NOT USER FRIENDLY
Terrible on iPhones…doesnt configure Took over an hr to keep redoing & tapping partial boxes
TERRIBLE TERRIBLE TERRIBLE
TERRIBLE TERRIBLE TERRIBLE
Frequently Crashes
When this app works, it is great. It has really helped me track my energy usage. However, the app frequently crashes. It will either freeze when signing in; or I’ll sign in and then the app will immediately shutdown and close; I try to look at the app daily. I would say that it works about 50% of the time. Hopefully these types of bugs can be fixed in the next software upgrade.
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Great app but keeps crashing
This app is wonderful in showing daily usage, trend charts and for bills and payments.
However, it has a couple annoying bugs.
Every time you open the app, it gives the annoying popup for paperless billing even after making the selection. And the app keeps crashing whenever you switch between the apps.
However, it has a couple annoying bugs.
Every time you open the app, it gives the annoying popup for paperless billing even after making the selection. And the app keeps crashing whenever you switch between the apps.
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Suggestion not a review
Through the app we can let REMC know when we have a power outage. We need this option for fiber as well.
Now that more members have fiber we need an way to let REMC know when our internet is down. That way they can see how many are effected and try to pinpoint where the issues lie.
Today I’ve been without internet for 2-3 hours and don’t know if it is my router or a wider spread issue. When I report power outages I can see a map of the effected area. Would be nice to have that for fiber outages too.
Now that more members have fiber we need an way to let REMC know when our internet is down. That way they can see how many are effected and try to pinpoint where the issues lie.
Today I’ve been without internet for 2-3 hours and don’t know if it is my router or a wider spread issue. When I report power outages I can see a map of the effected area. Would be nice to have that for fiber outages too.
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App Crashes Over and Over
Where is this app going to be fixed? It’s been two years and the app continues to crash when trying to load. Some days it’s okay, other days it keeps crashing and doesn’t work at all.
I’ve tried on different phone and different iOS versions. My wife also has the same issue and has since the day we started using this app.
Dev, do QA testing and please fix this.
I’ve tried on different phone and different iOS versions. My wife also has the same issue and has since the day we started using this app.
Dev, do QA testing and please fix this.
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Won’t connect to the server so I can’t login
For almost a year now I haven’t been able to use the app because it always fails to connect to the server every time. I missed payments before I figured out that it wasn’t working. Especially since my electric company pushes real hard for me to use the app I’d like the app to actually work. I’ve updated the app and my phone, deleted and redownloaded the app. Any fix that’s been suggested I’ve tried. Even contacted my electric company to make sure everything works on their end. No matter what it doesn’t work
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Never able to dig in
Not sure what is up. Able to access account from web with no problems. But I have never been able to sign in via the app. It always just hangs, or reports comms issue
Does not matter if I am connected to WiFi or via the cell. Just does not work for me. Even after removing and reinstalling the app. It is a no go, and has been well over a year as I try every once and a while on the mobile app
Does not matter if I am connected to WiFi or via the cell. Just does not work for me. Even after removing and reinstalling the app. It is a no go, and has been well over a year as I try every once and a while on the mobile app
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It was great until version 3.12
I use this app to connect to my ISP. Ever since updating, I can’t enjoy the features that make this app worth using. Biometrics login is no longer an option. My internet connection speeds are registering at 0. All of my connected devices say they are “paused” (yet they’re working just fine on the internet that is supposedly running at 0mbps) and when I try to unpause them, it gives me an error message telling me to try again later. It’s all very frustrating when the version before was just fine.
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Login doesn’t work
My login works just fine on the website, however logging in via the app results in a very long ”Signing In…” dialog box before eventually failing with a “Sign In Failed - There was an error communicating with the server.” error. I’ve double and triple checked my credentials, and am pasting the same password out of Last Pass in both cases (web and app). Log in simply doesn’t work, making the rest of the app totally unusable. Tanner Electric is the service if that helps.
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Doesn’t work
My power company switched to this about a year or two ago I’ve only been able to log in once. Really useless, but I’m sure it has no problem gathering data from me off my phone.
Now I just call customer service or use their website. I’m wondering how much of my power bill is going to support this app that doesn’t work.
I’m done, it’s deleted off my phone as of today.
Now I just call customer service or use their website. I’m wondering how much of my power bill is going to support this app that doesn’t work.
I’m done, it’s deleted off my phone as of today.
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