thank you!Super helpful
I’m honestly surprised how good this app is. They showed me quality providers with reviews who were taking new patients and exact days and times they were available - many of them had openings the next day or week. It was easy to book through the app - I didn’t have to call or go to another website. I’ve tried searching for a pcp multiple times throughout the past year and when searching through my insurance portal or other search engines they would say the provider accepted new patients but when I called they actually weren’t still accepting new ones or the next available appointment was months away. After trying and failing to find one, I would just give up for a couple months then try again. I randomly heard about zocdoc when listening to a podcast (shoutout crime junkie) and I thought I’d give it a shot. I found a pcp and had an appointment booked for the next day. I’m honestly so surprised that it was so easy. I’d recommend to anyone.Show lessGrad student in a new city
Not reliable
I didnt think id have a bad review after reading all the good ones. But i tried it out and for me it just says pending confirmation for several days after booking a doctor. I have extreme phone anxiety so calling in the office to double check if my online booking worked is counterintuitive. If i wanted to call, id have done so in the first place. This app made me think i can book myself a doc without the anxiety for once which is largely the reason why i never go to ser a doc. Yes im weird, but im working on it in therapy. Anyways, since it never was confirmed i never got to see my doc and ended up cancelling. I’ll probably just go to an emergency room instead. I needed a quick turnaround and it seems this is better suited for apts booked out in advance or requires you to call and confirm. Not for me.Show lessballofanxiety92
What has happened to Zocdoc?
Used to be a major fan and in the last week, I have had two doctors appointments canceled by the physicians claiming that an ENT does not do ears but was listed as available for ear issues and the second appointment just got cancellation for due to what the message says it is a technical issue So what is going on? What is the use of confirming appointments with doctors that cancel after having booked the appointment weeks ahead? Unacceptable of any app but least of all one that we thought very highly of
Update: Just got the alternate appointment that I made after the ENT doctor I made appointment here and a couple of days before the appointment called me to let me know that while he was an ENT he did not do ears and
Today,just got to the alternative doctor I made last minute appointment with and was told I had to bring a referral to see the doctor - no where in the Zocdoc appointment section was I asked for the referral and I do have an ENT referralShow lessGikers
Developer Response
Hi Gikers, we're sorry to hear about your poor experience with multiple providers. Providers have full control over the information and availability listed on their profiles and are expected to keep it up to date. When you have a moment, please give us a call at 855-962-3621. We want to ensure you have a successful appointment and would like to follow up with these offices to make any necessary updates so that you can rely on our service to get the care you need. - The Zocdoc Service TeamSuch a convenient app
Let me just say, as a person who doesn’t have a lot of time to research and find local doctors, dentists, etc. in my area that can both see me in my limited free time and take my insurance, I have been beyond impressed by the streamlining of this app. Everything I need taken care of as far as booking appointments and follow ups is quick and easy, frankly I don’t how I used to do it before using ZocDoc. And the amount of medical professionals who are connected and available through this app is incredible, this is the future of appointment scheduling for sure! Can’t speak highly enough of this.Show lessKevin Heaven
Great map feature, not great for finding in-network
Literally the only reason I open Zocdoc is to open the map view and try and get a feel for my options regarding local physicians. If I try to find providers through my insurance website, I’d have to manually look up each address.
Unfortunately not all of physicians shown are actually in-network. Even if the app has them marked as such. I’ve had to cancel appointments on three separate occasions because the office called to let me know that that provider doesn’t actually accept my insurance plan
My general review for this app is: when it works, it works! And I'm very happy it does. But when it doesn’t work, it DOES NOT work.Show lesskristelle jean
Waste of Time
I downloaded ZocDoc with the hopes to schedule a virtual appointment to discuss anxiety. The first appointment I schedule was canceled the day before the appointment despite several confirmations and reminders because the doctor supposedly didn’t accept new patients. All of this should be in the initial intake forms. Then, I had a phone call scheduled for a set time to discuss other options. The phone call never came. Finally, I scheduled a second appointment through the app. Again, I received several confirmations and reminders. The day of the appointment came. I checked-in through the app and online. Both said the provider would be in contact with how to connect. 15 minutes before my appointment I called, and a ZocDoc rep said my appointment was canceled because the office was closed. Nothing was reflected in the app. I asked to speak with a supervisor, one was wasn’t available. Not only did I never get help, they only heightened my anxiety.Show lessKristy.A.D.
Wasted my time and delayed the process of getting the care I needed
ZocDoc did not show me the majority of obgyns in my area. When I tried scheduling an appointment with one of the doctors the app did show me, the office never received information about my appointment I scheduled through ZocDoc. I eventually had take time away from work to schedule with the office over the phone causing my appointment to be delayed by several weeks.
After communicating with my insurance, I was able to find more than 10x the amount of in-network obgyns in my area and could actually find one at a convenient location with more availability.
This app wasted my time, caused unneeded anxiety and delayed the process of me getting the care I need. I will never use again and tell everyone I know not to use it.Show lessKristin_Phx
Best experience ever
This app has helped me booked EVERY single one of my health appointments . From doctors to psychiatrist and dental appointments. I am new to scheduling visits since I’ve never done it before .I am able to view open scheduling times and pick one that fits for me - same day! Or whenever one is open. After each appointment is set , the office of which I set the appointment will call or send an email to confirm. One and done . Great . I can enter in my insurance and that app will help me find insurance that works with MY network . Has never failed . Keeps me up to date on my health and will remind me when a check up is due . Thank you .Show less07/07/2001
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