Leave a Review M&T Mobile Banking
God this app is bad
I’ve been with M&T for a decade plus. The bank is fine. But, this app is atrocious. Between the constant service unavailable messages and losing fingerprint logins. All the way up to now on iOS 15, I’ve been dealing with this app failing at every turn. Now it straight up won’t log in giving the old unavailability message. It’s been this way for days and I’m pretty sure it’s just a generic error and the app is the culprit.
Deleted the app, tried clearing its data, I’m just fed up. All I want to do is deposit a check online. If I’m leaving the house during a pandemic I’m just heading to a new bank with a functional app. Nothing special about M&T that’s keeping me with them.,.Show lessZeromod
Fantastic App, But Online Banking Can Use a Facelift
I absolutely love this app! Great bank to deal with in Rochester, NY and the app always works for me. Clean, intuitive interface that isn’t distracting and just works and does what I need it to do. However, the online banking website is sometimes slow and can use a fresh new, more modern design and look & feel. Hopefully the online banking can be updated soon but the app is phenomenal!Show lessyunasteven
Important issues with app- won’t load
You need to get bugs taken care of. I have an iPhone and it is good enough to handle everyone’s apps but yours. This app only opens on the App Store which isn’t secure. I’m guessing that might be why I was Hacked? My identity was stolen earlier this year. I felt as though I was having a heart attack talking to your staff by phone. They could not answer any questions about the app and was it Able to be hacked? It is an important way to do business. FYI your customer service used to be better, have you hired a third party?Show lesshappy151
Going on day two of not working
Iv had this app for a few years and it’s been okay but there have been several times that for no reason I can’t log in. It’s been saying unavailable for two days now. This is a bit ridiculous and extremely unreliable. Iv had to go online and log in several times which isn’t the end of the world but if I wanted to do that I wouldn’t have the app at all. I use the app for easy access on the go and this has been super frustrating and annoying that I can’t use my app. I hope this gets resolved ASAP.Show lessveryfrustratedperson123
Love it!
I’ve used other banking apps and this one is by far the easiest to navigate. I love how accessible it is. I love that checks ate able to be deposited immediately and that the funds are truly immediately available. I’ve used the Zelle features and found them very useful though that part did take a little more effort on my part to complete the transactions. Over all a VERY useful app. Thank you!Show lessJen<3Morgan
Mobile deposit never works
I’m not one for hyperbole. Whenever I try to deposit a check on the mobile app, it does not work. I don’t try often, but I cannot remember a single experience where it has worked. I try to for days before eventually going to the bank and depositing there. It’s disappointing. Other than the that, the app is fine. It’s pretty standard.Show lesstorib0o
Updated review
Initially this was my review on the latest update
**Can’t use the app until it’s updated. So I dutifully follow the rules and update it, and now it won’t open. Attempts to open, and then shuts down. Fantastic. 😕
However, I had decided to first give it the benefit of the doubt closing all other apps, soft reset- nothing. I then deleted the entire app and reinstalled it - and it’s totally fine. Additionally, the developers contacted me via email and then called to ensure it was in fact working now. Excellent customer service.
I’ve never had any difficulty with this app before, I’ve seen other reviews that are negative - but it’s never been my experience. I would say that 1 issue for a brief period has actually been my only problem with M&T, and I’ve been with them for almost 20 years - including while I lived in TX for 6 and now SC. Good bank, app working fine 😊Show lessTankasmom
Developer Response
Hi Tankasmom, we are sorry for the disruption you’re experiencing and want to assist. Please reach out to us at appfeedback@mtb.com and include your name and phone number as it appears on your account.Needs improvements
I really like the convenience of logging in M&T bank app to look at my balances. This app has awesome features like alerts, check deposits, money transfers between accounts, Zelle. I love the money smart feature. My only problem with the money smart feature is the reoccurring error of connection I have with one of my accounts. Shows inaccurate information. Fix bug and I will change rating from 3 stars to 5. Other than that, I approve of this app and I do suggest it to friends and family. I personally use the app everyday. UPDATE: M&T app has fixed the bug. The information has been fix and shows accuracy information regarding to an account on the money smart feature. Keep up the great work guys!Show lessPrimo Flako
Developer Response
Hi Primo Flako, we are glad you are enjoying the mobile experience. Your feedback is important to us and if you’re willing to share more details, we’d appreciate it! Please reach out to us at appfeedback@mtb.com and include your name and phone number as it appears on your account.M&T Banking Account
I love M&T! I have never had a problem with talking online with someone over any issues that I have had, or even going inside to the bank location near me. The app layout is simple, but perfect. Nothing more or less than needed. You can check your checking, savings, loans, even the M&T credit card if you have one. Nothing but love for this app!Show lessDonavin H
Decent app
This is a decent banking app, nothing too exciting. It often says mobile banking unavailable when I try to login. I usually acknowledge the notice and then it allows me to login. My biggest issue is the 5 min “inactivity”logout. Just because I haven’t changed pages doesn’t mean I’m inactive. If I’m scrolling through my account history or payment history after 5 mins it logs me out bc I haven’t changed pages. The fix would be to give a 30 or 60 sec warning and have the user acknowledge they’re still active to remain logged in.Show lessOCFD
