Leave a Review M&T Mobile Banking
Confused and nervous
I’ve been with M&T for a while now hand the app has been very helpful but now I’m worried that I’ve lost my accounts. I tried checking the app at 9pm but it wouldn’t let me log in on the app and on the computer it’s showing me that I have no accounts!?!?!
*** UPDATE ****
I do not know exactly why but my account information reloaded on the app after 11pm. All is fine but if the system is going down for maintenance or is having technical issues and informative email might be pertinent.Show lessRavenclass
App is broken!!
Submitted review and was told to call for troubleshooting. I called and after being on hold for almost 10 minutes was basically told there is nothing wrong. I get prompted to verify my account on every login now. I have never been prompted before so something is broke or was changed.
The setting buttons for notifications and touch/face ID do not work correctly either. I was told they were also working correctly when they are clearly not correct. I guess the users of the app don’t know anything…..
I have been a M&T customer for 22 years and now thinking about changing banks. I have a different account with Wells Fargo and their app works with no issues. Seems like it is time switch my accounts over.Show lessNiteowl644
App barely works I haven’t been able to log in for weeks
I was out of town and had the hardest time with the rep to handle business and use my card out of town. Then after speaking with a rep and having everything supposedly “fixed” I try to sign in and for the past 2 weeks have been told “we are unable to at this time call customer service” I have called the 1800 # and spoken with ppl who don’t kno what’s happening and also went into the branch. Atp what is goin on and why can’t I sign into the app or online period for that matterShow lessso upset nobody listens
Have banked with M&T since the start but leaving if they don’t fix their apps and sites.
The app always used to work fine. The latest push has made it so it is impossible to log into the app and adds over the top second form of verification over and over and over and over and over again - by email only not my cell - - even when I say remember my device and browser etc.
it’s completely ridiculous.
It’s 2022 M&T …. You took “text banking” away a few years ago. The user alerts preferences allow for my cell number but won’t work or send alerts by text - and won’t even allow phone/text second verification for use to login.
Even more the second verification carried over to the online browser access as well.
Further, I Re selected face enabled and remember my phone and browser and the app and online url ignore all settings.
I am totally down with security. I am not down with making access nearly impossible to the app. As I said - ITS 2022. Get with it M&T. There are a lot of banking choices out there that still give branch and online access in an safe and secure manner without limiting blocking and corrupting my access. I am NOT SENDING ANOTHER EMAIL TO M&T SUPPORT. I am posting this here for the M&T support for apps and internet access to see, respond to and fix the issues. Don’t ask me or any other Customer to forward our email. We have already done more than we should have ever had to do by taking the time to tell you the issue.
Level up M&TShow lessEm.jay.21054
Developer Response
Hi Em.jay.21054, we are sorry for the difficulty you’re experiencing. We’d like to try to help troubleshoot. Please reach out to us at appfeedback@mtb.com and include your name and phone number as it appears on your account.Know I am locked out of my account
I am locked out of my account over this stupid app two point authentication. It never sent me the text message which happens every time I use this app on my device. Get rid of this stupid feature. Go back to the old ways. 45 minutes to get my online account unlocked thanks to m and t bank poorly designed app. Fix it or I am taking my money to another bank. The apps push notifications is not working either. What ever programmer thought it was a good idea to use this two point Authenticator should know this feature is not secure. It’s causing large issues and causing more call volume when there system is broken. I getting tired of the poor customer support on the phone during lunch hours. This bank is not providing proper phone support.
I have been hung up twice since I called trying to unlock my account. I been waiting on the phone for 15 each call just to be hung up on.Show lessSportsman85081
Developer Response
Hi Sportsman85081, we apologize for the inconvenience and want to assist. If you’re willing, please reach out to us at appfeedback@mtb.com and include your name and phone number as it appears on your account.Deposit Checks
Nothing is as bad as this app when you try to deposit a check! It doesn’t allow you to place the check in the proper position to fill up the open rectangle where the check needs to be. It’s at 90 degrees off every time, up and down when it needs to be right to left. It cannot handle landscape on a brand new iPad 10.2”, 9th generation. I have given up with this app and must say whoever put it together needs to go somewhere else for a different line of work. M&T bank seems to want customers to leave their bank if one wishes to use online banking. Several other banks have great online banking apps that take a minute or less to deposit a check. With M&T one will waste too much time to do one deposit. I had three checks and gave up after the first one. Also, their limits on transfers into their bank are so low it doesn’t make sense. They were the worst bank that took over the previous one that went out of business. I would highly recommend not to use M&T mobile app unless they fix it.Show lessigiveuplookingforaname!
Developer Response
Hi igiveuplookingforaname!, we’re sorry you’re having trouble depositing checks through the app. We’d like to try and help! Please reach out to us at appfeedback@mtb.com and include your name and phone number as it appears on your account.Periodically have to deleted and reload App.
This is been an ongoing issue with M&T Mobile banking. I do not know if this is only with Apple products or also with droid but periodically you’ll open the app it’ll do facial recognition and then the app will never load the icon will just spin in the middle of the page and literally has Spond for days at a time. Then once I delete the app and reload it everything will work fine. Then out of the blue months later I’ll go to open the app and I’ll end up with the spinning icon again and have to delete and reload the app. As I said earlier this is an ongoing issue that has been the same for years.Show lessBnxsteve1213
M&T Mobile App
I am enjoying the mobile banking from M&T so much! It’s super convenient to
Be able to check balances, transfer money and deposit checks all right there at your fingertips! I am a very busy person and the mobile banking has made my life so much easier! It allows me to do all my banking without the frustration of taking time off work. Thank you M&T!Show lessThe Melissinator
Great Bank to be with
Have been with M&T for years now and they’re the best bank to have an account with. Very easy to pay my bills, handle my money transfers. Made it especially easier transferring from different bank accounts with Zelle. Since they have started working with Zelle, made it so much easier to pay back a friend for lunch, instead going to the bank and getting cash out. Just quick and easy and you see the money with minutes. Sending birthday gifts and holiday gifts to other people with no hassle!Show lessGibbs0417
Needs to show pending loan payment
In general, the app is great. I really wish that there would be a place that shows when you make a loan payment. Every time I make a car payment, I never get an email confirmation or see anything on any screen that shows a payment is pending. App only shows after a payment is made. If there is ever a glitch in the app and the payment doesn’t go through, by the time I notice it my payment would be late. This needs to be updated. Also would be helpful to have an option to cancel the payment as well.Show lessThe Wonderful Carrie
