Works fine for me
I don’t understand why so many people hate this app. It works fine for me. it even help me figure out that my furnace was using too much electric and wasn’t even working. By. Looking at my usage every day I fixed my energy over consumption by my heat and brought my bill back down to 1/4 of what it was. I use it for my bills and I pay using it every payment goes through fine. Not sure why others have issues. I also delete the app unless I’m using it to save space on my phone and I have no problem signing in every time.
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Great App
I see that this app doesn’t get very good ratings.
It has been very useful to me. There is daily, monthly and yearly graphs for electricity use. I download app after electricity bill was over $200.
Started to track hours of most electricity use and what appliances were used. Stopped using baseboard heaters, ceiling fan and closing curtains. Turned on fireplace and fan and started to notice propane and electricity consumption start to go down. Baseboard although did heat well used alloy of electricity, so started using low watt space heaters. Huge difference.
It’s a matter of what you want to accomplish. I was able to reduce electricity consumption by almost 30%. Not bad!
I like the app still playing around with when to make best use of electricity and what item really need.
Hope this helps…
It has been very useful to me. There is daily, monthly and yearly graphs for electricity use. I download app after electricity bill was over $200.
Started to track hours of most electricity use and what appliances were used. Stopped using baseboard heaters, ceiling fan and closing curtains. Turned on fireplace and fan and started to notice propane and electricity consumption start to go down. Baseboard although did heat well used alloy of electricity, so started using low watt space heaters. Huge difference.
It’s a matter of what you want to accomplish. I was able to reduce electricity consumption by almost 30%. Not bad!
I like the app still playing around with when to make best use of electricity and what item really need.
Hope this helps…
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Wish they’d fix it
I have not been able to access any of my billing information past or present. Not since June 2023. All it says is “online payment are ‘temporarily’ unavailable. But even my old bills/payments are unavailable. I don’t receive a paper bill and am not able to know about any unforeseen issues/changes until after the fact. I just want to use my app. Every time I call over the phone they to pay online or on the app because “they can use theirs just fine and see what’s on there.” I’ve even uninstalled the app and then reinstalled it and still not working. No point in having it if I can’t use it. Please, please fix this issue.
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User for 13 years
After recent app update app stopped updating total usage on Sept. 15 today is the 24th. I gave it a few days to refresh but no luck. Uninstalled and reinstalled app and that worked. I can’t get used to the new graphics in the chart, guess it’ll take time. On the home page the comparison calculations are never correct, ya think that’d be fixed by now. Overall I’ve enjoyed the app over the years. It’s not intuitive by any means but once I figured out that some of the icons are active and not just decorations I discovered the sleek and rich troth of info the app offers.
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SmartHub
Facial recognition has been removed (or otherwise doesn’t work) from the app. Used it since 2021, now it’s gone and no option to re-enable it. Can’t report a problem (Apple App Store says “no receipt” since it’s a free app), and developers website says check with your telecom provider… which I did and was told that the app never used facial rec… even though there’s a similar complaint posted 3 years ago. (I’m just a dumb ol’ IT professional with about 45 years of experience… what would I know??) Good luck to future users… make a note of your login credentials!
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Disappointed
I use this for BEMC in North Carolina. I like the app but there is a new aggravating wrinkle. They have been promising a new look for usage for about a month now on the first screen of the app. About three days ago there was a major change in how the data was represented for usage. It looked like it would be useful. It only lasted a day and now I’m back to the old interface and the nag screen that tells me the usage area has been updated. As of now I’m getting the old screens.
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Works Great!
Not sure what coolranch is talking about but he’s gotta be a weirdo with a screen name coolranch… but anywho this app works 100% not one single problem has came up. Couldn’t be any easier to use unless your the ones that have left reviews saying something is wrong, clearly it’s the complainers that are to dumb.
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Prepaid Billing
Everything is decent except the fact that it misleads u to think u have money on ur prepaid account for more than a day and then all of a sudden ur power is cut out and i check the app and im -$10 or more and this is more than one occasion it needs to constantly update ur balance instead of causing people more money just to get it back on when it said there was money on it one second and the next its negative
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Works good but…
Not sure what’s happened. I used to love this app and used it for years to pay my electric bill. I used face recognition to sign in, pressed a button to pay my bill, and within 1 minute I was done! Wonderful!! Suddenly, around a couple of months ago, I was unable to login. I had to call support for assistance. Now, I’m unable to see all of my accounts. 1 out of 3 accounts appear and for some reason I’m not able to add any accounts. I’ve called to try and rectify the problem but I have only met a brick wall.
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Usage data does not show any info
App login and other features are working however when I go to the usage tab where everyday usage shows up now there is no information showing up from last 3 to 4 weeks. Not sure what changed suddenly but this was a feature I tracked very closely and now I don’t get to this app anymore
