Leave a Review Zocdoc
Failure in communication
It’s the second time that my appointment was canceled by the Physician, mind you an hour prior to the appointment. The first time it happened, ZocDoc decided the warn me that my account will be suspended if I don’t show up for my appointment, which I did, but it was canceled by the medical provider. Ok?! Why am I being warned? Yesterday, I took leave from work, using sick time and less than hour prior to my appointment, I’m called that the doctor has an emergency and needs to cancel all appointments. I’m a human being with compassion and didn’t make a big deal about it. It’s an emergency after all. However, ZocDoc decides to suspend my account because I failed to go to my appointment. So you know what, I’m not forced to use your services and you just lost my business. You make a percentage from the public using your app; so find yourself someone else.Show lesslillsa
Careful
Zocdoc has a notes section in which you can type a note for your appointment. This note is not included in your appointment confirmation from Zocdoc and will not be provided by them if you have any dispute with a doctor regarding this note. A simple issue that can be easily resolved.
Response to Developer: Thanks for the quick response. Zocdoc support was clear that only the doctor’s office can view the note. They did not offer to get in touch with the doctor’s office on behalf of the patient. This can be avoided if you include the note in the email confirmation or make it available to the patient on the portal. You can appreciate the “hazards” of allowing only one party access to the notes. If the doctor’s office does not wish to share the content of the notes with the patient, it becomes a long drawn process. I hope you will incorporate this at some point.Show lessJokkdj3
Amazingly Easy
Absolutely wonderful having this app! I love that I can chose ANY doctor that I want, just based off of their availability. There is absolutely nothing worse than having to Google “doctors near me” and having to call each individual one to find out who can or has time to see you immediately! Oh, and if you don’t make an appointment with each one at the very moment, by the time you call back bc you wasted all that time calling every single doctor, just to realize that one was the soonest appointment and doctor available even though they are booked 3 weeks out at the moment, then by the time you call back to schedule that appointment, it’s already been taken!!! So now you have to wait 4 weeks to be seen!
So, basically, like I’ve said, this is an absolutely great app for SO many reason other than just what I’ve mentioned. I recommend this app to everyone I know for it’s easy convenience! Also nice that I don’t have to deal with calling and as soon as someone answers the phone, I’m not being thrown on hold before I’m even given the chance to answer them back as to if, “it’s okay to hold!”
So take it from me, this is a MUST HAVE app!!!Show lessJLavin4
Inaccurate
My first time using Zocdoc was for a therapy appointment, which I needed badly at the time. I put in my insurance and it showed me who was supposed to be in network; so I booked one who happened to be sponsored but had awesome reviews, showed up to my appointment, and was told sorry, we don’t accept your insurance, but we can see you for $350 an hour cash. So Zocdoc is allowing this doctor’s office, who doesn’t accept my insurance, to pay them to falsely advertise that they ARE in my network, and then trying to get people to pay nearly $400 anyway. SO shady.
I tried again for a different kind of specialist, and it will show me 2 specialists and then 3-5 completely unrelated doctors, followed by another specialist and then 5 more unrelated doctors. Will not let you filter out the unrelated ones, will not let you filter distance, and when you sort by distance, you get a ton of unrelated doctors. This app is such a great idea and has so much potential, but for now is honestly pretty trash.Show lessppull
Developer Response
We are sorry you have had so much trouble accessing the care that you need. Mental health in particular can be tricky. Please give us a call at (866)962-3621 if there is anything we can do to earn your trust and help you find the care that you need. - The Zocdoc Service TeamPleasantly surprised
I just downloaded this app Saturday (nov. 9) after it was recommended to me by my sister. I did not think it would make a difference and did not expect to even use it for appointments. If I’m being honest, I downloaded it just to appease my sister. BUT here I am with four doctors appointment set up, doctor appointments I’ve been postponing since September. This app is easy to use, accurate and syncs up with my calendar perfectly. I’m glad I downloaded it. It’s surprisingly effective. Best part is I get to fill out the paper work through the app instead of in the doctor’s office.
Highly recommend.Show lessMs.TAHA
The best way to book an appointment.
