Device Passcode
I downloaded this app, and I can’t type in my login info and it displays a message that I would need a Device Passcode with this app?!
What is this? If this is some additional software or hardware- why is this not mentioned prior to downloading the app???
I went to the website, and the only way to get help is by phone - no email option! Not everyone can take time during their work time to call - and their chat doesn’t even chat (just limited help options from a preset help menu - there is no one to chat to).
So far, this app is not useful - I couldn’t even register via that way - I had to go through the main website and I still had to call them to get registered and wasted my lunch time doing this!
What is this? If this is some additional software or hardware- why is this not mentioned prior to downloading the app???
I went to the website, and the only way to get help is by phone - no email option! Not everyone can take time during their work time to call - and their chat doesn’t even chat (just limited help options from a preset help menu - there is no one to chat to).
So far, this app is not useful - I couldn’t even register via that way - I had to go through the main website and I still had to call them to get registered and wasted my lunch time doing this!
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Out of date providers - no coverage data
I used the application to try and find in network local dentists. The list was many years out of date. The first two dentists I contacted have moved and are no longer in the area.
I setup another appointment with an in network dentist. They did 18 x-rays but then refused to do a cleaning because it was not clear whether my cleaning was covered. Why isn't coverage treatment clear in this application?
I wish I could give zero stars.
I setup another appointment with an in network dentist. They did 18 x-rays but then refused to do a cleaning because it was not clear whether my cleaning was covered. Why isn't coverage treatment clear in this application?
I wish I could give zero stars.
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Garbage
Garbage app from a garbage company.
Can’t open the app let alone login, and update is required and when I try to install it it says needs iOS 16+ well, sorry my phone is up to date with iOS 15.8.2 and not everyone has money to buy the latest phone to get the latest IOS this should be backwards compatible and that’s why I say it’s a garbage company.
Can’t open the app let alone login, and update is required and when I try to install it it says needs iOS 16+ well, sorry my phone is up to date with iOS 15.8.2 and not everyone has money to buy the latest phone to get the latest IOS this should be backwards compatible and that’s why I say it’s a garbage company.
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Issue accessing ID cards due to portal proxy era and call service hours of operations
Issues with the portal and unable to access ID cards. My son has a dental emergency requiring us to find a different dentist due to hours of operations. 24 hour Teladentist automatically hung up on me and said they are only available Monday through Friday 8-5pm. How is that 24 hours service? I called to get my ID cards but I need to know my ID information to access my ID cards. I just wanna talk to you a representative and not an automated system. Super frustrated I don’t know what to do with no access to the app website portal or a call service center.
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Search options are limited.
Trying to do a search and in a populated area 50 miles may be enough of a search area. I’m looking for an in network orthodontist. There is not an in network orthodontist within 50 miles. Please change the app to include other search options to allow people to better find in network providers.
Horrible
Will not allow me to register to login the app, keeps saying I already registered but when I use the same login as I do for the website it keeps saying wrong password and or ID. When I just used the same information to login on the website. All is horrible and no issues were resolved, when I reached out to a customer service rep by chat I was told to “not use the app” lol okay!!
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Buggy
Kept failing when trying to register. I discovered I registered in the past and realized it was failing due to that, but never indicated that was the case making it very confusing. Once logging in, it kept having issues pulling up my ID card. Very poor error handling and messaging as well as very poor reliability. Very poor user experience so far.
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Doesn’t work with Apple Wallet
Updated: Looks like somebody fixed the issue.
Whenever I try to add my ID card to Apple wallet I get the error “We’re sorry. Something went wrong. Please try again later”. i’ve uninstalled and reinstalled the app. I’ve also tried to log out and log in again. Nothing seems to work.
Whenever I try to add my ID card to Apple wallet I get the error “We’re sorry. Something went wrong. Please try again later”. i’ve uninstalled and reinstalled the app. I’ve also tried to log out and log in again. Nothing seems to work.
Errors on wallet app
It would be nice if the app really did what it advertised it does for the wallet app. Every time I go to click on add to wallet, I get an error message stating an error has occurred. To the developers of the app, when do you think you might fix this? This is the reason I really downloaded the app, is so I can import the insurance card to the wallet.
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PURE FRUSTRATION
Guardian is the umbrella company for our vision insurance, Davis Vision, but the Davis Vision iPhone app will not provide my specific vision coverage instead stating I need to call them for it…. I called them and was told that Guardian will not let her access my specific coverage for some reason and I needed to find it directly through Guardian… So I went to the Guardian iPhone app but when I try to access my vision coverage that way, it literally bounces me over to the Davis Vision site again!!!!! I called Guardian directly and was incorrectly transferred to health coverage…. I’m going to try and call Guardian again to see what happens but I am not hopeful after spending these hours already.
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