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Why Even Upload Your Insurance Card???
App is user friendly enough, but NEVER ONCE has it given me a doctor in my network. If you have great private insurance you might be fine, but if you have Medicaid like me expect to get a “sorry we’re not in network” after you show up at the appointment. Even when I select “Medicaid” I had to get to the doc before they told me they were out of network. Some of the docs are even nice enough to call ahead of the appointment and let you know.
What is the point of uploading my insurance card if you’re not going to give me docs in my network??? I’ve tried to use this app for a year or two for various health issues, and have never successfully booked a doctor in network, and had to pay out of pocket for the visit once or twice.Show lessStephenBolles
Bad system
I don’t like this service but it is how to get appointments so I am stuck with it. Tried to book an appointment that was confirmed but then they canceled it. Tried again, confirmed and canceled. No reason why given. Finally found out it was because that doctor didn’t take our insurance so rebooked with another office but couldn’t book at the time I wanted because the system was still showing the appointment that they (this service) had emailed me was canceled. Had to book at a less convenient time because it would not clear out the canceled appointment. Then I got a text this morning reminding me of the canceled appointment from this service so has to call the doctor’s office to make sure it was canceled since this service did not respond. Like I said I don’t like this service but am stuck with it.Show lessMyReview2468
Lacking significant information, poorly organized
This site has one choosing a specialist, but including a wide range of physicians who are outside of the specialty range. E.g., pediatrician is listed when seeking an orthopedic surgeon. No where does the skimpy data provided indicate this doc is an orthopedic surgeon. Especially not when the person to be seen is a senior citizen!
Nor does it discriminate/refine the data search to identify any details re the physicians, note their credentials, area of surgery expertise (e.g., upper or lower body), where they perform surgery,etc.
I do not think it is at all prudent to tell the person seeking a doctor to have them take a picture of that person’s insurance card. With wide ranging identity theft issues around the globe, this is a thoughtless request to make. In addition, your first suggestions are so-called ‘sponsored’ docs. Yep, put your advertisers first in line. Never mind where their business is at, no details re their qualifications.Show lessf/u135
Great App for people looking for new/closer doctors
I love the convenience & how you get to read honest reviews from past patients about the doctors performance & behavior during times of examination. I like to google maps the location & look at the street view so I get an understanding of the area and parking availability. It’s so easy to use select the type of doctor you require (they cover a wide variety of not all services), you put your location or general area, the date you’d like to be seen and your insurance provider & it gives you the option to put your whole insurance card or to just list what kind of insurance you have if you have concerns with misconduct or doctors billing insurance. It’s unbelievable how easy it is to schedule/ Cancel/ change appointments without waiting on hold with reception. A little warning depending on your location you may experience a lack of professionalism or an increase waiting time or have a very small reception room that fills up quick so just keep in mind the area your doctor is located & please read the reviews for the doctors because some of them can be real creeps with shady business locationsShow lessZayBando
Doctors having issues with Zocdoc
For the second time now an appointment I made through Zocdoc, appointments Zocdoc said were confirmed, never went through to the doctors. Both offices had told me they’ve been having issues with Zocdoc. Both of these occasions happened at least 6 months apart, so the issue is still happening and will likely continue happening if it hasn’t been fixed in that long of a timeframe. This app has one main job and it can’t even do that properly. I love how easy it is to find a doctor, but if I can’t schedule my appointments on there when it tells me I can, what’s the point of the app? This needs to be fixed. Thankfully I have enough medication to last me until the newly rescheduled appointment but if this were to happen to someone who scheduled an appointment just in time before their meds ran out, they’d be in trouble. This is an app for medical purposes which means it’s crucial not to have such a large bug like this. Please fix this issue, it could really hurt someone’s life.Show lessLeddywap
Developer Response
We are sorry to hear that you have had trouble with appointments that you booked on Zocdoc. We do inform all of our providers just as soon as a patient schedules, but it sounds like that information is not getting through to the right person. We could not agree more that this communication is vital to the care of any patient booking on Zocdoc. Please give our service team a call at (855)962-3621 so we can do some troubleshooting and be sure to get these issues resolved for these practices.Delete or update reviews.
