Offline for updates
I’ve never in my life tried to use an app that said it was offline for updates until this one. I didn’t even know that could happen. Why are the updates not in the App Store when ready? I have only a smart phone and it’s coronavirus right now so I’m not going in person and even if I wanted to their lobby was closed last I checked. Sure hope I don’t get a late charge or have my electricity shut off because of this mess
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Not user friendly
My electric company just changed to this format. There was no instructions on how to re set up auto payments. You can’t copy paste when setting new password. There’s no option to see password as typing. Then it tells you you have too many characters. 12-15 characters btw. Instructions to set up notifications are incorrect or the app is just not working when you go there. It has wasted a lot of my time. It doesn’t even show what date my payment is due so I don’t even know if my payment was made during the transition of changing to this type of format. I hope bugs are fixed and it becomes more user friendly soon.
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No longer works, do not waste your time.
Since the most recent update the app no longer works for me and I am unable to connect or log into any of accounts. I constantly receive a “unable to connect to server message” despite reinstalling the app and ensuring the setting are correct. Lucky for me I can still take care of these accounts via their respective websites however, it was convenient having them all in one place. It has not been working for over two weeks at this point.
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Malfunction
A little aggravated, I’ve been using this app for around 6 months and it’s been good to me until this week. I went to sign in, it not only logged me off but won’t let me back in. I’ve even changed my password and all. I used the same information, email, last name and billing number it then takes me to the change password prompt. When I go to change my password it tells me invalid match even though I’m typing everything correctly. I had to go to the website and pay my bill which isn’t a big deal, but I’m hoping you guys can resolve this issue through the app. Thank you.
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Its ok, but a lot conveniences has been removed
I like this app for paying my electric bill, but it looks like there has been some changes that removed a lot ways to conveniently make a payment on your account.
1. Biometric or Touch ID authentication has been removed (specifically speaking about IOS devices, don’t know about other devices).
2. No longer able to select credentials from the IOS password and account list so the password has to be entered everytime one goes to log in.
3. If one closes out of the app, for less than a nano second and then reopen after that nano second you have to enter the credentials again to log back in (I dislike this the most cause it’s a major inconvenience when I have to close out of the app for a sec to log into my bank app to get my bank information when I don’t have it in front of me).
4. You can no longer paste in banking routing and account number information taken directly from my banking app.
Maybe the changes were made to help make the app more secure, but there can be a happy medium between security and convenience. At least put the Touch ID and paste feature back.
1. Biometric or Touch ID authentication has been removed (specifically speaking about IOS devices, don’t know about other devices).
2. No longer able to select credentials from the IOS password and account list so the password has to be entered everytime one goes to log in.
3. If one closes out of the app, for less than a nano second and then reopen after that nano second you have to enter the credentials again to log back in (I dislike this the most cause it’s a major inconvenience when I have to close out of the app for a sec to log into my bank app to get my bank information when I don’t have it in front of me).
4. You can no longer paste in banking routing and account number information taken directly from my banking app.
Maybe the changes were made to help make the app more secure, but there can be a happy medium between security and convenience. At least put the Touch ID and paste feature back.
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The recent update is not good
I used to love this app but since the last update I can’t switch between providers or use any of the features of the app. In the old version I could switch between multiple PUD’s that feature is gone? I can no longer add, delete or change providers using the app. I have to uninstalled the app and reinstalled it and that is the only time I can access the home screen. Once I select a provider I am stuck on there site.
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App is junk!
After the last update this app doesn’t work properly, it shows data unavailable when looking at your usage. In order to get it to load, you have to clear cache which logs you out of the app and then you have to log back in. This app is full of bugs since update. You would think that with todays technology it wouldn’t take weeks to get the bugs fixed. This has been going on for weeks with no updates to fix the app.
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Old version was better
I loved this app for the last several months! Now with the most recent update, Nov 2019, I can only ever get my usage to show up about 20-30% of the time. And the app crashes about half the time. The format of the app is less user friendly. I loved the color coded usage colors. Red showing more usage and green being a low usage day. Don’t know why you would take that away.
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App was working fine until recent update
My app has not been working since I downloaded the recent update from a week ago. Other than that the app works just fine. But I do think we should be able to do more in the app to access our accounts than just pay.
Bugs fixed
Many bugs have been fixed with this app. There are a few still there (the usage tab sometimes does not load everything or anything at all), but the user critical features have been fixed. Most importantly I can easily pay my bill! I appreciate the quick support to fixing the app.
