Lost card lol
Lost card but made an account without it and was able to retrieve my info via app, 10/10 would recommend for people that lose important insurance things
Poor customer service
My employer mistakenly left off one of my sons as a dependent and today they tried to fox it. However Guardian refuses to verify that he has been added until thirty days after my employer called. Sure hope it was done correctly, if not I’ll need to wait ANOTHER thirty days.
Mobile App
App is clunky doesn't flow well in order to chat I have to constantly turn from upright to side view. Way to many pauses. Not very user friendly consider phone carry ID’s and other vital information
I know because I develop mobile apps
I know because I develop mobile apps
Claims & Benefits
Of all the insurance apps I have used, this is the only one that doesn’t even have basic features such as claims and benefits. Can you please add those to the app?
Wish app had more
The information that the app provides is fine. However, I wish it could be used to download explanation of benefits and to file claims.
Cards are gone
Updates the app - it said cards could be added to apple wallet (finally). Instead it not displays an error message and can’t even get the cards in the app. Ok, that’s broke so I look as the find a dentist option. It says to look at you card to find out what kind of plan you have. That should be built in. You have my ID, you should know which plan I have. Really bad programming! I have no idea how anyone gave it more than 1 star - it deserves none since it pretty much useless.
Also something’s broke in the ratings. It shows mostly 5 star ratings but all but a few of the reviews are 1 - 2 stars.
Also something’s broke in the ratings. It shows mostly 5 star ratings but all but a few of the reviews are 1 - 2 stars.
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Finally…Apple Wallet support
Glad I can finally add my card to Apple Wallet and not have to rely on the Guardian app or a wifi/data connection.
Can’t sign in
I am unable to login to the app despite having the correct credentials and being able to login via Desktop. The app claims my account was locked and I called support and was told that I could only use the desktop version and not the app. The link to app support is broken as well.
So until the issues are fixed I don’t recommend bothering with this app. Just doesn’t work.
So until the issues are fixed I don’t recommend bothering with this app. Just doesn’t work.
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Useless
Cant sign in, cant get ID card, cant contact support. The app is completely useless. The mobile website is useless. Ive deleted and reinstalled the app a dozen times and each time says “Unexpected error” when i try to sign in. Its trash.
Useless app
I downloaded the app to get my ID card, which was perfect. But it was the ONLY good thing. You can’t do anything else useful. I can’t find my dentist, who contracts with Guardian. And that’s about all you can do. You can’t see claims, benefits or anything else of use. PLUS I cannot add my ID to Wallet. I downloaded a pic instead. I’m going to delete the app to save on space…
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