I had an appointment with a doctor (Alejandro Mora) two months ago, the first visit was fine, i asked them if they could recommend me a Nutritionist, but they said “you don’t need that, we can help you”. Well, they were wrong, they don’t have any idea about Nutrition. I told them my diet during the first visit and they said “you are good”, then they told me that i needed to make another appointment for nutrition. Basically, I paid $75 dollar for my second appointment and just to hear exactly the same that i heard in the first appointment.
I learned my lesson, next time, i will find a professional (Nutritionist).
Well, my issue with this app was that i wanted to delete my 5 stars review that i wrote after my first visit with this Doctor, because i was very disappointed in the second visit, i send an email to zocdoc asking if it could be possible to delete the review, but they never have responded. So i decided to delete my zocdoc account.
period.Show lessIvanboyka
I think the “Psychiatrists” on ZOCDOC need therapy for not helping a child..!
I never thought it would be so difficult, especially during the pandemic ( Covid-19)... to find a PSYCHIATRIST on this “amazing APP” to simply help my daughter (a child) adjust & reduce her previously prescribed ADHD rx. Her pediatrician is great, just happened to be away right after the New Year and I’m having an upcoming surgery , preventing me from taking her to her Pediatrician in following weeks. She’s due for a simple refill & we want to REDUCE her milligram on ADHD rx.. not increase it!
Not on ZOCDOC... I have either encountered a Psychiatrist stating his fee is $500+ , just for that visit..(since our hlth ins. was not in ntwrk)- Insane fee, for dose reduction. Then there was another out of network so I didn’t know how much (& the 1 in network, her office sent text canceling appt. for tmmrw, bcuz my daughter not assigned to their primary care?... what’s the point then....? You’ve been useless ZOCDOC, I’d understand a fee, $500+ is nuts! No wonder he’s always available 😂Show less27thLetter
Developer Response
Hi there, we are sorry to hear you are having trouble finding a psychiatrist on Zocdoc for your daughter. Our providers are in full control over their pricing, but we are happy to help you find an in-network doctor. Feel free to give us a call at (855) 962-3621. -The Zocdoc Service TeamZocDoc is probably the only aspect of the healthcare industry that has a good user experience
I heard about this app on NPR. When I learned of it, I was surprised that it hadn’t struck me just how irritating the experience is to schedule a doctors appointment, especially if you are new to an area and are looking for a new primary care physician. The app is easy to use, and allowed me to book appointments far sooner than if I had to call a bunch of doctors offices and ask for their availability. Absolutely no complaints with this app, and the feature that lets you input your insurance provider to only show in-network doctors is absolutely fantastic.Show lessnick.ray11
Constantly problems and glitches
First major problem is that it NEVER has my insurance information saved. I can’t tell you how many times I’ve rescanned my card or manually entered in my insurance information, it almost always asks me to do so again before booking an appointment. The second problem is...I can rarely BOOK an appointment. The majority of doctors I try booking with, whether they be new doctors or doctors I’ve been a patient of for years, they booking system will show they have no appointments. Not for a day, or a week, or even a month, there are just no available appointments EVER. And I have called and made appointments myself, so I know it’s just a glitch and not that most doctors I need to see are inexplicably booked through eternity; but I don’t *want* to book by phone, that has been incredibly difficult lately as well, I just want the app to WORK.
And yes, I have un-installed/re-installed it at least half a dozen times, no change.Show lessRockLives
Pretty Pleased but One Issue
I’ve booked two appointments and it was pretty great I have to say. The app is easy, intuitive, and way better than cold calling different doctor’s offices. However, I have a point of feedback for the developers- in the app there is a “browse doctors nearby” section and the very first person to show up for me on that list is an NP. I think it’s very misleading to list nurse practitioners (and PAs) under a list to find doctors because there is a vast difference in training and expertise between physicians and midlevel providers. I think it’s fine to have them on the platform but please have them listed in a separate section where they aren’t lumped with doctors because they aren’t doctors. It’s misleading and honestly unethical to patients since many will think they’re going to see a doctor when they aren’t. The huge differences in training are not made clear to the end user.Show lesstheknappkin
Developer Response
Hi there, thanks so much for bringing this to our attention! I do see the issue you are referencing and have already contacted our developer team to see if we can correct this. We are always on the lookout for any issues on our site and are constantly working to improve everyone's experience. Please feel free to reach out to us at any time with any other issues you may run into. Our direct email is service@zocdoc.com
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