Leave a Review M&T Mobile Banking
I Can’t Log In
The app has been or no use to me for the past few weeks. No changes have been made to anything on my phone or to my account, however, I can’t get past the log in screen without the ‘temporarily unavailable’ message. I like the app overall...if it even still looks the same as when I was last able to use it. I think M&T is doing a good job at implementing useful features. The digital experience is very important when it comes to banking.Show lessTomiAliciea
It can be a good App.
I would really like this banks app if it worked. I cant transfer money or add a bill to pay. I haven’t even tried depositing a check through the app yet. I like how you can add multiple banks and see how much you have in all accounts even credit cards.
I just wish it would work because this would be the app I like the most out of all the banking apps there are. I’ve been trying different banks to pick the best one and I just wish this one would work. I really like it but Id have to leave banking here if these problems don’t get fixed.Show lessKarenldiaz
Very annoying. Designed for phone, only!
I check transactions and balances regularly. I also need to transfer between accounts. However, the developers of this app were simply lazy! Every other bank or credit card app I use lets me use it in landscape mode on my iPads. THIS ONE DOES NOT!
I use a keyboard on my iPad Pro. It is very annoying to have to unplug it and tilt it on its side to view it. In addition, it has a static size, clearly for phone screens, only. As a result, unlike all my other bank apps, I cannot sign out without searching for “Logout” or “Sign out.” All the other apps have that at the top, not below the screen. This makes the app a potential security risk!
Therefore, unless I’m accessing it with my iPhone to check to see if something has cleared only, I will only use a full browser window! Every app development program I’ve seen or worked with can automatically optimize an app for multiple devices. Why they didn’t bother to do so with this app is beyond me!Show lessDragonscar
This app is the definition of frustration
1) I have never heard of this bank until they bought my mortgage. 2) I’ve never encountered so many issues when trying to give someone my money. Everytime I log on to the app it’s down. Every freaking time!!! I’m always on the go so writing a Check or going online is not always feasible so I rely a ton on apps. At least that was true until I had to deal with M&T. 3) In less than a year I’ve had to pay a day or 2 late at least 5-7 times because there was some issue with the app!!! This app is horrible!! Literally every app I have works better than this!! If I had a choice I wouldn’t bank here and I definitely wouldn’t use this app!Show lessfridgebig95
App is as bad as their customer service!
What gives with the mobile deposit feature? I tried 27 times to deposit a USPS money order, following the instructions of placing the check against a dark service blah blah blah... front of check: success ✅ back of check: success ✅ continue, ohhhhh, we’re sorry. We couldn’t read your check.
Call customer service and the condescending lil’ shister tries to tell me its operator error, or my phone camera. So. I deposited a check into BOA. Oh, look, that works! Deposited a check into a credit union we have. Oh, look, that works! But sure, M&T, blame me (insert GIF of Jennifer Lawrence giving a thumbs up while sarcastically saying, “okay”). I. D. I. O. T. S. And the App stinks, too.Show lessmuncylane
Depositing a check doesn’t work
I love the app the only issue I have is the mobile deposit. It almost never works and I have to try over and over and over and over and over and over and over and over again for it to go through. I’m almost considering switching banks to another bank that has the same option for mobile deposit. I hate That the mobile deposit doesn’t always work, I work at night and I get paid on Sundays so no banks are open and I don’t feel like driving to the bank at 2 o’clock in the morning to put my check in and have to wait three days to use my money. At least with the mobile deposit I have an option to have my money available to me right away if I need to use it. When the mobile deposit works. It always says it can’t read my check it’s not picking it up this is very frustrating. Hopefully this is something that you guys can fix before I switch banks.Show lessnickchrisgracenicholasme
Too many upgrades
I agree with the person above:below? Too
Many upgrades and why forcing the new upgrades all the time ? The app is down quite a bit and you should be able to deposit a checks anytime and not only during banking hours. I bank with Bank of America as well and no issues there , hardly any upgrades , simple and app works all the time. I usually support smaller Banks but I was never happy with the merger or buy out of Hudson City to M&T , thought customer service went down , unfriendly and the Board of Directors of M & T used the merger to elevate them selves with big ads on the Lincoln Tunnel and other money waisting promotions. With what money did they do them anyway ?Show lessFabianzone
Needs some serious improvements
All I want to be able to do is use this app to the fullest extent of it’s supposed “ability” but I can’t even do that. All I can do is log in and go to the main page and see my checking balance and my savings balance. Every other thing I try to do, whether it be deposit a check, transfer between accounts, or use the built in Zelle feature, comes up with the same message: Mobile banking is temporarily unavailable. “We are sorry for the inconvenience.” I’ve had this problem since the day I downloaded this app (about two months ago) and I figured it would be solved within a week or two but the issue has persisted. I’ve tried everything; resetting it, uninstall and reinstall, etc etc. NOTHING WORKS!!! Please make it so I can at least deposit a check or something because this is too much. The company I work for does not do direct deposit due to it being a locally run business with a whole lot of employees, so having to go to the bank and deposit my checks every week is really annoying, especially when I should be able to just do it through the app. The least you could do is roll out an update sometime in the near future that addresses this problem!!!Show lessyung tater
Works Sometimes
This is a basic banking app, which is fine. It does what it needs to, when it wants to.
The reason I'm writing this review, though, is because of an issue I've found while trying to access banking while connected through VPN or through my home firewall. When attempting to log in, I get a "Mobile banking unavailable" error.
Best I can figure is that M&T uses an insecure protocol which is blocked or filtered by my VPN provider and by my firewall.
Unfortunately, this means that in order to access my bank accounts, I have to switch to a non-vpn cellular connection, which is very insecure. 4G is known to have over 50 exploitable vulnerabilities. Meaning that anyone with enough skill can steal my login information at any time they feel like it.
You would think that a bank would want as much security as possible for their customers. Clearly M&T has no regard for that, even offering to charge you extra for account security features. Security shouldn't be optional.
I will be switching banks unless M&T can convince me that there is some resolution.Show lessAman245
Too many avoidable issues
When this app works, it’s fine. Nothing fancy but it lets you check your accounts, make transfers, etc. My gripe is that seemingly minor issues occur far too often. Half the time I go to use the mobile check deposit it’s down for some reason (And I use it at most three times a month). Sometimes I can’t even log in at all from the app (says online banking is “unavailable”)but I can from a computer. And just now, the thing that compelled me to write this review, I tried to log into the app to check my account quickly and the app is telling me it needs an update even though it’s fully updated. Fix your app please, it should not be this frustrating to use a basic banking app.
Update 3/6/19: And, it’s happening again. PLEASE STOP FORCING THE APP TO REQUIRE AN UPDATE BEFORE YOU ACTUALLY PUSH THE UPDATE OUT IN THE APP STORE!!! This is the second time in about a month that this has happened. I just want to check my account and the app is unusable because it’s requiring an update that isn’t actually available in the store. Been like this for over 2 hours and counting. This is ridiculous. This should be common sense. Make the update available through the store first, THEN require the app to be updated. This is the sort of simple thing that whoever is working on this app seems to consistently get wrong, and it makes no sense at all.Show lessJ.H.U.
