Solar generation
Trying to figure out the total kWh that my system has produced. My solar system says 4500 kWh but the app says like 1800 roughly. I don’t know if I am reading it wrong or I can only get it off of the electric bill. I wish it told you actually what the solar system was producing or maybe somethings wired up wrong. I have one meter on the solar system and one on the house. I’m wondering if the system is wired up wrong. The meter and the solar app says 4500 kWh produced but the app SmartHub is saying something else half of that roughly. The SmartHub app is helpful though.
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Negative reviews misleading
I almost didn't download the app because of all the one star reviews, but I've been pleasantly surprised with how well this app works and the kind of data you can access. Some negative reviews are inaccurate, as an example, you CAN set a date for autopay and face ID works just fine for me on my iOS devices. Nice app, would recommend for sure!
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Constant log in issues
My app NEVER lets me log in!!
I haven’t been able to log in for months. It always says “there was an error connecting to the server”. I’ve deleted and redownloaded it- it still doesn’t work. I know my log in info so I know that isn’t the issue! Definitely needs to be fixed. It’s convenient because I cannot always go to the building and pay it there. Please fix it!!
I haven’t been able to log in for months. It always says “there was an error connecting to the server”. I’ve deleted and redownloaded it- it still doesn’t work. I know my log in info so I know that isn’t the issue! Definitely needs to be fixed. It’s convenient because I cannot always go to the building and pay it there. Please fix it!!
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Entirely Non-Functional
In the 4 months that I’ve had this app installed, it has never once been able to sign in. It hangs for about 30 seconds, then errors stating that it failed to connect to the sign in server and to try again later.
No such issues occur when logging in via web browser - mobile or otherwise. I had hoped that today’s update would address this, but unfortunately the minor bug fixes did not address the major functionality issue.
No such issues occur when logging in via web browser - mobile or otherwise. I had hoped that today’s update would address this, but unfortunately the minor bug fixes did not address the major functionality issue.
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Not working anymore
This app is not working for me anymore. It is not letting me change my Wi-Fi password anymore. It is not letting me reboot my router anymore and then the login is messing up really bad. Why can’t I go to the page to reboot my router and to change my password I used to could so what happened can you fix it? What is the point in having this app if I can’t use it for anything, it is not showing me maps. It is not showing me anything that is showing in the pictures on your page. My app is basically blank. I’ll let let me do is show me how much I owe. Can you please fix this?????
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Works great
It’s easy and convenient to pay and watch your usage. I started using the app to pay during Covid when the post office stopped delivering mail. I didn’t get regular mail for many months. But the app always worked.
INACCESSIBLE
I have not been able to sign into this app for MONTHS! It will not accept my face recognition, nor my password (even after changing my password)! I’ve had to go to my gas company’s website to do a workaround payment for the last 4 months because SmartHub will not work WHATSOEVER. My gas company tries to redirect me to this app every month I go to pay and I have to continuously tell the website I do NOT want to go to this junk app because it’s inaccessible. This is unacceptable for those who depend on this app for all of their bills. Luckily I only depend on it for one bill!! Absolutely infuriating.
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Horrible
This app is one of the worst apps I’ve ever had the displeasure of using. Much like the service provider core electric they are full of bugs problems and downtime. They both should be taken off the market and viable options should be implemented to help people who like to use apps. I am not one for app I am tired of technology ruling our lives but unfortunately we have no choice in this day of age. I am tired of the problems if app designers cannot fix problems then they should be taken off the market plain and simple. I would advise google Apple and Windows to think hard about taking this one off because it is not one that should be used or should be allowed to be used because it doesn’t work.
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Horrible App
The app is utterly useless. It will never log in no matter what. This has been a problem for tat too long and the company doesn’t seem to care because they are utterly useless too. The “app support” link goes to a page that cannot be found. It’s sad because this app actually used to work just fine then out of the blue they decide to make it not work and not fix the app. Wish I could give less than 1 star.
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It wasn’t broke.
This app has been working fine for years but now since you decided to “fix” it you can no longer print your bill. Also when you go to the pdf for the bill you can’t get back to home. You have to close the app and start over. I don’t mind doing paperless billing as long as I can print a copy of my bill. You have made this app totally useless as far as I’m concerned.
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