Can’t do all the things that are offered
I guess Wightman Tv internet etc being in Ontario Canada doesn’t use all the things the app offers. Can’t pay my bill here, there is nothing to change or add tv channels or internet . That kind sucks .
Great app for
keeping up with my electric bill. Only complaint is the pst several days the daily usage hasn’t been shown. In the area for it it just has two black dashes instead of the different colors for usage.
Face ID Login is a Bust
I get all my internet bills through this app. I don’t receive any of them in the mail and my login is face recognition. Therefore I really have no reason to remember my login information and I don’t have easy access to my account number if I need to reset the password.
One day the face recognition didn’t work. After that it stopped trying to recognize my face all together forcing me to use the regular login. I don’t have that info and don’t have access to my account number to reset my password. There needs to be an option to use face recognition on the login page at the click of a button rather than solely relying on it to automatically use face recognition when one opens the app.
One day the face recognition didn’t work. After that it stopped trying to recognize my face all together forcing me to use the regular login. I don’t have that info and don’t have access to my account number to reset my password. There needs to be an option to use face recognition on the login page at the click of a button rather than solely relying on it to automatically use face recognition when one opens the app.
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Convenient
App is easy to use. I can see my daily energy usage so of it’s super cold I can see whether the warmer days have offset or whether I should plan for a larger bill. Also nice to see long term comparisons. I’ve not paid a bill through it but it has that feature.
Bugs and more
Impossible to get to the “Disable Auto-pay” without first clicking to accept the terms of auto-pay. And if you do click the OK, then click the Disable Auto-Pay, you get a server error and are told you can’t delete auto-pay.
When signing up for auto-pay, the exceptionally long list of terms and conditions displayed cannot be printed.
The data display often lacks meter data from the prior day until late the following day. There seems no way to get the app to just refresh what is missing. Instead you have to tell it to re-download all data.
If the app is started in portrait mode on an iPad, it will not notice that the iPad has been rotated.
This app needs a fair bit of work.
When signing up for auto-pay, the exceptionally long list of terms and conditions displayed cannot be printed.
The data display often lacks meter data from the prior day until late the following day. There seems no way to get the app to just refresh what is missing. Instead you have to tell it to re-download all data.
If the app is started in portrait mode on an iPad, it will not notice that the iPad has been rotated.
This app needs a fair bit of work.
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Exactly what I’m asking for in an app like this
When I open it, it tells me what I owe. It walks me quickly and simply through making the payment. It immediately updates to show “no balance due.” It’s easy to navigate, and I’ve never had any problems. If paying all my bills was anywhere near this easy, it would be much less painful!
Seriously? Just fix the 2 issues.
Would be a great app but Is basically rendered useless simply because it does not do the two most important things and only reasons to have the app! You have already made the app... why not fix the 2 issues?? Why? I think we would all like to be able to set up a date for our bills to be paid automatically. I mean that’s what autopay means. Second, all the data in the world does not help me if I can’t receive alerts of some sort at a cost or usage I set. No one has time to stare at the app all day to monitor it. It’s almost like you want us to be late with the auto pay issue so you can charge late fees because it’s very misleading and you don’t want to warn us of overage limits we set so that we can rack our bills up sky high. Just fix it or move one...
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To all the people having problems at log in...
Uninstall the app and then reinstall. Just got off the phone with my power co reporting the problem to them that everyone is having and the fix was simple. Uninstall and then put it back on. Worked like magic on my iPhone 7 and google pixel
Good app but one small change will make it great
This app is a more convenient way of paying my electric bill but one small addition will make it perfect.
Add the option to input a date you want to pay the bill so you can set it up ahead of time. I have been late paying my bill by a few days (a couple of times)because I forget. If I could set up the payment date ahead of time I could do that when I’m doing my budget for the month and paying other bills.
Add the option to input a date you want to pay the bill so you can set it up ahead of time. I have been late paying my bill by a few days (a couple of times)because I forget. If I could set up the payment date ahead of time I could do that when I’m doing my budget for the month and paying other bills.
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Terrible login security
I can not believe that in this day and age with all the data & security breaches the only thing I can use as my user name is my email address. Horrible! My email address is out there on hundreds of websites and very likely on the dark web. None of my other financial and service provider accounts require using an email address as the user name. Most don’t even allow it because an email address is very insecure!!!! Also, the password can not contain even some of the most basic special characters. Another big whoops by the developers. Get with the times!!! If this is the type of weak security I can expect just for logging in there is no way in hell I will ever store something like a credit card number on it!!! Anyone with nefarious intentions can easily get an email address, break the easy-peasy passwords because stronger ones aren’t allowed and then they have all kinds of information about my utility services, where I live, what properties I one. Horrible!!!!
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