I’ve been using Zocdoc for 4 years now and I absolutely love it. I’ve been able to find wonderful health professionals that we absolutely love. It’s great because it’s an easy and efficient way to book an appointment, you no longer have to call the office and wait forever for someone to pickup the phone. Everything is done online. Only caveat is that it depends on how fast the medical office confirms your appointment from Zocdoc... so sometimes it can take a few hours before they even see that you made an appointment on the app. But that’s only happened once or twice, for the most part my appointments are pretty much confirmed right away and I’ve been able to see doctors same day which is so rare! I’ve told all my friends and family about the app and they love it too!Show lessCocoGavin
It saves me
This app saves me. I don’t look for appointments anywhere else now. So far I’ve been having good experiences with doctor I found in this app.
They should allow you to modify your appointment. Because lot of times what the app shows it’s not what the doctor really has available so office calls you and change date or time but you keep receiving notifications for wrong days that can get you desperate if you forget you changed. And also once I had to cancel one doctor but then ended up going at another time but my appointment was showed canceled and I couldn’t review the doctor.Show lessHellensn
PROVIDERS INFO IS FALSE - DO NOT TRUST
Used this app to book a doctor that advertised himself as in network. Went to the doctor, paid my copay and left. Months later I got bills in the mail for $200,$300,$400. Apparently they were advertised as in network when they weren’t. I then learned this same docto was extorting other friends and colleagues on the same platform. When I contacted ZocDoc I bugged them for months - they did nothing, even though each provider signs a contract saying they will tell the truth about whether or not they’re in network. Disappointed such a great idea cares so little about patients and clients. This is one of the very many things wrong with healthcare in America.
UPDATE: they wrote back to me on the App Store saying to contact them and they’ll help me out to fix this. I’ve legit been contacting ZocDoc for help since April (it’s July) and they tell me they haven’t been able to reach the doctors office for 4 months. I wish I could believe that.Show lessMake us suckers
A dream come true
Making medical appointments the old fashioned way was a nightmare. I had doctors that made me call their mom or other during very specific hours of the day. Who has time to “book an appointment to book an appointment”. ZocDoc is a dream come true. It makes it easy to find a last minute appointment 24/7. No need to wait for an office to open. It also tells you if the doctor takes your insurance. I found a new favorite doctor by using zoc doc. Also the app automatically adds the appointment to your calendar so you don’t waste time tapping things in. I highly recommend this app.Show lessGadgetholic
Great app but it still falls short.
I love Zocdoc, it’s beneficial to me and keeps me organized to when I have appointments. I receive emails and even texts to confirm or remind me of an upcoming appointment. With that being said, I don’t love the fact that you can’t tell which doctors will charge you what amount, which ones are ACTUALLY for your insurance and the rescheduling of appointments without your notice.
I came to this app to ease the trouble of calling every doctor and setting up appointments. It’s frightening enough meeting a doctor for the first time and...they’re terrible. They make you feel uncomfortable, insult you indirectly and/or their staff makes the entire experience even worse. What I got was exactly what I asked for. Easy to use, easy to review but there are still flaws.
I’ve had difficulty finding ones that take my insurance and then the issue of copay. You honestly never know what to expect. I’ve had them call me only to find out what I’m paying AFTER the entire session. For some it’s $15, others $30 and it can go upwards of $300.
The other issue is the rescheduling. I had one doctor completely inconvenience me by changing my appointment. That inconvenience led me to working on a day I usually had off and I ended up with a severe cold, forcing me to cancel majority of my other appointments.
In the end, it’s what you make of it. I’m just not a fan of doctors cause in the end they just want money.Show lessAyaniELF
Developer Response
Hey there, thanks for the review. We're sorry to hear about your unexpected experiences with our service, and we want to do all we can to help. We'd like to know more about these providers who have not accepted your insurance despite their profiles saying so. It's not easy figuring out how much you owe, but for copays and deductibles, we'd recommend chatting with your insurance carrier for more info. Scanning your insurance card via our app helps too! Looking forward to hearing from you. (855) 962-3621. -The Zocdoc Service Team
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