Adding to Apple Wallet Issues
I like that I can get my ID card on my phone through the app, however if trying to add the ID card to Apple Wallet (which is literally the only reason I downloaded the app) it always says that it’s having a problem and try again later. Still hasn’t worked since retrying for the past couple days.
First time enrollee
App is pretty straightforward and provider search feature works nicely. However, i am unable to generate an ID template to export to my apple wallet - which is my only gripe. I have tried re-logging, re-installing, and clearing background cache, and it always ends up in an error.
Initial experience
I have a new dental plan that began this month with Guardian Direct and set up my account online today. Then I saw the website mentioning how iPhone users can “add your Dental ID card to your Apple wallet…” so I went to my iPhone and searched for Guardian Direct app and I see several variations depending on whether you are a provider, have dental/vision plan, or if you have life insurance plan. I chose this app and I immediately spied after I pressed on “View ID” then the app asks for “User ID” while website asked for my email address. This didn’t work so I pressed on “trouble logging in?” link. I pressed on “Forget User ID” (knowing that isn’t the case), and it asked for my email address. Next screen it says “We are sorry, but your access has been suspended…”. I panicked and went back to website and I still have no problems with website (even logging out and back in). This implies multiple issues with sync’ing between website and app.
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Lack of Options
It’s sad that once you establish a relationship with your dentist and your job switches you from HMO to PPO, you have to look for another dentist because the current one doesn’t except the previous dentist. So AGGRAVATING!!!!
ID card and providers
I guess that’s all it said the app is for… ID cards and finding providers (which were helpful). But once I have a dentist and an eye doctor and save my ID card to my Apple wallet, is there anything more? I hoped I might be able to see a record of visits, claims, way to pay bills, etc, but no? Strange that wouldn't be accessible.
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Personalized dentist search
Should automatically find dentist based on your plan in the find a dentist section. Or the plan name should be found more easily.
Member ID number not visible
Not very helpful when using the information. I realize the default member ID is SS (which is also insane), but when I tried to use that my dentist office said there’s another ID number that they can’t find, so they have to call and ask for it.
This app does not show account information
I am, and have been over and over, disappointed with this app. Account information should be easily available. There is no button to press for this function; and the computer website is sooooo cumbersome as to be useless. I don’t want to waste my time going through their various insurance options and have to select the one that is j u s t right before I can view my payments and balances for dental providers. I use a few other medical/ health apps, none of them is this frustrating.
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App review
The app is not user friendly and difficult to find eob’s, and when going back to another part of the app from viewing an eob the app logs you out altogether.
Website UX is way better
Hmmm first time using the app and not vibing with the errors and stuff. Probably better if they just copied the web UX into the app, but better in the app
