Leave a Review M&T Mobile Banking
Mobile app buggy for iPhone 12 user
Recently I’ve been having difficulty logging into the mobile app on my iPhone 12 pro. I tried the normal troubleshooting: uninstall and reinstall app, reboot phone, etc. and it still didn’t work.
So, I called tech-support this evening and explained the situation. He said that they had been having some bugs/issues with certain devices and offered to sign me up for the beta app that they are using to test fixes before they officially add them to the app. He walked me through the process and within minutes, I was signed back in to my account and could see the summary. Yay!
I was very happy with the quality and responsiveness of the support I received from the M&T tech team, and highly advise other customers to contact them when having trouble with the mobile app.Show lessG is Money
Developer Response
Hello G is Money - Thank you for sharing your experience. We are glad our Online Team was able to assist you. We will forward your compliment to the appropriate area. -Candi B.Convenient and easy to navigate!
The MT mobile app has been extremely convenient when I need to just check quickly to see if a bill has went through or a check has been deposited. Also, finding what you need is easily done with simplicity. I am a fan of this app compared to other banking apps I have used in the past I strongly recommend it.Show lessJ-Baylee
Loading screen only, app hasn’t been updated in years.
I got a new iPhone, app wont even load the login screen. I just get a loader that will run for over an hour, left my phone open to test it. If you cannot even open the app then, it’s obviously useless. I also keep hearing about M&T investment in technology with $50+ million investment in office space and all this hiring. This was the same app I downloaded over 8 years ago no obvious changes. Wasn’t good back then, is unacceptable now. Cannot imagine they’ve invested any money into this product, but glad they have a nice office space. I’m sure they could have spent $1 million with a small software company getting a nice app and saved $49 million and better served their customers. That doesn’t make sense in corporate logic I guess. 🙄Show lessleorue
It’s getting worse and worse.
I cant even login lot of times, especially when i need to quickly check my balance and transfer money. This app is the worst app when you least expect it to be. UPDATE: this app is unavailable to login more than any other bank app which is annoying. I hope it doesn’t continue. I have faced more problems than solution. UPDATE: Still the same, unbearable can’t check my balance when I need/want to, oh my goodness. It’s getting very very annoying at this point. I have a huge feeling one of these days this will delay me from lots of financial problems. And I don’t want to meet that day, I just want to login whenever I want, Why can’t I just do that ? My anxiety ahhhhhhhhhhhhhhhh!!!!!! M&T is not understanding whats really important here.
Loading forever. M&T please.Show lesshaidkxb
Your app stinks and so does customer service
Bravo to whomever wrote the long critique on June 2. Ever since you absorbed People’s United in Sept, it’s been a bit rocky for me too. App worked ok til this weekend (mid -Nov 22) but now it’s unusable. Keeps spinning around and won’t let me try again. Been going like this 3 days. Can’t log in. Tried Cust Serv by phone and just got Robot Runaround. Am trying again and if I don’t get proper service this time, LEAVING! Too much competition out there!
FOLLOW UP: finally got a cust serv person, who first told me that Apple’s latest update may be the problem cause. Then she turned around and said to update (which my iPhone supposedly does automatically) to 16.2 . At least that solved the problem, though circuitously. Maybe post this info as an FAQ answer?
She was unable to order checks for me, though she tried. Odd.Show lessHope pearl
Developer Response
Hello Hope pearl, Sorry to hear your are having difficulties with the mobile app. We recommend calling our Online Team at 1-800-790-9130, and they can troubleshoot with you. If after speaking to them, you still need assistance, please email carecenter@mtb.com and include your full name and phone number. We'd be happy to reach out. -Candi B.Hasn’t worked since I got a new i phone
* update on fix*
On iPhone go to settings- scroll down to m and t app. Toggle “clear all app data” on. Open the app from the main screen. It has worked fine ever since.
I went through tech support with m and t bank, Apple, and the phone carrier to figure out why this app will no longer work. Still no solutions after two months. When it worked, it worked well. Now I can no longer do banking on the go, which is very inconvenient.Show lessJustaguy323
The app doesn’t load
Since the merger with Peoples, my banking experience has been less than satisfactory. Calling customer service leaves you waiting on hold for literal hours (6.5 today). The app doesn’t load no matter how many times it’s deleted and reinstalled. If a company is going to take on a massive number of new clients they really should be able to PROVE they can handle the business influx AND when problems arise, they have to be able to have enough staffing to support the customers. If things don’t improve, BBB will hear from me, and I’ll take my business elsewhere. Get it together, M&T.Show lessvermont bankers
M & T is running on eMT
Update: Security questions should be asked when signing in from a different device or to reset your user name or password. What is the reason you ask a security question every single time one uses the app with Face ID enabled and FROM THE SAME PHONE. Isn’t that the point of registering the phone??
App crashes every time I go to pay a bill. You’ve been sending constant communications on what we should do to “get ready” for the transition. Well what exactly did you do to get ready?? You couldn’t handle the volume of web activity online as the site was “unavailable” for hours, and the app is obviously not ready. Well WE READY, YOU are clearly not.Show lessmeye2sense
This M&T app needs work
I was just transitioned from People’s United Bank to M&T. The People’s app was intuitive and very easy to use. It was solid, never crashed. I don’t have much confidence in this M&T app so far. First, I’m unable to pay any bill. When I select “Pay Bill” the app crashes. Second, the display is awful. The iPad display is the same size as my iPhone. I haven’t tried some of the other options yet but I find that I’m avoiding this app and going to the online web app instead. In that case if I log into the site and then go to another screen to check something I’m automatically logged out causing me to have to re-log in again. SO ANNOYING! I think the developers should have to actually use this app themselves to understand the frustration.Show lessJulskovac
Wouldnt trust its math
It works fine; shows your balance between various accounts you have, let's you see transactions, let's you transfer between accounts, offers zelle, and many other features. My issue typically happens when i do an online purchase and that issue is showing an after payment balance and then later showing a totally different balance and still using every transaction leading up to to justify it. It does balance itself out eventually but has caused me to go under most of the time when it does (which is frustrating because my card is setup to not go under). So while the app is useful, i still advise writing out your balance and transactions and then doing the math yourself to be sure.Show lesscmathias
